Problem with Motorhaven and chip
Thread Starter
|
New User
Joined: Apr 2004
Posts: 7
Likes: 0
Problem with Motorhaven and chip
I ordered a chip last week from Motorhaven. One of my questions was "When will I get this." I was told this week. IN the job I have I have to pick and choose weekends when I will be home etc. After being told this I planned on being home this weekend and installing my stage 3 chip. I never got a tracking number so I called yesterday, no one was there that could help me. I called back today to get the number and find out that it has not even been sent yet. Something about the 87 setting and they were waiting. I understand this, but first of all have they not done this enough to know it would take this much time or if I just came up why was I not notified. I mean they have my e-mail and number why does no one contact me and let me mknow whats going on. If I had not called where would I be a week from now. The girl I talked to today sounded like she was having a bad day, which happens, she said she had no clue when it would be sent. This forum is great and I read many positive things about motorhaven and a few negative, this is why I ordered from Motorhaven. Not trying to bash Motorhaven or give them a bad name but this may be something that people look at before they buy.
Post Fiend
Joined: Jan 1997
Posts: 23,165
Likes: 18
From: Enjoying the real world.
She explained on the phone that a 4-bank 87 octane template does not exist for your PCM code (very few people get 87 octane programs and there are thousands of PCM codes) and we'd have to get one from Diablo. She was being honest... Diablo used to take 1-2 days, occasionally 3 days, for requests, but now they are so unpredictable that I don't like giving a concrete number of days. We're probably done more Diablo chips than just about anyone, falling in the top 3 dealers at any given time.
Why were you not notified? She had a family member die three days ago, she's been out most of the week and the other person who normally helps her is on vacation this week. Of course she was having a bad day and is a little scattered right now -- anyone in her shoes would.
I apologize for any inconvenience this might have caused, and I'm sure a few customers have been inconvenienced as a result of this but my employees families have to come first.
Thanks....
Why were you not notified? She had a family member die three days ago, she's been out most of the week and the other person who normally helps her is on vacation this week. Of course she was having a bad day and is a little scattered right now -- anyone in her shoes would.
I apologize for any inconvenience this might have caused, and I'm sure a few customers have been inconvenienced as a result of this but my employees families have to come first.
Thanks....
Thread Starter
|
New User
Joined: Apr 2004
Posts: 7
Likes: 0
I know
First of all as I said I understood that she was having a problem, when I called yesterday a person said there was a family emergency, I put two and two together and figured something was wrong. Second I was just asking when whoever found out that there was no code and that it would not be here when promised someone drop me a line. I recognize you are busy answering all these questions and more, but just some info so that maybe I would not be in the situation that I am. I was given a concrete time, which was this week so that is what I went by. To be honest now I would just rather not order the chip, do I need to call you and tell you are is this sufficient. No hard feelings.
Post Fiend
Joined: Jan 1997
Posts: 23,165
Likes: 18
From: Enjoying the real world.
Its a little tough to call when I'm working 18 hour days handling the job of three people at the time, with about 100+ incoming phone calls per day.
You say you aren't trying to bash us or give us a bad name but your only two posts on the site are negative about Motorhaven (especially since you knew we're dealing with a family emergency) tells me otherwise. Reminds me of the people yesterday evening on the radio complaining because some jumper was being talked down from the bridge over the freeway... someone's life was at stake and all they cared about was missing the 1st inning of the Braves game.
To be honest, given your feelings under the circumstances I'd rather cancel it as well --- done. No response is needed.
You say you aren't trying to bash us or give us a bad name but your only two posts on the site are negative about Motorhaven (especially since you knew we're dealing with a family emergency) tells me otherwise. Reminds me of the people yesterday evening on the radio complaining because some jumper was being talked down from the bridge over the freeway... someone's life was at stake and all they cared about was missing the 1st inning of the Braves game.
To be honest, given your feelings under the circumstances I'd rather cancel it as well --- done. No response is needed.
Post Fiend
Joined: Jan 2004
Posts: 6,610
Likes: 2
From: Northwest, Arkansas
I have had dealing with Motorhaven in the past and will have again. As a matter of fact I am getting an order together today. One mistake you made was to be so impatient and intolerant. It is customary to allow 7-14 days for an order to be received. If in that time you have not received your order a short follow-up email or phone call just to check status would be in order. Your biggest mistake was to jump the gun and bring your complaint to this site and forum. FTE, Ken, and Motorhaven have given us all a great place to share ideas, thoughts, and get advise and parts among other things. We the members though we might not all agree from time to time will not allow nor tolerate a person signing onto this site and the first posts are negative towards our benefactor. My best advice to you is to take your complaint directly to the dealer and not post them here. Then if you want to whine take it somewhere else. If you want you can let us know where to send the cheese.
Post Fiend
Joined: Jan 1997
Posts: 23,165
Likes: 18
From: Enjoying the real world.
FYI...
Diablo dealers are at the mercy of Diablo when it comes to any non-standard work. We supply them the specifications, sometimes very general (ie, tire size), sometimes very specific (ie, how much advance/retard, lean/enrichment percentage, O2s off, etc.).
Diablo then supplies us with a template to use for the application. All Diablo dealers around the country right now are experiencing the same delays and its completely out of our control. All of Diablo's engineers have pretty much been pulled off of custom templates and put on Predator programming right now and virtually no requests have been handled quickly. AFAIK, they problably have a couple hundred requests piled up. They have a couple of major Predator applications almost ready for release and they are concentrating on this right now. Like it or not, the market is moving away from chips and towards handheld programmers because the most recent Ford vehicles do not have chip service ports.
We have 13 custom spec requests pending right now, some 1 day old, one dating back to March 11th. I called and complained about this very matter this morning, we'll see what happens but the frank truth is Motorhaven, like every one else, is caught in the middle of this.
Diablo dealers are at the mercy of Diablo when it comes to any non-standard work. We supply them the specifications, sometimes very general (ie, tire size), sometimes very specific (ie, how much advance/retard, lean/enrichment percentage, O2s off, etc.).
Diablo then supplies us with a template to use for the application. All Diablo dealers around the country right now are experiencing the same delays and its completely out of our control. All of Diablo's engineers have pretty much been pulled off of custom templates and put on Predator programming right now and virtually no requests have been handled quickly. AFAIK, they problably have a couple hundred requests piled up. They have a couple of major Predator applications almost ready for release and they are concentrating on this right now. Like it or not, the market is moving away from chips and towards handheld programmers because the most recent Ford vehicles do not have chip service ports.
We have 13 custom spec requests pending right now, some 1 day old, one dating back to March 11th. I called and complained about this very matter this morning, we'll see what happens but the frank truth is Motorhaven, like every one else, is caught in the middle of this.
Trending Topics
Postmaster
Joined: Jun 2003
Posts: 3,310
Likes: 0
From: Lufkin
Ken, I'm sorry to hear about the loss in the family. Please send my warmest regards, and he/she is in my prayers. I know this is a chip forum, but I've grown to love this site and Motorhaven. You guys are outstanding no matter what others say. Keep up the hard/great work, and know that I'll always back ya up for what it matters...
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
Top 6 Best Deals Available on New Fords & Lincolns Right Now
Brett Foote
This Hennessey Takes the Expedition Tremor's Off-Roading Capability to the Next Level
Verdad Gallardo
Top 10 Fords at 2026 Carlisle Ford Nationals
Joe Kucinski
3 Best / 3 Worst Parts of Modern Ford Ownership
Brett Foote
10 Amazing Upgrades That Solve Common Ford Truck Owner Headaches
Pouria Savadkouei
Every 2026 Ford Engine Explained
Brett Foote
10 Ugly Ford Trucks That We Still Kinda Love
Joe Kucinski
10 Things Every Truck Owner NEEDS (2026 Edition)
Michael S. Palmer
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath
Verdad Gallardo
Senior User
Joined: Jan 2004
Posts: 102
Likes: 0
Hi Ken, great service and great Info, on this site. i got my new predator the other day for my 2002 7.3 PSD. i put in the 85 HP and the 100 hp setting, i get the engine light with both of these settings,, is this normal? after a mins the light goes back out..thanks
Thread
Thread Starter
Forum
Replies
Last Post
donnietruck
1980 - 1986 Bullnose F100, F150 & Larger F-Series Trucks
1
Jun 2, 2005 01:20 AM
why165
1999 - 2003 7.3L Power Stroke Diesel
8
Apr 23, 2005 10:01 PM
tlfwatch
Computer Chips & Tuners
3
Jan 21, 2004 09:16 AM
