Obtaining an order number
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Obtaining an order number
For those of us who recently ordered and have a hard time getting an order number from the dealer to get a status on chat, I have a number to call. If your like me and very impatient and like to actively find out your own info it may help.
Customer Relationship Center 1-800-392-3673
Call hours are M-F 8:00-8:00 EST and Sat 8:00-5:00
*You will need the dealer code and order confirmation at the very least. Only then they can track the status.*
Customer Relationship Center 1-800-392-3673
Call hours are M-F 8:00-8:00 EST and Sat 8:00-5:00
*You will need the dealer code and order confirmation at the very least. Only then they can track the status.*
Last edited by Juniorf250; Sep 10, 2016 at 03:48 PM. Reason: Update info
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For those of us who recently ordered and have a hard time getting an order number from the dealer to get a status on chat, I have a number to call. If your like me and very impatient and like to actively find out your own info it may help.
Customer Relationship Center 1-800-392-3673
Call hours are M-F 8:00-8:00 EST and Sat 8:00-5:00
Customer Relationship Center 1-800-392-3673
Call hours are M-F 8:00-8:00 EST and Sat 8:00-5:00
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I'm almost sure my order was placed as a stock order even though I ordered a platinum truck with PTO option for VMAC (PTO driven high output air comp) I'm sure this is not your everyday typical order on a Platinum truck, my question is how does Ford know what truck you ordered without that # or a vin?
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I was told it's in "order processing" status but could actually be further in status since the system doesn't get updated often.
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