Nav Update Says Sync Not Updated
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Cross-Country
Joined: Dec 2017
Posts: 77
Likes: 1
Nav Update Says Sync Not Updated
This probably isn't news to anyone who has updated their nav database recently, but I had to learn it the hard way so I'll pass it along.
I was trying to install a nav update from USB stick in my 2017 SD and DW's 2016 Escape and neither of them would install because they said the wrong version of Sync was installed. However, both units reported having the latest version of Sync when I scanned to see if there was an update. Both were also connected to Wifi and set to auto update.
Finally got PO'ed and went online to help.ford.com and found that despite what the vehicle units were reporting, they were not running the latest version of Sync. Downloaded (one time for both vehicles) the Sync update to a USB stick and installed it. After that the nav update installed no problem. Took over an hour, but no problem.
So don't believe the auto scan when it reports you're running the latest version.
I was trying to install a nav update from USB stick in my 2017 SD and DW's 2016 Escape and neither of them would install because they said the wrong version of Sync was installed. However, both units reported having the latest version of Sync when I scanned to see if there was an update. Both were also connected to Wifi and set to auto update.
Finally got PO'ed and went online to help.ford.com and found that despite what the vehicle units were reporting, they were not running the latest version of Sync. Downloaded (one time for both vehicles) the Sync update to a USB stick and installed it. After that the nav update installed no problem. Took over an hour, but no problem.
So don't believe the auto scan when it reports you're running the latest version.
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Joined: Dec 2020
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Mountain Pass
Joined: Oct 2001
Posts: 177
Likes: 20
From: Belpre, OH
I just updated my 2019 - bumped it to Sync 3.4 (from v3.0), along with most recent maps (I think '21, where it had '18?) - used the CyanLabs utility.
Had the whole process done in about 40 minutes...
Had the whole process done in about 40 minutes...
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Cross-Country
Joined: Dec 2017
Posts: 77
Likes: 1
Thank you all for your comments, as you've confirmed my point. The auto sync update doesn't work, but the download to a USB stick does.
Maybe this will save someone from the frustration of not being able to update their nav because Sync says it is updated, but is not. Another gift from Sync.
Maybe this will save someone from the frustration of not being able to update their nav because Sync says it is updated, but is not. Another gift from Sync.
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