New Sync update will not install
Freshman User
Joined: Jun 2011
Posts: 28
Likes: 0
Just bought a 2011 F250 that has Sync with Voice Activated Navigation. Having the same "Install file not found" problem as everyone else. Just downloaded the update file on Sunday. Fully reformatted the USB drive to FAT32, extracted the files, blah, blah, blah.... Don't think the previous owner ever updated the system.
I hope every update isn't this difficult.
I hope every update isn't this difficult.
Fleet Mechanic
Joined: Dec 2006
Posts: 1,757
Likes: 124
From: Maryland
Just bought a 2011 F250 that has Sync with Voice Activated Navigation. Having the same "Install file not found" problem as everyone else. Just downloaded the update file on Sunday. Fully reformatted the USB drive to FAT32, extracted the files, blah, blah, blah.... Don't think the previous owner ever updated the system.
I hope every update isn't this difficult.
I hope every update isn't this difficult.
The latest round of instructions are to perform a master reset and then try the update.
Fleet Mechanic
Joined: Dec 2006
Posts: 1,757
Likes: 124
From: Maryland
I have been 'working' from this thread, and while not making progress, I am at least in communication with someone from Ford...
https://www.ford-trucks.com/forums/1...l#post16276352
https://www.ford-trucks.com/forums/1...l#post16276352
Posting Guru
Joined: Sep 2009
Posts: 2,015
Likes: 4
From: Lakehills, TX
No, 4.4 is the latest. They claim their constant tinkering with a Generally Available public release finally broke it but that it worked ok when it was first released? Hard to tell WTF is going on over there. It's a cluster ****.
Senior User
Joined: Mar 2016
Posts: 171
Likes: 0
From: Vancouver
I had some trouble doing the last sync update. What I ended up doing was download then unzip the files on my Windows 10 laptop (didn't work from my MacBook), format a 16GB flash drive and copy the unzipped files to the freshly formatted flash drive. After that I ran the install on the truck twice as I didn't get the final install complete the first time. Haven't had an issue since. I even updated my sister-in laws Escape with the same flash drive, that took two tries as well. Both vehicles now show current software for sync.
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Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
4.6 has been released, however, each update is vehicle specific.
rblank,
Are you updating to 4.4 or 4.6?
I have been 'working' from this thread, and while not making progress, I am at least in communication with someone from Ford...
https://www.ford-trucks.com/forums/1...l#post16276352
https://www.ford-trucks.com/forums/1...l#post16276352
I replied to your PM
Cara
Thread Starter
|
More Turbo
Joined: Mar 2013
Posts: 566
Likes: 4
Did the update get pulled from the website?
Went to download for the 3rd time and the update is not there, can't download.
And yes, I used IE cleared history...etc.
IT SHOULDN'T BE THIS HARD....!!!!
Went to download for the 3rd time and the update is not there, can't download.
And yes, I used IE cleared history...etc.
IT SHOULDN'T BE THIS HARD....!!!!
Posting Guru
Joined: Sep 2009
Posts: 2,015
Likes: 4
From: Lakehills, TX
Oh I've had a case open for a couple months. They keep silently releasing new builds, but they have yet to contact me as promised repeatedly, and nothing has been resolved. It's so incredibly frustrating. I work for a software company, and before that I was a network and systems admin since the late '90s. I know how software and firmware updates work. It is awe-inspiring how poorly this is being handled.
Fleet Mechanic
Joined: Dec 2006
Posts: 1,757
Likes: 124
From: Maryland
Oh I've had a case open for a couple months. They keep silently releasing new builds, but they have yet to contact me as promised repeatedly, ame nothing has been resolved. It's so incredibly frustrating. I work for a software company, and before that I was a network and systems admin since the late '90s. I know how software and firmware updates work. It is awe-inspiring how poorly this is being handled.
Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
I'd be happy to submit a research case for you. Please send the VIN in a PM to proceed.
Cara