No on the titanium ratchet set. The socket sets I mentioned above have Guranteed Forever on them.

A satisfaction Guarantee is another aspect all together.

 

When I pay a good price for a tool, I expect to like the feel of it and expect it to be guaranteed for life. I also expect it to be made in the US, or some cases Germany, Italy, England etc.

When the Craftsman stuff looses the Guaranteed forever status. I will tell Sears, Bye, Bye.

But for now, Craftsman ratchets and sockets Warranty = Guaranteed Forever.

All Guarantees are a warranty by all warrantees don't have a absolute guarantee.

 

I have heard that Sears will exchange tools that have been abused or are rusty just to avoid the debate.

My son found a Sears rachet in the bilge of a boat that we used to live aboard, and asked if he could have it. I said sure he could. Next day he had a shiney replacement.

 

You got that right.

I've had Craftsman ratchet strip their teeth but I have had Snap-on' and Mac do the same in about the same time period.

Titanium is stronger than steel.

 

My experience with Craftsman rachets within the last 10 years has been poor. Sears always exchanges them ( unless they happen to be out of them), but I live many miles from the nearest Sears store and get tired of returning defective tools.

 

When the Sears stuff was really good you have to go back about 40 years. their wrenches were thin walled really nice stuff. I had a set stolen but there is one wrench they didnt get that I still have. I sometimes show it to people for comparison sake. I work on aircraft and have a boatload of tools. The best tools I have ever used for the money were Bonney. They are out of business now but their is a guy on the web that bought their inventory and sells it. It is the equivalent of Snap-On but at the Sears price. High polish chrome finish-thin walled-really nice. I still like Snap-On but I buy it on ebay now instead of the high buck trucks.

 

Most of my Craftsman tools are from the 70's and 80's although I still buy some when they have a big sale and I see something that I think might be usefull. I can't complain about them and have had good luck with them. Have S&K from 67 that are still good and have had to only replace the 1 1/16 wrench. Have lost a couple and you can tell the difference easily just from looking. Snapon wrenches I don't like since they have too thin a body and almost sharp edges and when you are pulling hard on them it is uncomfortable. Their ratches we have at work have the soft handles and while they haven't come apart like I thought they would the ends have broke off of them. The steel handle stops about a half inch or so from the end and when you are using the ratchet the end of the soft handle breaks off. The thing I don't like about Snapon and those like them is for one thing the price is way too much and also unless the truck stops by trying to get an exchange or repair can be hard. Have a friend that swore by Snapon but when he started having problems with the dealer to meet him for other than buying something he decided that maybe it wasn't worth it anymore. Some dealers are better than others, but ours I don't think I would give a thumbs up to. At least with Sears I have no problem finding them and especially with their Pro line I think is within the ball park with any of the rest.

 

I've bought several Craftsman ratchets at flea markets for 50% or more off the in-store price. If they break Sears will swap them out no receipt no questions asked. Only complaint is that I've received rebuilt swaps that were badly worn and very sloppy.

Have some of my dad's snap-on stuff from the 60's which I love... but my fave 3/8" ratchet has needed repair for over a year and I can never seem to catch a dealer to fix it, and the company web site is zero help.

 

Wow. This is the thread that never dies! How much can be said about Craftsman rachets?

 

I swap my stuff by asking the overworked clerk if I can just grab what I need and show her the items at the register. They don't really want to mess around with handing out rebuilts where I shop.
I also ask for feedback forms, and fill out a favorable one. Most customers don't know about those.
People who work retail have stressful lives dealing with many obnoxious customers. Being a Very Nice customer is a good way to get Very Nice treatment!