2023 Cluster Replacement
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Mountain Pass
Joined: Aug 2007
Posts: 245
Likes: 3
From: Atlanta,Ga
2023 Cluster Replacement
My '23 F250 is part of the cluster recall. I stopped by my local dealer to start the process and was told they couldn't order the new cluster until they have the truck and remove the old cluster. I will have to leave the truck with them until the new cluster arrives because of mileage discrepancies. I asked about delivery times of the new cluster and was told they have no idea or control of timing. Anyone on here run into this? How long did you have to wait? I haven't had any issues with mine but I don't want to take a chance on it going blank so I'll just have to leave it with them and wait.
Thanks,
Scott
Thanks,
Scott
5th Wheeling
Joined: May 2023
Posts: 35
Likes: 11
My '23 F250 is part of the cluster recall. I stopped by my local dealer to start the process and was told they couldn't order the new cluster until they have the truck and remove the old cluster. I will have to leave the truck with them until the new cluster arrives because of mileage discrepancies. I asked about delivery times of the new cluster and was told they have no idea or control of timing. Anyone on here run into this? How long did you have to wait? I haven't had any issues with mine but I don't want to take a chance on it going blank so I'll just have to leave it with them and wait.
Thanks,
Scott
Thanks,
Scott
Tuned
Joined: Sep 2022
Posts: 257
Likes: 147
From: PNW
My '23 F250 is part of the cluster recall. I stopped by my local dealer to start the process and was told they couldn't order the new cluster until they have the truck and remove the old cluster. I will have to leave the truck with them until the new cluster arrives because of mileage discrepancies. I asked about delivery times of the new cluster and was told they have no idea or control of timing. Anyone on here run into this? How long did you have to wait? I haven't had any issues with mine but I don't want to take a chance on it going blank so I'll just have to leave it with them and wait.
Thanks,
Scott
Thanks,
Scott
I had the recall scheduled and they said they needed some time to line up the parts (maybe request or hold one, something like that), then they called a week later saying OK we have the part available and to bring the truck down. I was under the impression that meant they physically had the parts and were ready to do the swap, but on arrival they said no I had to leave it there for a few days so they could have the mileage programmed and then have it shipped. So said never mind, need the truck, maybe another time. Seems like if they were able to program the mileage, it would make it a super simple process.
But no doubt someone would start exploiting it and all the cars would have less miles.
5th Wheeling
Joined: May 2023
Posts: 35
Likes: 11
This is how they are supposed to do it (which wouldn't make any sense if they have the capability to program the mileage, which my dealer claimed they can't).
I had the recall scheduled and they said they needed some time to line up the parts (maybe request or hold one, something like that), then they called a week later saying OK we have the part available and to bring the truck down. I was under the impression that meant they physically had the parts and were ready to do the swap, but on arrival they said no I had to leave it there for a few days so they could have the mileage programmed and then have it shipped. So said never mind, need the truck, maybe another time. Seems like if they were able to program the mileage, it would make it a super simple process.
But no doubt someone would start exploiting it and all the cars would have less miles.
I had the recall scheduled and they said they needed some time to line up the parts (maybe request or hold one, something like that), then they called a week later saying OK we have the part available and to bring the truck down. I was under the impression that meant they physically had the parts and were ready to do the swap, but on arrival they said no I had to leave it there for a few days so they could have the mileage programmed and then have it shipped. So said never mind, need the truck, maybe another time. Seems like if they were able to program the mileage, it would make it a super simple process.
But no doubt someone would start exploiting it and all the cars would have less miles.
But, this discussion is besides the point. We now live in a world of overnight delivery services. Come on Ford! Show us you really value our business and show good faith by overnighting the damn cluster so we're not without our vehicles. What really could an overnight cost be? I don't know what delivery companies the FoMoCo uses, but they must still use horses drawn carriages still...?? Three weeks now for a damn bedliner!!!
Thread Starter
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Mountain Pass
Joined: Aug 2007
Posts: 245
Likes: 3
From: Atlanta,Ga
Thanks for the replies. The service writer printed the instructions and showed me so its a Ford thing, not the dealer. I don't mind leaving the truck for a few days or a week max but with my luck it'll take a month or more. I need my truck next week but then I'll take it and drop it off. I'll report back when its all done.
Scott
Scott
Fleet Mechanic
Joined: Dec 2016
Posts: 1,805
Likes: 536
From: Florida
I had the recall done and there was no need to keep the truck overnight. I actually think it's the IPC module that gets replaced, although my cluster was better aligned to where I could see all of the gears that were covered by the cluster trim. My mileage was correct, but my hour meter had reset to zero. In any case, the OP's dealer's statements don't make much sense based on my personal experience.
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5th Wheeling
Joined: May 2023
Posts: 47
Likes: 12
From: space coast
just so you know dealers can not program the mileage,when they order the part they also send in the mileage so the inst comes programed with the milage
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Fleet Mechanic
Joined: Dec 2016
Posts: 1,805
Likes: 536
From: Florida
Glad yours is fixed but I still believe this is a dealer issue. IMHO, they should have ordered the part when you made the appointment. Heck, Ford is paying for it, why not? This should have been a same-day service, but they squeezed two hours of work into three days and left you without your truck. Sorry sir, but I think you were hosed.
Official Ford Pro Rep
Joined: Feb 2023
Posts: 1,349
Likes: 1,283
My '23 F250 is part of the cluster recall. I stopped by my local dealer to start the process and was told they couldn't order the new cluster until they have the truck and remove the old cluster. I will have to leave the truck with them until the new cluster arrives because of mileage discrepancies. I asked about delivery times of the new cluster and was told they have no idea or control of timing. Anyone on here run into this? How long did you have to wait? I haven't had any issues with mine but I don't want to take a chance on it going blank so I'll just have to leave it with them and wait.
Thanks,
Scott
Thanks,
Scott
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