Lol

Considering the slop my old box had...a 25-1 would have been a quicker ratio yet!

My new box takes more "arm strength" to turn than the old box. Wether that is because of a ratio difference, tighter tolerance, or lack of slop I'm not sure. It is responsive though.


CARRY ON.....

 

I just posted over in the Steering gears for dummies thread about this but thought this was an appropriate place to make you aware of another issue with Redhead:

Here is a copy of an email confirming they made a mistake:
"Alright, Robert. We made a mistake here and sent the wrong gearbox. We will get the correct gearbox sent out to you today. Is the 2-3 days shipping okay or do you need it faster? And would we send it to the same address?"

Then I sent them back this email:
"How about I put both of the units I have here (mine and yours) in the same box going back to you and you cover the shipping? If so, I will wrap them up and take them to UPS to be boxed up to come back to you. If I can’t get that done today, I will ship them out next Monday."

This was his reply:
"Yeah, that's fine. Make sure that if you send them in the same box that you make sure to reinforce the cardboard so you don't have any issues with the boxes not making it back to us.
We will get this gearbox sent today.
Sorry about the mistake."

After receiving $20 from them, I sent another email:
"I just received a receipt for $20. Shipping was $98. I asked you very specifically: “How about I put both of the units I have here (mine and yours) in the same box going back to you and you cover the shipping? If so, I will wrap them up and take them to UPS to be boxed up to come back to you.”

Then, you answered: “Yeah, that's fine. Make sure that if you send them in the same box that you make sure to reinforce the cardboard so you don't have any issues with the boxes not making it back to us.”

I included the receipt in the box back to you. This was the cheapest option I had to get them both in the same box as they are very heavy. I’m not sure why I was only refunded $20 but I would appreciate the rest of what we agreed to."

Then today, I get this:
"$20 is more than what it costs for the way we ship with the Large Flat Rate box. I'm sure that I told you we would only cover the return shipping for the red-head return and not the original core."

I replied:
"Will you be refunding me the rest of the shipping costs? I quoted exactly what you told me in the previous email. I told you I would put them together in a box at UPS and ship them back and ask you to cover the shipping since you guys made a mistake and sent me the wrong one to begin with. You said, “Yeah, that’s fine.” Now that you have both boxes back, you are changing our agreement. That is not ok. Please refund the rest of shipping costs back to me like you agreed to in the first place. The whole reason I bought from you in the first place was your reputation for having good customer service. I feel like I am being mistreated here and now you have financially injured me by refusing to pay for shipping costs that you originally agreed to."

I don't understand. No matter how you cut it, they made a mistake and I paid for it...twice. This is not good customer service. Harvey made an agreement but is refusing to honor it. I wish I would have bought elsewhere.

 

Don't worry Andy, Brent will be along soon. He may have a repair for this instead of changing it out

 

I'm not sure I can support your argument on shipping there. If you could have just slapped a return label on their box and sent it for $20, then $98 for two makes absolutely no sense at all.
I'll give you that he probably responded more hastily than he should have. You saying you were going to have UPS box it would've set off massive alarm bells for me after dealing with similar things selling on eBay. Even so, I just can't find him responsible for you making a decision that more than doubles the shipping cost.
Sorry man. What should've happened is he should've just sent you a return label for the mistake and that was it. Hopefully he'll learn a lesson from this also.

 

Only issues I see are:
1. They sent you the wrong box.
2. You paid a crazy shipping fee, before checking with the seller.

I see no purpose as to why you packaged them together? Did you box or did you pay for some one to box it up for you?

-Art

 

So, you think it's ok for a business to break their contract with you? If you tell someone that you are going to do something, then you should do it. If I decide to contact a lawyer about his breach of contract, he'll end up paying more than the shipping costs...

Either way, I was just trying to give someone an alternate opinion. Everyone always raves about Redhead gear boxes. The box I eventually got has been fine, but having to deal with the customer service side leaves something to be desired. Do we just want rave reviews of products and companies or do you want to hear the bad stuff too? You decide how to process my situation but to blame me for sending his stuff back to him via UPS doesn't seem fair. The units were safe and arrived with care. The USPS box that I got from them look like it had been dragged behind the truck. Honestly, I'm shocked anyone that has received a box from them didn't say to themselves...should something this heavy be wrapped in such a flemsy box? If you go back and read his reply, he was worried about me "reinforcing" the box to ensure nothing happened to his returns. He got them back safe and secure and I made sure of that...now he needs to pay me for my time and troubles. It's not like I'm asking for more than what I paid.

 

The UPS store I went to calculated that putting them in a box together was the cheapest route...they made the box. I walked in the store with the units wrapped up in the USPS boxes I got them in and asked the guy at the counter what was the cheapest way to get these back to Redhead... $98 was it. If Redhead doesn't like that this was my decision, then don't leave it in my hands to return your wrong items.

 

You clearly said what you planned on doing and he agreed. He should honor it. He has to know he is shipping stuff cheaper than you or I, especially when it comes to UPS.

You mentioned the new box has been fine, is the issue or credit or decision not been resolved yet?
How long has it been to date?

 

I sent him an email today asking for the rest of the shipping. I'll continue to send requests until I'm tired of haggling over $78 or until I get a wild hair and start calling laywers... For me, it's a matter of principal. He agreed with me about shipping both boxes together via UPS. Then he reneged. That's not ok with me and the point of my posts. You are dealing with a company that has a good product but reneges on deals... If you're ok with that, buy Redhead. If you can't stand businesses that go back on their word...you may want to consider a different box.

 

I don't know he has been pretty quiet as of late

 

Totally agree with you man. I've read enough; I wouldn't do business with them. The fact that you restated their own email back and they still refused to honor it is completely unacceptable. I'm sorry for you and I hope you get the $78 you are owed.

 

Honestly, the fair deal here would be an even split on the shipping cost. The return of the core was something you were supposed to cover yourself.

So, I hope they can agree to an even split.

 

Sounds reasonable. What does not sound reasonable to me is him completely ignoring that he agreed to everything rch said he would do.

 

It is just hard for me to justify the cost of a redhead, when I could replace a box store box twice for the cost of a redhead. Especially when it seems the experience of both seem to be "ok".

 

I've had situations selling on eBay where someone has sent something back to me at over 3x what I paid to send it to them and expected me to pay them back. On the one hand, I want to do the right thing. On the other hand, the guy on the other end just made that much more difficult. Frankly, the UPS store is the most expensive place to ever send anything. That's why I said in my original post earlier that if I had heard you were going to let the UPS store pack it I would've said "No chance I'm paying for that!".
The guy has shipping accounts, he should've sent you a return postage paid package label. This would be a non-discussion. Even I've learned that from 50 or so ebay sales.

BTW, I am in the same situation as Snow. So far, there hasn't been any real info on non-redhead steering boxes. I have been struggling to make a decision.