It does get frustrating. Stick with the process, when it is all said and done Ford cannot run from this problem. There are just too many trucks that have the same problems. The one thing that seems abundantly apparent is the quality or there lack of, of your dealer.

I had an email last night from a guy who also bought an 04 from the same dealer as I did. They are finally agreeing to move him out of the troubled 04 into an 05, but he has to pay 1800.00 more. This doesn't seem fair given the number of trucks with the problem.

The dealer is telling him his truck is an isolated problem, yet he has the stalling problems as I do. There is a latin saying "caviat emptor" which means buyer beware, this is oh so true when you deal with this 6.0l problem.

 

I wonder how many people like me are reading this thread with the same problem and not writing in. My service manager at my dealer the first 7 or 8 times it was in, always said there werent any others like this that he knew of. then the last time when they decided to replace the entire turbo there was another customers truck there getting the turbo replaced for exactly the same problem. they had my truck, his truck and a brand new truck off the lot as a control point, to try to find the problem. I started reading this board and found out there are quite a few of us with the problem. Being an engineer myself, I understand the replace parts till it's fixed method of finding the problem, but, I don't like the fact that they don't know what caused the intitial problem and I expressed that concern to them that the new part might do exactly the same thing, and apparently it is still there.

 

Some of the ills attributed to the 6.0 seem to be a result of the service being provided by the dealers. I have had a lot of problems with service advisors saying just outrageous things. They are representing the dealer service. Sometimes they have technicians working on the diesels who are not certified or experienced. I have been fortunate to have an excellent diesel tech at the service department I use. The service writers have given me a pain.

 

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Enjoy FTE

 

It is so hard and trying on oneself to keep dealing with these companies. I just wish they could tell me exactly what is worng and fix it, if not the service technicians then at least the ENGINEER should be able to....they wont even bring in an engineer in to look at mine until they get additional recordings (even though I have done this already) Apparently they need to change some settings on wht it will record in the flight recorder - SO until then my husband and I have to drive this vehicle that we dont feel is safe.....I have brought to there attention that I Ford would be liable for any accident that I would be involved in due to these problems I am having with the truck - For instance - I am crusing down the hwy at 70 mph - oops all of a sudden my truck decided to lose power and go doen to about 30 mph and the little GEO behind me EATS my Bumper - THEN WHAT????? Or if I decide to pass some one on a single lane road and it decides to cut out and there I am hangin' to dry!! I will never feel safe in this truck and will always think with every decision I make driving down the road - "oh god not now - please" Is that what FORD wants? Seems as though they are not empathetic to our concerns for safety! AGH - ok I am gettin' off my soap box now......

 

Tim,
not sure if you feel I posted something out of place or if it is a standard welcome? if it's the latter, thank you! I have read the board for several months now and the guidlines and feel this is right in line with this thread.
this board is a great source of info. right before my truck stalled on me last Thursday I was about to support the site sponsors and order a predator, as well as the local lift and tire place.
Mnfordchick,
I know pretty much exactly how you feel. not knowing when the problem will come up is the most concerning. Trouble for me is that I really like the truck and want to not have this problem and to be able to be confident towing my trailer with my family in it. I hope Ford comes through for all of us. As I said before I am an engineer, and I actually work for a company parented partly by General Motors, so you can only imagine the grief I got for buying a Ford product.

trying to stay positive....

 

I know exactly how you feel. While I was turning into the post office parking lot last week my truck shut off. I am in a 3/4 turn my front end facing a Honda Civic who is heading for the street, no power steering, no power brakes. Your heart jumps into your throat and you say a very quick prayer! I stopped 1 foot away from her left front quarter panel. She is cursing me out thinking I am a bad driver.

To get the attention of Ford as they were dragging on getting me the DSB paperwork I called the Director of Parts and service at my dealership and asked him what their liability was in the case of an accident. He paused, with a deep breath and asked "Did you have one?" I said no, but it was just a matter of time, explained the stalling, etc.

He did explain that under todays laws Ford would SHARE in the laibility of an accident, whereas in past years you would be told to deal with it with your insurance company.

Ford in Michigan called me three days later to give me confimation of the DSN hearing date. You may want to try this tact with your dealer to get their utmost attention.

Over the past 3 weeks I have not taken my truck out of my county, because of the fear of what could happen when it shuts itself down while driving.

I have considered getting the consumer advocate from one of the TV stations involved to bring this to the publics broader attention and put more pressure onto a negative public safety issue.

It is a terrible thing to have a vehicle manufacturer heap this type of stress on the number of people that they appear to be running around on the 6.0 treadmill.

 

04 F350 fan,
I swear as I read your post and some of the others, it could be me writing it. I have actually thought the same thing about the local news. I am early in the process and as I said I loved my truck when I could trust it. So on one hand I want to give Ford and the DSB the opportunity to do the right thing, on the other hand, this is a vaild safety issue and I do not want it on my concious if I didnt do what is needed to protect others. It's in my nature, I am a Engineer for my real job, also volunteer Firefighter for last 7 years.
lets all keep as positive as we can and drive very defensively just in case.

 

I started down the same path as you folks, but due to an insider at the dealership, was told to discuss the issue with the area rep. My paperwork was never real good, documentation, was almost non existent. I cornered the area rep, unanounced. My dealer caught me before I met the area rep, and we had works, even "harsh" words. I did remain calm, but the dealer was not happy. The dealer did go and search out the rep however, and I believe presented my case, and supported my case, before bringing the rep to meet my wife, grandson, and I. We explained our situation, my wife just kept saying she wanted our money back so we could go get a dudge. At the end of 40 minutes, we had ordered our new 05, and happy as can be. We did not have to go through the "process". The rep waived any mileage penalties and, agreed to remove and reinstall or replace anything aftermarket on the truck. The only thing I need to pay is the difference between what my 03 cost and what the 05 costs.

 

JFRALPH: Glad to hear that things went well for you. Did you happen across the Ford area rep by good timing or did you know when he would be at the dealer?

The 6.0l owners that I have met who have had no problems with their trucks absolutely love them. The 6.0l is a huge improvement over the 7.3l except for the obvious defects.

It took me 5 phone calls to the dealer to finally get the area rep to call me re the required DSB paperwork. Not unlike the good dealer versus bad dealer problem, I would expect there to be area reps who are better and more accomodating than others.

I still ask with the nationwide problem they are having why is Ford risking the high level of customer disatisfaction, where as a pro-active solution would serve them much better for the long run. One thing that I have learned through the years of owning a diesel pickup is that most diesel trucks owners are passionate about their trucks, if you go messin' with this, they will tell anyone who will listen, and those who won't, how unhappy they are with their truck, the dealer and the manufacturer. Seems like bad juju to me.

 

You need to write to Bill Ford with your message.

 

The sad part of all this...........it varies widely in different regions and different dealerships......I know I have one of the best in this region......and possibly the best in the country…..and they don’t even know I participate in FTE...they are working very diligently with me right now.

 

When you say engine cut out problems, what is it actually doing. I have an ongoing issue with mine where at times the turbo doesn't activate and of coarse you don't have any power. I have also had on 2 seperate occasions where the ducts from the turbo blew off (top one first) and this week where the bottom one actually ruptured. My dealer has already contated Ford to arrange for an engineer to come down and inspect the truck as we have already met the lemon law requirements. Mine is an 04 F350 with 7300 miles on it. They have already replaced a snsor and some type of valve. Just curious to see if you were having the same issues. thanks

 

WELCOME to the site, please read the Guidelines… Check out the list of forums and make sure you read the headings and Read First: notices in each forum.

Be sure to check out the 6.0 Bible…..great reading
http://dan.prxy.org/Truck/6L_bible_html/html/TOC.html
http://www.backglass.org/duncan/ps60_manual/

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04 F350Fan:

My contact at the dealership sat down with me and just told me I was being to "nice". He suggested I start raising a little ruckus about the way I was being treated, and my troubles.

Just prior to this, I brought my truck in for a day of work, replace turbo housing, one injector, and one control module, not sure which one right now. Anyway, the turbo housing was the only big ticket item on the work order. They guaranteed me that if I dropped it off at 6:00 am, It would be ready at 6 that evening. This was Tuesday. Tuesday I rearrange my life to get out there only to be told that the tech dropped a piece of hardware down inside the turbo housing and it was going to take the next day also. So, next day goes by, I show up to pick up my truck, and it is still not ready, they need to order a part and it will be in on thursday. Now mind you I have a huge summer event planned beginning Friday when I get off work. It included pulling my 5th wheel trailer to a very popular recreation area for a reunion and week of fun and relaxation. I also had two other couples that were relying on me for sleeping arrangements and or transportation. Well, Thursday evening I go to pick up my truck and they tell me they were unable to get to it but would have it for me on Friday for sure. So again on friday, I show up to pick up my truck, I spend an hour there before they tell me it is not ready and will not be until monday. Now mind you, I have arranged all my own transportation to and from the dealership, not put this dealership out in the least. So, I tell them this is unacceptable, and I need to have a truck to pull my trailer and take six people 500 miles, and I need to leave within the next hour. So, I talk to my saleman and tells me he will get me a vehicle. One hour later he shows up with an excursion with 130K miles on it, filthy stinking dirty, and hands me the keys. This is a real POS. Steering and brakes are both worn out, tires have about 15-20 lbs of air, dog hair thick inside, every cupholder and depresion inside was used by privious owner as a spitune, it was disgusting. But, having no other vehicle, and non of the rental places had a truck or better vehicle, I was forced to take this. Well, I took it home, and while I unloaded the trailer that we could no longer take with us, and parred down the gear we could actually take with us, the other couple and my wife made an attempt at cleaning this POS. 3-1/2 hours later, we were finally ready to roll. So, I pull up to the gas station, air up the tires, and check the oil. No oil on the dipstick. So, three quarts of oil later it is up to spec. Needless to say, we are now like 6 hrs behind schedule, with a very long drive ahead of us. thankfully for good friends, and great hospitality, we were able to make the trip. When I returned from the trip, I complained to anyone I could find at the dealership.

I was at the dealership a week later with more problems

A little history:I had been trying to get the dealership to work with me and ford so I could make a "good" trade on my truck for a new one. Now mind you I went to them two months earlier and suggested they trade me into a new one, just give me a good deal and I will pay the difference/penalty. The dealer suggested getting ford involved, at which time I called the area rep and on the spot they offered 1500 towards a new one plus whatever other deal I could muster through the dealer. The dealer suggested that he could negotiate a "BETTER" deal for me, and to wait and see what he could do. Every time I went to the dealer and asked what kind of a deal they were getting me, they always said they were working on it. I did call BS on them once after a month, but still no "deal". Finally, after my trip ordeal, while I was back in for another similiar problem, someone I had complained to about my loaner took me aside and told me I was too nice in me dealings. He also suggest I meet with the area rep when they were in town. He said he would call me when they were in, and that I should expect a call in about 2-3 weeks since they were just in the dealership yesterday. Well the following day at work, I get a call from my contact and they ask if I could get out there right then the rep was in.

I told this story on another topic, but the short of it is, the dealer, saw me drive up, called his new car manager, my salesman, service manger, and a couple of others into a meeting without even acknowledging me. When he came out, he told me typical saleman BS, he is working on it and give him some time to see what kind of a deal he can work out. I responed that I have been waiting for 7 weeks, and still nothing has occurred. I told him I wanted to talk to the rep. He exploded about how he has been working hard on this and I had better back off. At that point, I told him "I just want to talk to the rep" We repeated ourselves before he finally cooled enough to agree to go get the rep. Half hour later he showed up with the rep.

I believe if I hadn't cornered the dealership with the rep, I would still be waiting for an audience.