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What's the delay?

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Old Feb 18, 2017 | 09:58 AM
  #1  
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weatherkitty
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What's the delay?

Hi. Our 350 was ordered 6 Dec and the build date shows 17 Jan. It has been sitting on the ramp in KY supposedly waiting on a part since the 21st of Jan. The ETA to the dealership was end of Jan, then pushed to beginning of Feb, then mid-Feb and now the beginning of March. Does anybody know what's going on? We've been w/o our family truck since early Oct when our 250 was stolen and waited for what seemed like forever to get it totaled. (It was recovered 5 days later, completely defiled--it's a great Hollywood story ) I'm beyond frustrated w/ life w/o a truck.
 
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Old Feb 18, 2017 | 10:30 AM
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At the time of order your dealer should have known that at that time there could be an extra wait for something that wasn't available or possibly a shortage of.
When I ordered mine, as soon as they had all the options checked off, the computer gave them a warning that the hitch prep may cause a delay. No reason given why, but that there was a possibility. My dealer made me confirm/accept this before he submitted the order.

Not saying this is your case, but a possibility. I think if your truck gets pulled off the assembly line for any reason, you are screwed. They don't want that assembly line slowed down for any reason.
 
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Old Feb 18, 2017 | 11:05 AM
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weatherkitty
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REPO,
Thank you for your reply. We never got any message from the dealer at the time we ordered. I wish there was more information out there. I've googled just about everything I can think of at this point. Called today for an update and it's supposedly in transit now. WAHOO! It's about time.
 
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Old Feb 18, 2017 | 11:14 AM
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Nice!

Use the Ford chat, they were very helpful for me. It costs nothing for a first hand update from them.
 
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Old Feb 18, 2017 | 11:49 AM
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What's the link for Ford chat?
 
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Old Feb 18, 2017 | 02:18 PM
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Originally Posted by weatherkitty
What's the link for Ford chat?
If you go to ford's website, and click "contact us" at the bottom of the page, you can start a chat there. If that's not available, go to build and price. It doesn't matter what vehicle you pick. Then, click summary, I think, which is the last window. There will be a chat icon there.
 
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Old Feb 18, 2017 | 10:42 PM
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I used the message window on their Facebook page. (Real time chat) they responded almost immediately.
 
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