quality control
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Mountain Pass
Joined: Feb 2011
Posts: 101
Likes: 26
From: Indiana
quality control
23 f250 lariat club 7.3. 2k miles. first the driver side mirror was replaced for grinding noise. they tried fixing loose mirror glass on the passenger side. first fix was to replace the motor, that was a no go. now waiting on a part that is on national backorder. center dash, national backorder. now it threw a check engine light. O2 sensor, next appt is 3 weeks out. at that point they will actually diagnose the problem and hopefully not on national back order. At ford quality is no longer job 1
Fleet Mechanic
Joined: Jul 2019
Posts: 1,654
Likes: 697
As a Ford marketing slogan "Quality is Job 1" has been around for 40 years. As an operating practice, quality has never been job 1 at Ford. Profit and stock price are job 1. Those are what the executives are measured on, and therefore, what is most important. Sure, Ford has had quality circles and continuous improvement campaigns, among other things, but these are just window dressing. I've been involved in similar activities at my company, both in manufacturing and engineering. The recommendations that come out of these from employees go unfunded as the ROI extends out more than the one- or two-year vision of most executives.
Lead Driver
Joined: Nov 2005
Posts: 8,482
Likes: 4,974
23 f250 lariat club 7.3. 2k miles. first the driver side mirror was replaced for grinding noise. they tried fixing loose mirror glass on the passenger side. first fix was to replace the motor, that was a no go. now waiting on a part that is on national backorder. center dash, national backorder. now it threw a check engine light. O2 sensor, next appt is 3 weeks out. at that point they will actually diagnose the problem and hopefully not on national back order. At ford quality is no longer job 1
When my truck had a TCM issue, all in town dealers were 8-10 weeks out, but a dealer a short way out of town was able to get on it in a week, and they are now my go to for any dealer work.
Also, contact the forum Ford rep and get them to contact customer service for you and get a case opened.
Contact @Ford Motor Company on here.
Thread Starter
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Mountain Pass
Joined: Feb 2011
Posts: 101
Likes: 26
From: Indiana
Try a different dealership service department.
When my truck had a TCM issue, all in town dealers were 8-10 weeks out, but a dealer a short way out of town was able to get on it in a week, and they are now my go to for any dealer work.
Also, contact the forum Ford rep and get them to contact customer service for you and get a case opened.
Contact @Ford Motor Company on here.
When my truck had a TCM issue, all in town dealers were 8-10 weeks out, but a dealer a short way out of town was able to get on it in a week, and they are now my go to for any dealer work.
Also, contact the forum Ford rep and get them to contact customer service for you and get a case opened.
Contact @Ford Motor Company on here.
Cargo Master
Joined: Jan 2004
Posts: 2,429
Likes: 701
From: Minnesota
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Logistics Pro
Joined: Mar 2011
Posts: 4,197
Likes: 558
From: Central Wisconsin
I'd say I've also had minimal issues with my '21, except for the slew of recalls FoMoCo keeps sending me in the mail are a constant reminder of how "well sorted" the truck was when it left the factory.
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Lead Driver
Joined: Feb 2005
Posts: 7,984
Likes: 2,671
From: The Great State of Texas
As a Ford marketing slogan "Quality is Job 1" has been around for 40 years. As an operating practice, quality has never been job 1 at Ford. Profit and stock price are job 1. Those are what the executives are measured on, and therefore, what is most important. Sure, Ford has had quality circles and continuous improvement campaigns, among other things, but these are just window dressing. I've been involved in similar activities at my company, both in manufacturing and engineering. The recommendations that come out of these from employees go unfunded as the ROI extends out more than the one- or two-year vision of most executives.
Logistics Pro
Joined: Sep 2002
Posts: 4,414
Likes: 1,017
From: Central KY
Well there's build quality and then there's design quality. On Super Duty I have seen problems with both. It's not always the line workers to blame. Sometimes it's just a **** poor design on Ford's part.
Lead Driver
Joined: Feb 2005
Posts: 7,984
Likes: 2,671
From: The Great State of Texas
I agree there's poor design quality issues as well. Problem is Farley released many of the ICE/division engineers in order to hire more electrical engineers to support the EV division. Quality starts from the top and with Farley I have absolutely zero confidence with him.
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