Rep called truck is ready, shaking still there he said they are working on a fix.

 

OK, trucks still not fixed, letter's been mailed. Suggestion:

1. Phone call to 1-800-fixmyford (that's not the number- whatever the 1-800 helpline is). Advise the operator of the two events. they should give you a case number over the phone.
2. Contact Service Manager of dealership. Advice him of letter and case #, ask to set up a meeting with a Ford service rep to resolve the situation.

As much as you'd like to, this isn't the time to lose your temper- these people could be in a position to help you. Be brief, be specific with what you expect as a resolution, be cordial.

One of two things will happen- you get your meeting, and the service rep can, if he chooses, get a speedy resolution. Or...they don't call, and you go into your DSB with documentation of your vehicles troubles, and documentation that you made every reasonable effort to resolve the problem at a local level. DSB's love reasonable owners. They can be difficult with owners they think are being unreasonable. I'm not saying you are or aren't- perceptions count from this point forward.

 

Thanks polarbear I just need to know where to find that number.

 

The 800 number for Ford customer service and the web site is
Ford Motor Company
Customer Relationship Center
P.O.Box 6248
Dearborn, Michigan 48126
1-800-392-3673

http://www.fordvehicles.com/help/contact/

Have your service manager call also

 

Can someone give more specific info...

Does the Lemon Law protect initial owners only?

What about 2nd owners?

Does the 24 month protection period cover any owner from the initial delivery date?

Or does each new owner get a 24 month protection period as long as the vehicle is still under warranty?

 

I would call the Florida AG office (the numbers listed in a post further up) for a clarification. Generally speaking, used car buyers fall under a different set of consumer protection regulations- but that's easy to say when I'm in Oregon and you're in Florida.

The Northwest Chapter of FTE
we don't get lost,
we just get found

 

If you transfer the vehicle to another consumer during the first 24 months after taking delivery of the vehicle, the consumer to whom the vehicle is transferred may be covered under the lemon law in the State of Florida.

 

Polarbear Ford Motor Co called today they said paperwork is on the way and that they will investigate the issues with tre truck and give me a call in as week.

 

And I'll bet you lunch if the vehicle does get bought back, it won't be resold in the State of Florida. Every single factory buyback I've seen in Oregon (it has to be disclosed) that came through auction came from somewhere else. I've always wondered about that...

edit: good news about the paperwork. The wheels are in motion.

 

polarbear is buying the truck back but they are charging me $10k!

 

well not you, but Ford

 

Is this usage fee/equipment difference, or what? How did they come up with that number?

 

I think: purchase price x mileage / by 120000

 

Now there's a new one. usually they come back with "X" cents per mile, or mileage plus equipment differential. Is this a buyback or a replacement deal?

 

I wanted a replacement so this is what they offered.