GPS failure
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1st Gear
Joined: Feb 2025
Posts: 1
Likes: 0
GPS failure
Has anybody run into a GPS failure? The GPS/navigation in my 2023 F250 XLT isnt working. I went through the Ford Pass help/support and completed all of their troubleshooting, which didnt fix the problem. They recommended i go to the dealership. So i did. $200 later they concluded the GPS unit needed replacing. That doesnt seem right after only owning the truck 18 months. Also, since i already have over 36K miles, my warranty is up so it was going to be $895 to replace the GPS.
5th Wheeling
Joined: Aug 2023
Posts: 27
Likes: 19
Yes. TCU failures are starting to pop up. The TCU "modem" module includes the GPS. Seems to be related to an OTA update from last fall. I have a '24 F250 Tremor Lariat that lost GPS and FordPass communication a few weeks ago. Waiting to get it in to the dealer for a formal diagnosis, but I suspect the TCU. Someone either on this board or over on the FordTremor board (forget which) got the TCU back by disconnecting the battery and pulling the TCU fuse, but I tried that with no luck.
NASA can build a space ship that's maintained radio comms since 1977, but Ford can't keep a GPS going a year.
NASA can build a space ship that's maintained radio comms since 1977, but Ford can't keep a GPS going a year.
Trailering
Joined: Jul 2023
Posts: 20
Likes: 5
My 2024 F350 (under 10,000 miles) is currently in the shop for GPS and communication failure. Told me yesterday (after 3 days in the shop) that the seats and center counsole is out and still going through testing. The next step is to remove the dash. The rep told me they are following the Ford service notes for this issue. I don't use the nav but new truck, want it to work. The next
This seems to be a common issue.
This seems to be a common issue.
Laughing Gas
Joined: Nov 2010
Posts: 786
Likes: 249
What are the symptoms? Red slash through the word GPS?
I had this issue after an OTA update last fall when my truck had less than 1,000 miles on it. Bought the mongoose cable and a $50 two day FDRS subscription, manually downloaded EVERY available update for my truck and it was resolved.
Edit: here's the thread I started with the above.
https://www.ford-trucks.com/forums/1...23-no-gps.html
I had this issue after an OTA update last fall when my truck had less than 1,000 miles on it. Bought the mongoose cable and a $50 two day FDRS subscription, manually downloaded EVERY available update for my truck and it was resolved.
Edit: here's the thread I started with the above.
https://www.ford-trucks.com/forums/1...23-no-gps.html
Lead Driver
Joined: Oct 2014
Posts: 5,936
Likes: 1,353
From: NY/Canada border
I've been through it. So has at least one other here. Telematics module failure for us. I have a screenshot of part of the repair order. Another member here said his read very nearly the same for the repair. My truck is a 2023 purchased new 1/24 so I'm covered under warranty. Instead of me rehashing it check out the thread linked below. Post #4 covers my situation.
https://www.ford-trucks.com/forums/1...m-failure.html
https://www.ford-trucks.com/forums/1...m-failure.html
Fleet Mechanic
Joined: Dec 2004
Posts: 1,365
Likes: 6
From: Ketchikan, AK.
I've been through it. So has at least one other here. Telematics module failure for us. I have a screenshot of part of the repair order. Another member here said his read very nearly the same for the repair. My truck is a 2023 purchased new 1/24 so I'm covered under warranty. Instead of me rehashing it check out the thread linked below. Post #4 covers my situation.
https://www.ford-trucks.com/forums/1...m-failure.html
https://www.ford-trucks.com/forums/1...m-failure.html
thanks for posting the part number. My truck is at a shop right now, trying to get programmed. I don't have a dealer here, so I have to pay out of pocket and then ask Ford to cover it. We will see how it turns out, but I don't understand how an OTA software can brick a module.
5th Wheeling
Joined: Aug 2007
Posts: 37
Likes: 35
thanks for posting the part number. My truck is at a shop right now, trying to get programmed. I don't have a dealer here, so I have to pay out of pocket and then ask Ford to cover it. We will see how it turns out, but I don't understand how an OTA software can brick a module.
They're sending me a new one.
I hope they aren't like Ford and if an update THEY pushed breaks the bike again they'll fix it.
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Mountain Pass
Joined: Jul 2024
Posts: 193
Likes: 198
I've been through it. So has at least one other here. Telematics module failure for us. I have a screenshot of part of the repair order. Another member here said his read very nearly the same for the repair. My truck is a 2023 purchased new 1/24 so I'm covered under warranty. Instead of me rehashing it check out the thread linked below. Post #4 covers my situation.
https://www.ford-trucks.com/forums/1...m-failure.html
https://www.ford-trucks.com/forums/1...m-failure.html
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Lead Driver
Joined: Oct 2014
Posts: 5,936
Likes: 1,353
From: NY/Canada border
thanks for posting the part number. My truck is at a shop right now, trying to get programmed. I don't have a dealer here, so I have to pay out of pocket and then ask Ford to cover it. We will see how it turns out, but I don't understand how an OTA software can brick a module.
On the next to the last visit for that problem, the truck came back to me without a working GPS. The GPS was working when it arrived there. It would only show where GPS was functioned last, which happened to be the dealer's address. No idea why it gave up when they had it. Could very well have been one of the updates that Ford kept telling them to perform.
At any rate both issues have been solved and everything's back to normal.
Good luck with your programming. Last time my truck was at the dealer it spent a couple of extra days because my truck and apparently a few others there at the same time could not communicate with mother Ford.
8th Gear
Joined: Feb 2025
Posts: 8
Likes: 2
GPS Resolution
My 2024 F350 (under 10,000 miles) is currently in the shop for GPS and communication failure. Told me yesterday (after 3 days in the shop) that the seats and center counsole is out and still going through testing. The next step is to remove the dash. The rep told me they are following the Ford service notes for this issue. I don't use the nav but new truck, want it to work. The next
This seems to be a common issue.
This seems to be a common issue.
5th Wheeling
Joined: Aug 2023
Posts: 27
Likes: 19
I have a '24 F250 Tremor Lariat that lost GPS and FordPass communication a few weeks ago. Waiting to get it in to the dealer for a formal diagnosis, but I suspect the TCU. Someone either on this board or over on the FordTremor board (forget which) got the TCU back by disconnecting the battery and pulling the TCU fuse, but I tried that with no luck.
8th Gear
Joined: Feb 2025
Posts: 8
Likes: 2
Following up on this status. It took three trips to the dealer and a couple months of waiting for two different back-ordered TCU's for Ford to fix my GPS and related communication stuff. As predicted it was a failed TCU. While the dealer wouldn't speculate a root cause, I think one of the OTA's from late '24 or early '25 bricked the TCU. Seems to be working OK now.
my truck, forever it seems. Now I’m suspecting that the reason they’re not replacing the TCU is they can’t get one. I’m going to go and try to order a TCU and see what I’m told. Then I can confront them with that.
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ImmortalCrabman
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Nov 22, 2019 09:16 AM