When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
I sent my gauge cluster to these people because the gas gauge wasn't working all the time an the delay relay was going bad. From me shipping it off an getting it back took 6 days awesome part.
The problem is while they fixed the two issues I had now I get it back with three more. The tach either doesn't work or it does but gets stuck about 1700 the speedo gets jerky an sticks alittle an also my engine temp now shows hotter than it should.
They aren't open on the weekends an I sent them an email an will follow up on Monday with a call. So we will see how this goes. Real bad part is I'm going on a trip on the 2nd an don't want to chance that they can't get it back to me before I have to leave.
EDIT
I was contacted about 45 mins later by email to start resolving this issue. And first thing Monday morning i received a call to get a new unit out to me so that my truck wouldn't be down. The costumer service from this company is the best that i've ever seen.
And now that it's night time I find that the needles are stuck out too far an throws the red back light across the cluster an the speedo won't go over 35. I'm really disappointed in the quality of their work. If I knew I'd get it back way worse than when I sent it off I woulda jut dealt with the fuel gauge an the delay relay not working.
Look very carefully at the harness side of things to see if
there are any places when it been chaffing. You also want to
look at each of the pins where they crimp onto the wire and
see if there are any broken strands.
I am going to attach the PDF for the cluster diagram soyou
can check the wires for any corrosion along the way.
Truckrider814,
Did you receive my reply to your email Saturday evening? I replied within 45 minutes of you contacting us to let us know that there was a problem with your cluster. Based on the description of several of your gauges being out of calibration and sticking, I have no explanation as to what could be going on, but my best theory is that it took an incredibly hard hit during shipping. No matter what caused the problem though, as I explained in my email, we would like to send you a replacement cluster on Monday so that you don't have to take the truck out of service when you return the existing cluster to us.
It literally carves a part out of my soul to read the words that you wrote about being "disappointed with our quality" because we don't do work like that. I can assure you that all gauges were calibrated and working properly when that cluster left on the FedEx truck. I am disappointed though that you emailed us at 7:31PM on a Saturday, we responded with a proposed solution of a replacement cluster within 45 minutes, but that's not mentioned in either of your posts that occurred afterwards.
didn't even think about that.
i can only imagine how beat up stuff can get during shipping.
i have a friend that works for fed ex as a driver, and he says most of the drivers are ok, but it is the people in the ware house that mess your stuff up...
didn't even think about that.
i can only imagine how beat up stuff can get during shipping.
i have a friend that works for fed ex as a driver, and he says most of the drivers are ok, but it is the people in the ware house that mess your stuff up...
Yeah, it's really not often that we have problems with UPS or FedEx, but oddly enough the most damage that we have seen has occurred inside boxes that look perfect on the outside. Our FedEx sales rep has told us that the hardest hit that a package can take under "normal circumstances" is falling off of a high conveyor in the warehouse and landing square where the box doesn't absorb any of the impact. It's nearly impossible to get them to approve a claim though unless the box itself is beat up.
No matter what you do, these things will happen once in a while though. Our job is to do our best with what's in our control, and do what we can to help when crappy situations like this happen as well.
I apologize for not updating sooner. I did not see your e-mail reply till much later in the night. And i must admit that i was pretty upset when i posted that, and that with the box having no damage or a mark on it. It didn't occur to me that fed ex may have damaged it. But being a cluster with delicate parts it does make sense that a fall would damage it pretty bad.
Thank you for the quick response! I was not expecting that on the weekend when yall are normally closed. I had read all the reviews i could of the company an i felt confident in sending it. It was just a shock when it came back with problems. Shortly after this post i will be returning your e-mail.
Thank you again for the quick response and attention to this. You don't see that in most companies nowadays.
You wrote an email at 7:30 Saturday evening complaining about the service before you talked to them....
That what I'm reading?
And they replied within 45 minutes on a Saturday around 8:15pm?
They will send you a new unit just to make sure your not out a truck. Most companies would have told you to bad the shipment was damaged, submit your claim with them and let us know how it goes.
That's pretty dam good service where I'm from!
What was the reason to come here at 7:30 knowing that they probably weren't open???
I came on here to say what happened when I got it back an maybe get some info from anyone who may of had the same problem an how it turned out. And when I posted it I didn't know about the email back hence why it said I'm going to follow up on Monday who expects a reply back on a weekend from a closed business. And at the very top it says work in progress. So if anything it shows that yes **** happens and that this company is one of the few that is actually customer oriented an cares about their people.
Further more I wrote them an email at 7:30 an yes got a response back 45 mins later an I made this post at 8:41 so excuse the hell out of me for not sitting in the edge of my seat waiting on an email from a closed company before posting. (Because who actually expects a response when they're closed).
Well I am impressed and if I ever need my truck's guages worked on I know who I will contact for service. A company that answers a complaint lodged on a weekend and at night. Unbelievable.
Truckrider814,
Did you receive my reply to your email Saturday evening? I replied within 45 minutes of you contacting us to let us know that there was a problem with your cluster. Based on the description of several of your gauges being out of calibration and sticking, I have no explanation as to what could be going on, but my best theory is that it took an incredibly hard hit during shipping. No matter what caused the problem though, as I explained in my email, we would like to send you a replacement cluster on Monday so that you don't have to take the truck out of service when you return the existing cluster to us.
It literally carves a part out of my soul to read the words that you wrote about being "disappointed with our quality" because we don't do work like that. I can assure you that all gauges were calibrated and working properly when that cluster left on the FedEx truck. I am disappointed though that you emailed us at 7:31PM on a Saturday, we responded with a proposed solution of a replacement cluster within 45 minutes, but that's not mentioned in either of your posts that occurred afterwards.
Rezvani's Latest Post-Apocalytic Monster Is a Ford F-150 Raptor Underneath
Slideshow: Called the Fortress, the 850-horsepower pickup combines Raptor underpinnings with military-inspired features, survival equipment, and a starting price of $285,000.
