Mess during fuel filter change?

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Aug 30, 2018 | 01:28 PM

#16

roadpilot

Fleet Mechanic

Joined: Jan 2015

Posts: 1,377

Likes: 294

From: SE Michigan

Can someone point me to the best videos (YouTube?) that cover changing the fuel filters?

Aug 30, 2018 | 04:21 PM

#17

saucemann

Mountain Pass

Joined: Aug 2017

Posts: 128

Likes: 4

From: Cypress

With the looks of that kind of workmanship I would check the three connections at the upper fuel filter to make sure they are not damaged.

Aug 30, 2018 | 06:54 PM

#18

zeroo

Cargo Master

Joined: Mar 2005

Posts: 2,368

Likes: 620

I’ve changed about 10 and never got more than a couple of table spoons of diesel that would the rag I put under it caught.

Aug 31, 2018 | 01:17 PM

#19

VA13FX4

Thread Starter

Elder User

Joined: Jan 2014

Posts: 741

Likes: 2

From: IA/GA/HI/FL/VA/CA/ME

Called the service manager. Before I could finish explaining the situation he asked I bring it in for a full interior/exterior/ undercarriage detailing. Was very apologetic. I’ll give them one more chance.

Aug 31, 2018 | 02:15 PM

#20

mhoefer

Postmaster

Joined: Jan 2005

Posts: 4,424

Likes: 12

From: BC Canada

Thanks for the update. You obviously handled it the right way becuase they are handling this the right way. So far all services on my truck, have been with a cover over the seat, a floor mat, and they have been extremely tidy t the point it was hard to tell they had done anything. I mark my filters with a sharpie :-)

Aug 31, 2018 | 02:51 PM

#21

RONMCHUGH

Romcjr

Joined: Jul 2008

Posts: 788

Likes: 40

From: Waller,TX.

Nice job on the service manager to step up and make it right . I assume he will also have a discussion with his team to make sure it doesn't happen in the future . Glad you got it resolved !!!!!

Aug 31, 2018 | 05:19 PM

#22

Chinookman

More Turbo

Joined: Jul 2002

Posts: 612

Likes: 9

From: south texas

Quote:

Originally Posted by roadpilot

Can someone point me to the best videos (YouTube?) that cover changing the fuel filters?

Try this:

break out beer and pop corn.....enjoy and take notes...ah nah j/k

Last edited by Chinookman; Aug 31, 2018 at 05:21 PM. Reason: kant get vid to post

Aug 31, 2018 | 07:00 PM

#23

ssunit1

Laughing Gas

Joined: Dec 2015

Posts: 889

Likes: 38

Quote:

Originally Posted by RONMCHUGH

Nice job on the service manager to step up and make it right . I assume he will also have a discussion with his team to make sure it doesn't happen in the future . Glad you got it resolved !!!!!

I agree that its nice for the service mgr to take responsibility and agree to do the right thing. Saying they will and actually doing so maybe two different things.
I would like to hear if they actually do a detail cleaning like they said.

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Sep 2, 2018 | 09:57 PM

#24

roadpilot

Fleet Mechanic

Joined: Jan 2015

Posts: 1,377

Likes: 294

From: SE Michigan

Quote:

Originally Posted by Chinookman

Try this ...

break out beer and pop corn.....enjoy and take notes...ah nah j/k

That's a 2011. Totally different from the 2017+

Sep 3, 2018 | 09:11 AM

#25

jimzpsd

Cargo Master

Joined: Feb 2017

Posts: 2,445

Likes: 742

From: Wisconsin

Quote:

Originally Posted by gatorbuilder

you had me at dirty hand prints INSIDE the truck. I'd call that service manager and ream him until it was painful for him to sit down.

LOL, I totally agree here, plus the fact that they were using your tow hooks and bumper as a ladder to stand on! Go back to their lot and stand on there bumpers.....see what they say. And I would share this with Ford, have them do a follow up.