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New Sync update will not install

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Old Apr 25, 2016 | 04:48 PM
  #1  
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New Sync update will not install

Anyone else having trouble with the latest sync update? keeping getting "Installation file not found" error?

I have done this before so I know how to do it. Tried two different USB sticks also, including the one I used for the last update. All files are correct on the USB stick.

This is on my signature truck 2013 with basic ford sync system.
 
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Old Apr 26, 2016 | 07:51 AM
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They make it so hard to do these days. I can't seem to get all the files on my SD drive. I download the zip file and extract it then the site tells me to unzip one of the files, drag them to my drive and install. This is way to complicated so I just take it to the dealer and they do it free.
 
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Old Apr 26, 2016 | 08:34 AM
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Originally Posted by ATP Pilot
Anyone else having trouble with the latest sync update? keeping getting "Installation file not found" error?

I have done this before so I know how to do it. Tried two different USB sticks also, including the one I used for the last update. All files are correct on the USB stick.

This is on my signature truck 2013 with basic ford sync system.
Hey ATP Pilot,

Be sure to have the USB formatted to FAT32, as well as, unzip the file before saving it. If this has already been done, try clearing the history, cookies, and cache from the browser and re-download the update. Keep me posted!

Cara
 
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Old Apr 26, 2016 | 03:47 PM
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Originally Posted by FordIVTteam
Hey ATP Pilot,

Be sure to have the USB formatted to FAT32, as well as, unzip the file before saving it. If this has already been done, try clearing the history, cookies, and cache from the browser and re-download the update. Keep me posted!

Cara
Yep FAT32, reformatted both USB drives that I tried it with, download on 2 different computers with no luck.

Three files in the root directory:

1. SyncMyRide folder with 7 files inside
2. Autoinstall.Ist
3. Install.Ist

Does that look correct?
 
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Old Apr 27, 2016 | 07:30 AM
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Are you updating MyFord Touch?




Here is what the file structure looks like for me:
Total Folder size is about 564mb for the 3.8 Update. 20 file inside the SyncMyRide folder.



Also the MD5 hash is B1BBBFD716537194F20F83BDED3BE0C3 for the zip file that is downloaded. Check it to make sure it is not corrupt.
 
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Old Apr 27, 2016 | 10:02 AM
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Try another usb stick I went through 3 to find one that would work for some reason.
 
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Old Apr 27, 2016 | 10:22 AM
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I have not received any notification of this update. Is it something that pops up in the MFT screen? Or would I get an email from FordOwner.com?

Anyone have a link to the update page?
 
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Old Apr 27, 2016 | 10:25 AM
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I got mine from Welcome to Ford Owner | Official Ford Owner Site

Sign in or Register if you have not.
Then click on Sync & Vehicle Features > Check for Software Updates

 
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Old Apr 27, 2016 | 01:19 PM
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Originally Posted by ATP Pilot
Yep FAT32, reformatted both USB drives that I tried it with, download on 2 different computers with no luck.

Three files in the root directory:

1. SyncMyRide folder with 7 files inside
2. Autoinstall.Ist
3. Install.Ist

Does that look correct?

It sure does! Please send me the VIN in a PM so I can submit a research case?

Cara
 
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Old Apr 27, 2016 | 02:11 PM
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This is a known issue with 4.4. Is that the version you're downloading? It's been a problem for months. It's killing me.
 
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Old Apr 27, 2016 | 07:48 PM
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Originally Posted by Firekite
This is a known issue with 4.4. Is that the version you're downloading? It's been a problem for months. It's killing me.
I got 4.4 installed no issues, this is 4.6 and can't get the basic sync system to find the install file.
 
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Old Apr 27, 2016 | 07:50 PM
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I can't download the update or get the Vehicle Health Report to run.
 
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Old Apr 27, 2016 | 09:19 PM
  #13  
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Originally Posted by ATP Pilot
I got 4.4 installed no issues, this is 4.6 and can't get the basic sync system to find the install file.
I just checked my online at Owner.ford.com and it says I'm up to date but when I look at the history of the updates it says my current version is SYNC2 - V3.8 and it was from November 2015?

This is in my 2013 F250 by the way
 
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Old Apr 27, 2016 | 09:36 PM
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Originally Posted by GulfcoastSD
I just checked my online at Owner.ford.com and it says I'm up to date but when I look at the history of the updates it says my current version is SYNC2 - V3.8 and it was from November 2015?

This is in my 2013 F250 by the way
What is latest version? Was it just released? It says i have latest update as well.
 
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Old Apr 28, 2016 | 09:50 AM
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Originally Posted by Ginther
I have not received any notification of this update. Is it something that pops up in the MFT screen? Or would I get an email from FordOwner.com?


Anyone have a link to the update page?
Hey Ginther!

Matthew Barnes has the right idea! Let me know if you run into any trouble!

Originally Posted by Tom N OH
I can't download the update or get the Vehicle Health Report to run.
Tom N,

Clear the history, cookies, and cache from the browser and download again. You can try on another browser too!

Originally Posted by Hammer40330
What is latest version? Was it just released? It says i have latest update as well.
Hammer40330 and GulfCoastSD,

The latest version for MyFord Touch vehicles is 3.8. The update that ATP Pilot is referring to is actually for the Gen 1 systems.

Cara
 
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