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Old Mar 8, 2016 | 11:37 AM
  #1  
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Manual question

I purchased a factory repair manual for my 2012 f350 when I purchased my truck in 2013. I tried to open it to research a P1249 code that just came up and Adobe can't open it. I have tried on two different computers. Does ford offer tech support for such problems? I could also use any info on my waste gate issue. Thanks
 
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Old Mar 8, 2016 | 11:43 AM
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Have you been able to download the repair manual a second time? What is the error Adobe gives?

Try one of the links here for the P1249 code

https://www.motorcraftservice.com/FreeResources/OBD
 
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Old Mar 8, 2016 | 01:57 PM
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wrvond
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From: West Virginia
Originally Posted by iron butterfly
I purchased a factory repair manual for my 2012 f350 when I purchased my truck in 2013. I tried to open it to research a P1249 code that just came up and Adobe can't open it. I have tried on two different computers. Does ford offer tech support for such problems? I could also use any info on my waste gate issue. Thanks
While my copy does use Adobe in order to display information, it has it's own software that has to be installed on the computer.
Are you trying to simply access files from the file manager or through Adobe?
Take a look at the CD/DVD and see if there is an executable file you can use to install the manual to your computer.
 
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Old Mar 8, 2016 | 10:02 PM
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re: manual question

Originally Posted by Just Strokin
Have you been able to download the repair manual a second time? What is the error Adobe gives?

Try one of the links here for the P1249 code

https://www.motorcraftservice.com/FreeResources/OBD
Thanks for the reply and the link. I have not been able to download the repair manual. When I try to open the files I get "Adobe reader could not open ECO arc because it is not a supported file type or because the file has been damaged
 
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Old Mar 8, 2016 | 10:12 PM
  #5  
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iron butterfly
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re: manual question

Originally Posted by wrvond
While my copy does use Adobe in order to display information, it has it's own software that has to be installed on the computer.
Are you trying to simply access files from the file manager or through Adobe?
Take a look at the CD/DVD and see if there is an executable file you can use to install the manual to your computer.
I have not found an executable file. Perhaps I'm missing something here. Two things to add I'm using Windows 10 and as a computer operator I'm a pretty good welder. I was trying to access files using Adobe reader, do I need extra software and if so where do I get it? Thanks again for the help!
 
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Old Mar 9, 2016 | 01:28 AM
  #6  
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Howdy, I have successfully downloaded my service manual! And my AE scantool on Windows 10. Windows Defender has to be turned off to allow the download. Thanks for all the help! I'm still learning computers, as soon as I figure out my DTC I can cruise back into my stone aged comfort zone. Thanks again!
 
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Old Mar 9, 2016 | 07:44 AM
  #7  
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wrvond
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From: West Virginia
Originally Posted by iron butterfly
Howdy, I have successfully downloaded my service manual! And my AE scantool on Windows 10. Windows Defender has to be turned off to allow the download. Thanks for all the help! I'm still learning computers, as soon as I figure out my DTC I can cruise back into my stone aged comfort zone. Thanks again!
Good news, indeed!
 
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