body control module gone bad?
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Joined: Jan 2016
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You're welcome, Lumberbum. I'll escalate this to your regional customer service manager so they can assist. Since you're a new member, you may not have access to PMs yet. If that's the case, send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and preferred servicing dealership. Since this email address isn't monitored, be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and look for your message.
Crystal
Crystal
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Joined: Mar 2016
Posts: 13
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Body Control Module gone bad?
I have a 2014 Lariat, ecoboost. I'm being told by the dealer it's a bad Body Control Module, and it will be over three weeks to get the part in, because it's on "National Backorder"...The dealer has already replaced the battery, and has now had the truck a week troubleshooting the issue (battery goes dead overnight or after sitting parked for over 8 - 10 hours). It sounds to me like they are Easter egging the problem, unless there is a MAJOR issue with these modules that Ford can't keep up with demand. Anyone else seeing this?
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
I have a 2014 Lariat, ecoboost. I'm being told by the dealer it's a bad Body Control Module, and it will be over three weeks to get the part in, because it's on "National Backorder"...The dealer has already replaced the battery, and has now had the truck a week troubleshooting the issue (battery goes dead overnight or after sitting parked for over 8 - 10 hours). It sounds to me like they are Easter egging the problem, unless there is a MAJOR issue with these modules that Ford can't keep up with demand. Anyone else seeing this?
Crystal
New User
Joined: Mar 2016
Posts: 5
Likes: 0
I have a 2014 Lariat, ecoboost. I'm being told by the dealer it's a bad Body Control Module, and it will be over three weeks to get the part in, because it's on "National Backorder"...The dealer has already replaced the battery, and has now had the truck a week troubleshooting the issue (battery goes dead overnight or after sitting parked for over 8 - 10 hours). It sounds to me like they are Easter egging the problem, unless there is a MAJOR issue with these modules that Ford can't keep up with demand. Anyone else seeing this?
On Monday it will be 5 weeks since I brought my f150 in for what was diagnosed as bad body control module. The dealership has been accommodating but I am really disappointed in fords for not having parts available. Probably going with different brand next time unfortunately been a loyal ford family.
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
On Monday it will be 5 weeks since I brought my f150 in for what was diagnosed as bad body control module. The dealership has been accommodating but I am really disappointed in fords for not having parts available. Probably going with different brand next time unfortunately been a loyal ford family.
Thanks for responding, ndlytal. Let's have your regional customer service manager look into this. Since you're new to the site, you may not have access to PMs yet. If that's the case, send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. This email address is not monitored, so be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and hunt down your message. If you prefer, you can contact our Customer Relationship Center at 1-800-392-3673; they have the same ability to assist that I do.
Crystal
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Joined: Mar 2016
Posts: 5
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Welcome to the site, Senkosiggy7. What's your truck's model year/mileage? I'm here to do what I can to assist.
Thanks for responding, ndlytal. Let's have your regional customer service manager look into this. Since you're new to the site, you may not have access to PMs yet. If that's the case, send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. This email address is not monitored, so be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and hunt down your message. If you prefer, you can contact our Customer Relationship Center at 1-800-392-3673; they have the same ability to assist that I do.
Crystal
Thanks for responding, ndlytal. Let's have your regional customer service manager look into this. Since you're new to the site, you may not have access to PMs yet. If that's the case, send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. This email address is not monitored, so be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and hunt down your message. If you prefer, you can contact our Customer Relationship Center at 1-800-392-3673; they have the same ability to assist that I do.
Crystal
2011 f150 fx4 has 51000 miles
I have the ford extended warranty I purchased when I bought the truck new for 6 years/60,000 miles.
Sent email earlier with vin no. and more info.
New User
Joined: Mar 2016
Posts: 5
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Welcome to the site, Senkosiggy7. What's your truck's model year/mileage? I'm here to do what I can to assist.
Thanks for responding, ndlytal. Let's have your regional customer service manager look into this. Since you're new to the site, you may not have access to PMs yet. If that's the case, send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. This email address is not monitored, so be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and hunt down your message. If you prefer, you can contact our Customer Relationship Center at 1-800-392-3673; they have the same ability to assist that I do.
Crystal
Thanks for responding, ndlytal. Let's have your regional customer service manager look into this. Since you're new to the site, you may not have access to PMs yet. If that's the case, send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. This email address is not monitored, so be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and hunt down your message. If you prefer, you can contact our Customer Relationship Center at 1-800-392-3673; they have the same ability to assist that I do.
Crystal
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New User
Joined: Mar 2016
Posts: 13
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Email sent today
I sent the email just now with the requested information. Thank you
Welcome to the site, Senkosiggy7. What's your truck's model year/mileage? I'm here to do what I can to assist.
Thanks for responding, ndlytal. Let's have your regional customer service manager look into this. Since you're new to the site, you may not have access to PMs yet. If that's the case, send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. This email address is not monitored, so be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and hunt down your message. If you prefer, you can contact our Customer Relationship Center at 1-800-392-3673; they have the same ability to assist that I do.
Crystal
Thanks for responding, ndlytal. Let's have your regional customer service manager look into this. Since you're new to the site, you may not have access to PMs yet. If that's the case, send an email to custserv@ford.com with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. This email address is not monitored, so be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and hunt down your message. If you prefer, you can contact our Customer Relationship Center at 1-800-392-3673; they have the same ability to assist that I do.
Crystal
New User
Joined: Mar 2016
Posts: 5
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I emailed a week ago to "crystal" and haven't herd a thing. Trucks been in the shop for almost 6 weeks this is very disappointing. I can't pull my trailer or go to our Cabin to work. No one at the dealership or ford's seems to care or have any idea when my part will be in.
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
I emailed a week ago to "crystal" and haven't herd a thing. Trucks been in the shop for almost 6 weeks this is very disappointing. I can't pull my trailer or go to our Cabin to work. No one at the dealership or ford's seems to care or have any idea when my part will be in.
I promise that I'm not a bot.
I was out sick for a few days, but I hope to catch up on messages today and tomorrow. If you need immediate help, I strongly recommend contacting our Customer Relationship Center at 1-800-392-3673. Crystal