Ford service question!?????
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Ford service question!?????
Ok I replaced my oil cooler in February of last year. February of this year I took it to ford to have them warranty the oil cool due to my oil temps getting to high. They stood behind the part( oil cooler) and I just paid for labor. Labor was 1300$!!! I picked the truck up a few day latter and the truck ran great . Ect 192 and eot 195-197.
I only drive the truck on the weekends to tow the boat and to go to the mountains to go hunting. The past month I have noticed my oil temps have been getting hotter. So I took it back to ford. I have only put 3600 miles on this oil cooler!!! They are saying that the warranty is 12 month 12k from the original purchase! When the installed the new cooler this February it was the end of my 12 month, but now that this oil cooler fail should I have to pay for a new one??? Or should they warranty another one??
I spoke to ford today and the said they have been flushing the system for about an hour and are getting a ton of casting sand out of the block!! My question to them is why didn't they get it out the first time in February ? It sounds to me that the labor failed not the oil cooler!! What do you guys think? Should I have to pay for another oil cooler?? I know my labor will be warranties but will the cooler be?? Thanks for any input!!
I only drive the truck on the weekends to tow the boat and to go to the mountains to go hunting. The past month I have noticed my oil temps have been getting hotter. So I took it back to ford. I have only put 3600 miles on this oil cooler!!! They are saying that the warranty is 12 month 12k from the original purchase! When the installed the new cooler this February it was the end of my 12 month, but now that this oil cooler fail should I have to pay for a new one??? Or should they warranty another one??
I spoke to ford today and the said they have been flushing the system for about an hour and are getting a ton of casting sand out of the block!! My question to them is why didn't they get it out the first time in February ? It sounds to me that the labor failed not the oil cooler!! What do you guys think? Should I have to pay for another oil cooler?? I know my labor will be warranties but will the cooler be?? Thanks for any input!!
Hotshot
Joined: Apr 2010
Posts: 19,055
Likes: 235
From: Saratoga Springs,UT
See this BullSh^t far to often
You buy the cooler let them eat Labor
With only 3600 miles it Probably would have Flushed Clear This Might be what there trying??
But that's 12/12 warrenty is Normal ITS whatever Happens First
I ate an Alternator same way Cost 500.00
But its the Line drawn in the Sand
I would Focus making shure its done riiht
You buy the cooler let them eat Labor
With only 3600 miles it Probably would have Flushed Clear This Might be what there trying??
But that's 12/12 warrenty is Normal ITS whatever Happens First
I ate an Alternator same way Cost 500.00
But its the Line drawn in the Sand
I would Focus making shure its done riiht
Hotshot
Joined: Apr 2010
Posts: 19,055
Likes: 235
From: Saratoga Springs,UT
I did and No one mentioned to flush
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When I installed the oil cooler I flushed the crap out of it. When I took it to ford they " flushed" it to, we'll I paid for them to flush it and the vc9 lol. I'm thinking if they really flushed the system like they should have they wouldn't be working on my truck right now. That's why I'm thinking they should still stand behind the oil cooler!! Like I said before I think there service fail not the cooler!! Lol
Hotshot
Joined: Apr 2010
Posts: 19,055
Likes: 235
From: Saratoga Springs,UT
I agree there service failed
Print the TSB and Hand it too them!!
Are they pullen the thermostat to flush??
is this oil cooler #4?? for your truck?
Print the TSB and Hand it too them!!
Are they pullen the thermostat to flush??
is this oil cooler #4?? for your truck?
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Hotshot
Joined: Jul 2005
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From: Middle Tn.
It has been noted in past posts the casting sand can be a long term leaching problem thus the recommendations for a coolant filter. Some trucks need one and some seem not too. What ever the outcome my advice is a coolant filter. Solved my casting sand problem.
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Funny u ask that question cuz I asked them the same question . I had him explain to me how they are flushing it and he told me the pull the t-stat block drain plugs and the petcock for the rad. Plus flushing with vc9! So it sounds like they are doing it right " this time " I REALLY don't think they did this the last time. Not if they are getting that mush crap out of it.
This will be the 3rd cooler that I will have had put in and I have had the truck for 3years!! Lol
This will be the 3rd cooler that I will have had put in and I have had the truck for 3years!! Lol
Fleet Owner
Joined: Apr 2012
Posts: 27,307
Likes: 549
From: Spanaway
TBS (technical service bulletins) - Ford-Trucks
There is a tool for looking them up I don't have the right link
the one you need but here is the listing
FORD TSB's (technical service bulletins)
Sean
NOTE: Mustang 309 is faster than my typing I see.
There is a tool for looking them up I don't have the right link
the one you need but here is the listing
FORD TSB's (technical service bulletins)
Sean
NOTE: Mustang 309 is faster than my typing I see.
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Oh got you!! Thanks!!! I'm really hopping they stand behind this or I will be pissed! It kinda sounds like they are going to cuz they started the flush proses before even talking to me! I also asked if they were going to try and flush the oil cooler and he said no that they will put a new one in. So I don't know if that means on my dime or theirs ?
Hotshot
Joined: Apr 2010
Posts: 19,055
Likes: 235
From: Saratoga Springs,UT
Since they have a Record of flushing before then we lost a little ground to stand on for a Free fix per TSB
they say they did it
right or wrong method don't matter at this point a record of flushing it last time covers there A$$
they say they did it
right or wrong method don't matter at this point a record of flushing it last time covers there A$$
Fleet Owner
Joined: Apr 2012
Posts: 27,307
Likes: 549
From: Spanaway
Here is something that BEnny posted some time ago and it's still good
10-16-2011, 10:08 AM
https://www.ford-trucks.com/forums/1...n-diesels.html
I still can't find the TBS search tool that I thought I knew of.
Sean
10-16-2011, 10:08 AM
https://www.ford-trucks.com/forums/1...n-diesels.html
Delta=diffrence to me anyway
Determining cooling system health
Following the recommended coolant maintenance procedure as outlined in your owners’
manual may not be sufficient to maintain cooling system health. It is important to follow
Ford’s TSB recommendations for coolant maintenance. There has been a TSB issued for
this (TSB: 09-8-5). Details of this TSB can be found in the references section of this
document.
Ford issued a TSB 09-8-3 which deals with coolant loss. The purpose of this TSB is to
address coolant loss both external and internal (EGR coolers / head gaskets). Step 5 of
this TSB is to road test for restricted oil cooler. This step reads as follows:
manual may not be sufficient to maintain cooling system health. It is important to follow
Ford’s TSB recommendations for coolant maintenance. There has been a TSB issued for
this (TSB: 09-8-5). Details of this TSB can be found in the references section of this
document.
Ford issued a TSB 09-8-3 which deals with coolant loss. The purpose of this TSB is to
address coolant loss both external and internal (EGR coolers / head gaskets). Step 5 of
this TSB is to road test for restricted oil cooler. This step reads as follows:
5. Road Test For Restricted Oil Cooler – Setup and Observations:
a. Install integrated diagnostic system (IDS) select engine coolant
temperature (ECT) and engine oil temperature (EOT) PID’s on IDS
Datalogger
b. Carefully drive the vehicle at wide open throttle (WOT) / high load to
achieve maximum boost.
a. Install integrated diagnostic system (IDS) select engine coolant
temperature (ECT) and engine oil temperature (EOT) PID’s on IDS
Datalogger
b. Carefully drive the vehicle at wide open throttle (WOT) / high load to
achieve maximum boost.
NOTE
FOR ACCURATE TEST RESULTS, ECT TEMPERATURE MUST BE GREATER
THAN 190° F (88 °C) WHEN MEASURING THE ECT AND EOT MAXIMUM
TEMPERATURE DIFFERENTIAL
THAN 190° F (88 °C) WHEN MEASURING THE ECT AND EOT MAXIMUM
TEMPERATURE DIFFERENTIAL
NOTE
PERFORMING THIS TEST STEP OUT OF SEQUENCE CAN RESULT IN
INACCRUATE TEST RESULTS. THIS CAN BE CAUSED BY A LEAKING EGR
COOLER ALLOWING (HOT) COMBUSTION GASES TO ENTER THE ENGINE
COOLANT AND ARTIFICALLY RAISING THE ECT READINGS.
c. Observe ECT and EOT PID’s on IDS Datalogger. EOT maximum
temperature differential might occur at throttle tip-out.
(1) If EOT is within 15° F (8.4° C) degrees of the ect, go to Step 7.
(2) If EOT exceeds ECT by 15° F (8.4° C) or more at any time
during the test, go to Step 6
INACCRUATE TEST RESULTS. THIS CAN BE CAUSED BY A LEAKING EGR
COOLER ALLOWING (HOT) COMBUSTION GASES TO ENTER THE ENGINE
COOLANT AND ARTIFICALLY RAISING THE ECT READINGS.
c. Observe ECT and EOT PID’s on IDS Datalogger. EOT maximum
temperature differential might occur at throttle tip-out.
(1) If EOT is within 15° F (8.4° C) degrees of the ect, go to Step 7.
(2) If EOT exceeds ECT by 15° F (8.4° C) or more at any time
during the test, go to Step 6
Step 6
is to replace the oil cooler
Step 7
is to test head gaskets.
Without any additional TSB’s specifically for clogging oil coolers, the above statement
has been adopted by the community as the benchmark to determine a clogged or clogging
oil cooler. For the lack of a more in depth test process we will assume that a delta of less
than 15° Fahrenheit your oil cooler is operating within specifications. If it is above 15°
Fahrenheit oil cooler maintenance is required, which may include replacement of the oilhas been adopted by the community as the benchmark to determine a clogged or clogging
oil cooler. For the lack of a more in depth test process we will assume that a delta of less
than 15° Fahrenheit your oil cooler is operating within specifications. If it is above 15°
Sean