Dispute Settlement Board
Post Fiend
Joined: Feb 2004
Posts: 10,728
Likes: 1
From: Damascus-Boring, Ore
OK, trucks still not fixed, letter's been mailed. Suggestion:
1. Phone call to 1-800-fixmyford (that's not the number- whatever the 1-800 helpline is). Advise the operator of the two events. they should give you a case number over the phone.
2. Contact Service Manager of dealership. Advice him of letter and case #, ask to set up a meeting with a Ford service rep to resolve the situation.
As much as you'd like to, this isn't the time to lose your temper- these people could be in a position to help you. Be brief, be specific with what you expect as a resolution, be cordial.
One of two things will happen- you get your meeting, and the service rep can, if he chooses, get a speedy resolution. Or...they don't call, and you go into your DSB with documentation of your vehicles troubles, and documentation that you made every reasonable effort to resolve the problem at a local level. DSB's love reasonable owners. They can be difficult with owners they think are being unreasonable. I'm not saying you are or aren't- perceptions count from this point forward.
1. Phone call to 1-800-fixmyford (that's not the number- whatever the 1-800 helpline is). Advise the operator of the two events. they should give you a case number over the phone.
2. Contact Service Manager of dealership. Advice him of letter and case #, ask to set up a meeting with a Ford service rep to resolve the situation.
As much as you'd like to, this isn't the time to lose your temper- these people could be in a position to help you. Be brief, be specific with what you expect as a resolution, be cordial.
One of two things will happen- you get your meeting, and the service rep can, if he chooses, get a speedy resolution. Or...they don't call, and you go into your DSB with documentation of your vehicles troubles, and documentation that you made every reasonable effort to resolve the problem at a local level. DSB's love reasonable owners. They can be difficult with owners they think are being unreasonable. I'm not saying you are or aren't- perceptions count from this point forward.
Last edited by polarbear; Feb 18, 2005 at 11:33 PM.
Junior User
Joined: Feb 2004
Posts: 81
Likes: 0
From: Washingtonville, NY
Dsb
The 800 number for Ford customer service and the web site is
Ford Motor Company
Customer Relationship Center
P.O.Box 6248
Dearborn, Michigan 48126
1-800-392-3673
http://www.fordvehicles.com/help/contact/
Have your service manager call also
Ford Motor Company
Customer Relationship Center
P.O.Box 6248
Dearborn, Michigan 48126
1-800-392-3673
http://www.fordvehicles.com/help/contact/
Have your service manager call also
Last edited by schumann; Feb 19, 2005 at 12:44 PM. Reason: addition
Laughing Gas
Joined: Jan 2003
Posts: 1,082
Likes: 40
From: Melbourne, FL
Can someone give more specific info...
Does the Lemon Law protect initial owners only?
What about 2nd owners?
Does the 24 month protection period cover any owner from the initial delivery date?
Or does each new owner get a 24 month protection period as long as the vehicle is still under warranty?
Does the Lemon Law protect initial owners only?
What about 2nd owners?
Does the 24 month protection period cover any owner from the initial delivery date?
Or does each new owner get a 24 month protection period as long as the vehicle is still under warranty?
Post Fiend
Joined: Feb 2004
Posts: 10,728
Likes: 1
From: Damascus-Boring, Ore
I would call the Florida AG office (the numbers listed in a post further up) for a clarification. Generally speaking, used car buyers fall under a different set of consumer protection regulations- but that's easy to say when I'm in Oregon and you're in Florida.
The Northwest Chapter of FTE
we don't get lost,
we just get found
The Northwest Chapter of FTE
we don't get lost,
we just get found
Laughing Gas
Joined: Dec 2003
Posts: 803
Likes: 22
From: Florida
If you transfer the vehicle to another consumer during the first 24 months after taking delivery of the vehicle, the consumer to whom the vehicle is transferred may be covered under the lemon law in the State of Florida.
Laughing Gas
Joined: Dec 2003
Posts: 803
Likes: 22
From: Florida
Polarbear Ford Motor Co called today they said paperwork is on the way and that they will investigate the issues with tre truck and give me a call in as week.
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Post Fiend
Joined: Feb 2004
Posts: 10,728
Likes: 1
From: Damascus-Boring, Ore
Originally Posted by MIKE1646
If you transfer the vehicle to another consumer during the first 24 months after taking delivery of the vehicle, the consumer to whom the vehicle is transferred may be covered under the lemon law in the State of Florida.
edit: good news about the paperwork. The wheels are in motion.