Calling AE users. Having a hard time connecting.
Hotshot
Joined: Jan 2011
Posts: 18,849
Likes: 179
From: Puget Sound
Sorry... I was otherwise indisposed (I'll do a thread on it).
The security dongle was done away with (be grateful for that one). The release date of the announcement for Win 8 was 11/21, and you have a version from 11/13. Update your version (free) and you should be good to go.
You're almost there.
The security dongle was done away with (be grateful for that one). The release date of the announcement for Win 8 was 11/21, and you have a version from 11/13. Update your version (free) and you should be good to go.
You're almost there.
Logistics Pro
Joined: Apr 2010
Posts: 4,446
Likes: 25
From: Panama City, FL
Sorry... I was otherwise indisposed (I'll do a thread on it).
The security dongle was done away with (be grateful for that one). The release date of the announcement for Win 8 was 11/21, and you have a version from 11/13. Update your version (free) and you should be good to go.
You're almost there.
The security dongle was done away with (be grateful for that one). The release date of the announcement for Win 8 was 11/21, and you have a version from 11/13. Update your version (free) and you should be good to go.
You're almost there.
Lead Driver
Joined: Jun 2013
Posts: 5,647
Likes: 891
From: north of Minneapolis, MN
Good support I have found.
Lead Driver
Joined: Jun 2013
Posts: 5,647
Likes: 891
From: north of Minneapolis, MN
That connector is fine with the current software. What will make a difference is if you are working on 2004+ vehicles. You will get data and codes but will have no systems tests or bi directional controls without upgrading to the new connector.
The upgrade is $150 plus shipping and the return of your connector.
Call 480-827-8665 to make payment and arrange the RMA and exchange if you want to do this.
You will need to look through this document to decide: http://www.autoenginuity.com/dloads/release_notes.txt
The upgrade is $150 plus shipping and the return of your connector.
Call 480-827-8665 to make payment and arrange the RMA and exchange if you want to do this.
You will need to look through this document to decide: http://www.autoenginuity.com/dloads/release_notes.txt
Posting Guru
Joined: Oct 2012
Posts: 1,910
Likes: 2
From: Hat Creek Ca
Thanks for this thread, I have been wondering about my version for some time. I bought mine less than 2 years ago but the disc is PC version 9.11* 3-15-2011 and I have no "dongle", just the connector for the OBD port. Was I sold an outdated version
from the get-go? I am not much of a computer person so I don't know if got short changed or not. Can a simple update be had as mentioned above?
Mike
from the get-go? I am not much of a computer person so I don't know if got short changed or not. Can a simple update be had as mentioned above?
Mike
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Hotshot
Joined: Jan 2011
Posts: 18,849
Likes: 179
From: Puget Sound
i ain't rite
Joined: Mar 2005
Posts: 65,511
Likes: 5,565
From: Marlboro Mental Hospital.
ok. but the older version i had did not have the security dingler and worked fine with OBDII units. i used to for 3 years on my 02 diesel, and also on the 2010 F550 diesel with no problems. the new version with the dingler is the one that has problems working.
Hotshot
Joined: Jan 2011
Posts: 18,849
Likes: 179
From: Puget Sound
For those who want to know what's happening with this, Windows 8.1 will not work with the AE hardware... it is not a software problem per se. There is no "cure" as of yet, so the only way to avoid this is to not update from 8.0 to 8.1... good luck with that.
We had to abandon the new laptop and we are streamlining his older computer to play nice with Windows 7 and AE. After all... this will be a troubleshooting tool, and fancy features do little more than get in the way. My AE "carputer" is a netbook with a lowly Atom processor, and AE performs no differently than it does on my i7 mega-laptop.
We had to abandon the new laptop and we are streamlining his older computer to play nice with Windows 7 and AE. After all... this will be a troubleshooting tool, and fancy features do little more than get in the way. My AE "carputer" is a netbook with a lowly Atom processor, and AE performs no differently than it does on my i7 mega-laptop.
Thread Starter
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Lead Driver
Joined: Mar 2004
Posts: 5,372
Likes: 108
From: Northern Indiana
Again a big thank you again to Tugly for his help today. He spent at least 2 hrs on the phone with me today getting my old fossil laptop to get going and to connect to the truck. He is so knowledgeable with this stuff he was doing most by memory. My laptop will now be my dedicated truck computer. And he walked me through doing a buzz test and other info. I can't say thank you enough.
Gotta love the brotherhood on FTE!!!!!!!!
Gotta love the brotherhood on FTE!!!!!!!!
Hotshot
Joined: Jan 2011
Posts: 18,849
Likes: 179
From: Puget Sound
Firefighter 1406 did a great job of getting the "carputer" going, and he has already spotted a couple of easily-resolved issues that will help the economy and performance. His will be a great example of how much AE can help 7.3L Powerstroke owners... he'll get his money back in fuel savings alone.
Laughing Gas
Joined: Jul 2008
Posts: 772
Likes: 27
From: Brighton CO.
I guess I'm confused?
Rich, are you saying that I should be able to run an update for Windows 8 and it will then work? Because when I talked to tech support the gentleman I talked to said the up-date wouldn't be out for another couple of weeks? My AE is only about four or five months old.
Rich, are you saying that I should be able to run an update for Windows 8 and it will then work? Because when I talked to tech support the gentleman I talked to said the up-date wouldn't be out for another couple of weeks? My AE is only about four or five months old.