What can I do?
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Junior User
Joined: Sep 2010
Posts: 85
Likes: 0
From: SoCal
They don't offer this motor. The one they offer doesn't have all the items bolted on it, the turbo, EGR cooler, intake, etc. It retails for around $10,000.00. Price aside, it's been 11 weeks. They should owe me something for holding my work vehicle hostage for that long. All other shops said 6-7 days. Even with a hiccup or two, 10 days would probably be acceptable. It's cost me a lot of money!
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Junior User
Joined: Sep 2010
Posts: 85
Likes: 0
From: SoCal
Ok, I paid the ransom for my van, $19,500.00. They said if I walked, they would sell the van for let’s say $9,000.00, I’d be on the hook for the rest! So they had it for 3 months! 9 days after picking it up, oil in the coolant reservoir! Yep, back in the shop. At Cerritos Ford, they are diagnosing as we speak! I am livid. Not sure what to do at this point? My EGR cooler and oil cooler were replaced 2 years ago, they told me they were good, reuse them. My radiator is probably shot, not sure how bad the motor is clogged up? I never noticed it until I smelled hot oil. If I was as much a jerk as the service manager, I could have driven it until the motor fried! I’m not that way! Sure hurts not to have your work vehicle!
Fleet Owner
Joined: Nov 2003
Posts: 27,893
Likes: 3,611
Sounds like you need to take some action with some professional help!
Also you can summarize and post your thoughts here:
https://www.dealerrater.com/dealer/T...-review-13649/
and here
https://www.bbb.org/sdoc/business-re...and-complaints
and here
https://www.facebook.com/TheodoreRobinsFord/
Also you can summarize and post your thoughts here:
https://www.dealerrater.com/dealer/T...-review-13649/
and here
https://www.bbb.org/sdoc/business-re...and-complaints
and here
https://www.facebook.com/TheodoreRobinsFord/
Thread Starter
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Junior User
Joined: Sep 2010
Posts: 85
Likes: 0
From: SoCal
I was told that it is residual oil from the old oil cooler. It took 9 days of driving to show up! I don't think that's it. Does anyone know, when a brand new long block remanufactured from Ford, once its been installed with the other original parts ( had the EGR cooler and oil cooler installed 2 years ago, was told still good ), why there would be a large amount of oil in the coolant recovery tank? I can't imagine it would be residual oil in the cooler, its a lot of oil! Thanks.
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Junior User
Joined: Sep 2010
Posts: 85
Likes: 0
From: SoCal
Thanks Bismic, I didn't look at these social media sites prior to taking the van in. My contact was the parts manager, he set me up with the original service guy who went out on a medical leave. Then I got some guy who can't count to ten, with arrogance to match. Not to mention the service manager, wanted cash! I still haven't been offered a rental car, but I'm going to get one tomorrow, if they baulk at that, I'm sending in the attorney's!
Then I get a note in the mail from them wanting to sell me a new car! WTF! Thanks
Then I get a note in the mail from them wanting to sell me a new car! WTF! Thanks
Hotshot
Joined: Dec 2014
Posts: 17,827
Likes: 3,110
From: Jersey Shore
Well the typical cascade flush of the cooling system that Ford techs usually do should purge any residual oil COMPLETELY. Then you’ll see. At this point it’s a game. If they improperly built up the motor they are setting themselves up for the wrong side of legal action.
I would expect by now you want all diagnoses in writing, along with the costs involved. BTW, do you know if a Ford FSE has been involved with this so far? Some FSEs are in the tank, but IMO most aren’t. They work for Ford and it’s their job to protect Ford. With owners they can be bad news as they are the ones who deny warranty, but they also protect from lemons by getting things done when service is clueless.
This wholly owned franchise, not FoMoCo, is a problem.
I would expect by now you want all diagnoses in writing, along with the costs involved. BTW, do you know if a Ford FSE has been involved with this so far? Some FSEs are in the tank, but IMO most aren’t. They work for Ford and it’s their job to protect Ford. With owners they can be bad news as they are the ones who deny warranty, but they also protect from lemons by getting things done when service is clueless.
This wholly owned franchise, not FoMoCo, is a problem.
Thread Starter
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Junior User
Joined: Sep 2010
Posts: 85
Likes: 0
From: SoCal
It's at the dealership where I bought it. I know the GM there. They said they need to replace the radiator, heater core and give it a VC-9 flush. I asked what caused it. They think it's residual oil in the oil cooler.They are not guaranteeing this to work!!! I am not sure of this. There is a guy from Ford corporate, he is to get back to me possibly today. He was astounded at the way I was treated and how much time and money I was out.. Let's see! Thanks
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Hotshot
Joined: Dec 2014
Posts: 17,827
Likes: 3,110
From: Jersey Shore
VC-9 is an acidic flush for excessive rust. If you search for any oil in coolant thread on any site you’ll see Ford techs recommending Cascade. Sorry, these guys have no clue.
The Ford corporate guy most likely is an FSE. If his loyalty is the Ford corporate brand, something may get resolved. You are the dealer’s customer. The dealer is Ford’s customer.
The Ford corporate guy most likely is an FSE. If his loyalty is the Ford corporate brand, something may get resolved. You are the dealer’s customer. The dealer is Ford’s customer.
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Junior User
Joined: Sep 2010
Posts: 85
Likes: 0
From: SoCal
I got a call back today, they are using a flush that is used for oil, now not the VC-9. I still don't think this is going to fix it. I don't see how that much oil got into my system from residual oil in the oil cooler. I think the tech pinched a seal or something. Too much oil. maybe we'll see tomorrow, they are to flush it then. I heard Cascade isn't that great, because it doesn't foam, getting into nooks and crannies. It only gets rid of what it touches. Doesn't climb up so to speak. I could be wrong. But they said they were picking up some stuff used on big rigs, I'll find out. Thanks
Question? Does the oil cooler sit inside a pool of oil and cool it like an ice cube, or does the oil flow through the cooler? I've seen two different diagrams.
Question? Does the oil cooler sit inside a pool of oil and cool it like an ice cube, or does the oil flow through the cooler? I've seen two different diagrams.
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Junior User
Joined: Sep 2010
Posts: 85
Likes: 0
From: SoCal
Well, they flushed it about 6 times, R&R'd the recovery tank. I picked it up last night. They are in Cerritos, I'm in Costa Mesa, about 20 miles. Coolant was clean when I got home. Went to work, it sat, drove home, 10 miles each way. Oil in the recovery tank when I got home! No surprise to me, I think they installed the EGR cooler and/or the oil cooler wrong, pinched a seal or something? How would oil get into the coolant? Going to keep an eye on it. These guys are lucky I'm the kind of person that keeps an eye on things, smell hot oil, find what's up. Some people would drive it til it dropped! Then they would be on the line. But they would say it was an old part that failed, not our fault!