I have a 2013 with the 3.7 in it with 24,000 miles on it. I bought the truck used with 8,000 on it was a pre-Owned certified and it already had a k&n air intake which I know it's not needed and I would much rather have the factory intake instead.. 7 months ago I took it to the dealer because I noticed at stop lights it idled rough sometimes almost feeling like it was going to stall out so I took it in and they said that the motor was getting to much air and causing it to run like it was and they said the cooler weather was making it worse and said it should get better when it warms up and they said it wouldn't hurt anything... Well I live in Florida and it's been in the 90s and it still idles like crap you can feel the vibration through the truck... And it's so aggravating and annoying and I wish I had a stock intake that I could install on the truck to see if it fixs the problem but I don't and ive researched the problem and have seen people with the same issues without the k&n air intake and I've also been told that the stock air intake gives the motor just as much air as the k&n so with that being said did the dealer take the easy way out and blame the intake or should they be responsible for installing the factory intake back on since they made it a certified pre-owned with the k&n on the truck? It's been frustrating because I don't know a whole lot about gas motors.. And I'd like to get the problem fixed while I still have warranty ..

 

I too have a 2013 with the 3.7 and less than 8,000 and live in FL. The past two months I have experienced the same idle vibration while in gear at stop lights. I have even switched completely over to ethanol free gas. I have the factory intake. It is not the intake or gas, it must be something with the intake sensor or PCM programming.

I have not taken mine in to the dealer yet as it has not shut down only idle rough a little. I can see the idle problem on the tach. It is not cooler weather or hot weather.

By the way, since I have switched over to ethanol free gas, my mileage has increased, the 3.7 doesn't rev as high while shifting during normal driving as it did with ethanol gas and it has more power. Just goes to prove how lousy ethanol is in gasoline and the less energy it has. I will stay wtih the ethanol free gas until it gets really expensive. Furthermore, I figured out the cost of ethanol mpg vs ethanol free mpg: the ethanol free gas does not cost more over a tank full but will save me about $2.00 over the same amount for gas with ethanol. Not a big savings, but a savings just the same with greater range, more power and smoother shifting.

 

Hi Shepherd8,

Let us know if you decide to get your dealership involved. If you'd rather not make a special trip, you can always mention this the next time you're in for a maintenance appointment. I'll be here if you need help after receiving a diagnosis.

Crystal

 

I still have the factory warranty on mine and took mine to the dealer and the problem was not really solved? Any suggestions.. I think it's obvious that there's quite a few 3.7s that have the same problem from the research I've done I just wish I could find an answer.

 

Crystal I'm not sure if you read the original post on this thread but I'd love to have some help after my trip to ford service

 

My experience and from their responses to direct questions asked of them as to their authority to resolve problems discussed on these boards, has been the Ford reps that monitor this and other Ford boards have absolutely no power to do anything. They are a Ford PR unit only. They only make it seem Ford is concerned about problems. They may pass something on to their bosses, but they have absolutely no authority or influence.

The only way I was able to get any sort of attention from a dealer was to give them a scathing evaluation in response to a Ford corporate customer satisfaction survey after a service appointment. Bad evaluations get Ford's attention and they get after dealers, whose whole "rewards" system ($$$$$$) from Ford depends on good customer evaluations, not if a problem was resolved to the customer's satisfaction.

However, be advised of another effect poor service reviews have; namely on the paycheck of the low level powerless employees (i.e., service writers) that have no authority to "fix" a customer's problem. It seems the service writer gets dinged in their pay for a bad review even though the reason for the complaint was not the lack of effort on the service writer's part to solve a problem.

It seems the service manager/technician/dealer owner or General Manager aren't held responsible for poor customer satisfaction, just the first person to deal with the customer, the service writer.

This is not speculation on my part. It is directly from several conversations with service writers at several Ford dealerships. In fact, some service writers who I have known over the years have had to quit their jobs because they had their pay checks so adversly affected by other bad people in a dealership that they could not make a living.

As for my experiences, service writers have treated me with respect and concern for my problems even though service managers are arrogant jerks and some techs are either too lazy or incompetent to resolve an issue.

I don't take my frustrations for poor customer service out on the writer, but will let Ford corporate know directly, without the board's FORD PR people and let the owner know when they call me after they get the bad reviews from Ford. One has to follow the $$$ to know where the most influence is located and where to apply pressure.

 

At about 40k my 5.0L developed a misfire which Ford at all levels from the dealer to corporate refused to cover under warranty stating that spark plugs and coils are "wear items." Ended up replacing them myself for literally HUNDREDS of dollars cheaper- plus this was one of the easiest engines to do plugs on I've ever had.

Not sure if the 3.7's had the same issues with over-gapped spark plugs. I know when I have my '12 3.7L Mustang that it ran like a champ until we seperated at 20k.

 

Hi ldwzlaw,

Do you still have the aftermarket intake on your truck? You may also want to consider getting a second opinion from a different Ford Dealership. If you need assistance finding some options, just enter your ZIP code here: Ford Dealers | Locate a Ford Dealer Near You | Ford.com Let me know if you decide to have a different dealer check it out; I'll be here if you need my help.


Hi Shepherd8,

I'm a member of Ford's Social Media team, and as such I can't offer any diagnostic advice, but I can escalate concerns to regional customer service managers (CSMs) as needed. CSMs work with dealerships directly to resolve concerns and open up additional resources when appropriate. So, while I cannot physically repair vehicles, I'm always happy to research any options available to me to assist.

Crystal

 

[QUOTE=FordService;15363873]Hi ldwzlaw,

Do you still have the aftermarket intake on your truck? You may also want to consider getting a second opinion from a different Ford Dealership. If you need assistance finding some options, just enter your ZIP code here: Ford Dealers | Locate a Ford Dealer Near You | Ford.com Let me know if you decide to have a different dealer check it out; I'll be here if you need my help.




The after market intake is still on my truck and was on it when I purchased it as a certified pre owned.. I would love to put a stock air intake on the truck to see if it really is causing my problem but they aren't exactly easy to get ahold of. Purchasing a certified pre owned truck I would imagine the intake should fall on ford because afterall the truck was certified with the intake.