Screen blocked
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Mountain Pass
Joined: Jul 2004
Posts: 141
Likes: 16
From: MS
Screen blocked
My batteries went down a week ago. Since then, when I start my truck, there’s a blank screen that covers a portion of my display. I can touch the main screen as you can see in the attached vid., but I don’t know what to do to stop that. Advice?
Tuned
Joined: Feb 2019
Posts: 291
Likes: 7
From: Houston
You might have already done this but if not, I would start with a reset by holding down the power button and the “forward” button (immediately to the right of the Media button). Hold them down until the screen goes dark and then release.
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Mountain Pass
Joined: Jul 2004
Posts: 141
Likes: 16
From: MS
pdose, I had seen a video of that yesterday, and gave it a try. Didn’t fix it. Might have to do a master reset, but that will be a last resort. Thanks for the quick response.
Tuned
Joined: Sep 2010
Posts: 348
Likes: 22
From: Creston, NC
This is from my 2020 owners manual. I suggest to unplug all cell phones from the truck while doing the reset.
Resetting the System
1. Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore functionality that has stopped working. The
system reset is designed to restore functionality and not delete any data that you have stored.
Resetting the System
1. Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore functionality that has stopped working. The
system reset is designed to restore functionality and not delete any data that you have stored.
Thread Starter
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Mountain Pass
Joined: Jul 2004
Posts: 141
Likes: 16
From: MS
This is from my 2020 owners manual. I suggest to unplug all cell phones from the truck while doing the reset.
Resetting the System
1. Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore functionality that has stopped working. The
system reset is designed to restore functionality and not delete any data that you have stored.
Resetting the System
1. Simultaneously press and hold the seek up and the audio unit power buttons until the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore functionality that has stopped working. The
system reset is designed to restore functionality and not delete any data that you have stored.
thanks for checking and responding with that advice. That’s the procedure I tried yesterday. I still get that shadow. Again, thank so much for trying.
.
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Go ahead and do the Mater Reset.
You’re not going to hurt anything by doing it.
The only thing that you’ll have to do afterwards is re-program any station presets that you set up and you’ll also have to setup your home WIFi.
Holding down the Power button and the Track forward button simultaneously is only a soft reboot.
If the Master Reset doesn’t work, you might have a bad APIM that’s on it’s way out.
APIM problems are well known by most if not all Ford dealers.
You’re not going to hurt anything by doing it.
The only thing that you’ll have to do afterwards is re-program any station presets that you set up and you’ll also have to setup your home WIFi.
Holding down the Power button and the Track forward button simultaneously is only a soft reboot.
If the Master Reset doesn’t work, you might have a bad APIM that’s on it’s way out.
APIM problems are well known by most if not all Ford dealers.
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