My truck is a 2011 F-250 6.7L. It's at 91,000 miles, and I have the PremiumCare extended warranty.

About 3 weeks ago (1,000 miles ago) I took my truck in for an A/C problem. The A/C quit blowing cold air. They diagnosed the problem as something inside the dashboard was broken and they needed to completely remove the dashboard to fix it. The repair worked, A/C was back, and I was good to go.

Last week my Satellite Radio and Navigation stopped working. I was getting a "NO GPS" message on the navigation screen and an error on the Satellite Radio screen saying something to the extent of there was no connection with the satellite antenna. I wasn't sure if something failed or if the dealership screwed something up during the A/C repair.

I booked an appointment and took my truck into the dealer that's 50 miles away from my house. The dealer took the truck, put me in a rental, and I came home. As soon as I got home I got a phone call from the dealer saying a cable had to be replaced and they were taking care of the parts and labor. When I asked him what caused this cable to fail (was it a defect, or was it damaged during the A/C repair), he said he didn't know. But, I'd need to pay for the rental car for the day and that they would make me another appointment to do the installation. At that point I asked the service adviser to have their manager call me ASAP. Two hours later I still haven't gotten a call.

Am I wrong to think that it's not fair that I pay for this rental car? My thinking is if it's defective it should be replaced and I should be put in a rental in the meantime. I paid additional for the rental car coverage to include any repairs and the first day of the repairs... but If it's the dealer's screw up, they should be bending over backwards trying to correct the issue and at least pay for the rental car for the day...

 

I have NEVER had to pay for ANY rental car while my "under warranty' vehicle is being diagnosed or repaired. You state that you have rental car coverage, if so, put it in their face so they can see it. That's BS!

 

My dealer gives free loaners for any work, even if it's not warranty.

 

I know my Ford extended warranty says I get a rental BUT it's only after they take a day to diagnose it. My service guy is good though and most of the time waives that but the words do state if they need the truck longer than one day I get a free rental and btw, it's always the smallest, tiniest thing they rent which annoys me considering I drive an F250.

 

The shops around me all hand out loaners, car or truck. I see the "Blah Blah Courtesy Vehicle" stickers here all the time. If they didn't have an in-house loaner, they should pay for the rental IMHO

 

Hi JRD761,

I wanted to touch base and see how things are going at your dealership. If you'd like, I can document your feedback; just send over your details in a PM. All I need is your full name, best daytime phone number, dealer info, and any specifics you'd like me to include.

Crystal

 

My dealership will always offer me one of the used vehicles on the lot. Of course Ive been a good customer for almost 20 years, And they know that I won't put alot of miles or abuse the vehicle, And it benefits them to keep the battery charged and things lubed, normally when I come back they ask me if there is anything wrong with the vehicle. Thats the nice part of not living in a big city, they know me by name.

 

I'm surprised they didn't put you in a new F250 and let you drive it for a few days.
Cha-ching, they just sold you a new truck.

 

It's happened.