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Keep your AAA, avoid Ford Roadside Assistance

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Keep your AAA, avoid Ford Roadside Assistance

  #1  
Old 09-06-2016, 02:50 PM
boonej88
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Keep your AAA, avoid Ford Roadside Assistance

We're traveling out of state and had issues with our 2013 F150. We opted to call Ford Roadside Assistance for a tow since it was included with our Ford Certification. Bad choice on our part. The Ford phone assistance was good, and a tow truck arrived in 1.5 hrs. to take us to the local Ford dealership. Unfortunately that's when the problems began. The driver barely spoke to us, then towed us to the wrong location, a commercial truck sales center in the middle of a warehouse area. We told the driver that was not where we were suppose to be, but he just ignored us. Dropped our truck off on the side of the road and left us there at 2 am. After evaluating the situation, I managed to get the truck to start and run for short duration and we were able to work our way back to where we were staying. It seemed much safer than staying with or leaving the truck where we were abandoned. Fair warning: Never use Tow2Go in Denver. And I wouldn't use Ford Roadside Assistance given the type of firms they contract with.
 
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Old 09-13-2016, 08:08 PM
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That sounds pretty messed up. Glad every one is ok
 
  #3  
Old 12-17-2017, 07:22 PM
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I found out the hard way almost 4 years ago (January 2014) after having AAA for over 10 years. I lost a brake line in my 2005 Ram 3500 dually. Called AAA for a tow to my regular mechanic. I was told they would not tow my truck. Called my mechanic and asked who they used; gave me the number for a local towing service and a nice guy came out with a medium duty rig and took my Ram the three miles for about $130. Did some research when I got home and discovered AAA will NOT tow anything over 3/4 ton (F-250, Silverado/Sierra/Ram 2500). After more research, I found Good Sam will tow almost anything with tires if you have the Auto & RV plan - been with them ever since.
 
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