vendor response
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Joined: May 2006
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From: Cameron, Ok
vendor response
Well, I must offer a public apology to BTS. After a week, I got a response to my inquiry about sloppy transmission shifting after installing my new tuner. I've felt I was a little premature to be critical and kinda' guilty about violating the old principle of "if ya' can't say somethin' good, say nothing"...but I was impatient and worried about my tranny failing. I'm still minimizing my driving of the truck until I get a valve body installed [it should be here Friday]. But, they did respond, appropriately...if a little slowly. So, I hope I didn't spoil anyones relationship with BTS as the vendor of their choice and I apologize for being critical of them.
Post Fiend
Joined: May 2009
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From: Pea Ridge, AR
Good to hear. Curious though was this all communicated through Email? I personally have had good luck with calls, but I understand the shop is constantly busy, at any one time I have been to there shop, and usually there are around a dozen superduty's and stacks of trannys to build. Not to mention the occasional lighting or mustang.
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Joined: May 2006
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From: Cameron, Ok
Yes, their websight indicated that email was the preferred and most reliable method of contacting them...that due to work load phone calls were often ineffective or words to that effect. Anyway, closed case from my perspective.
Post Fiend
Joined: May 2009
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From: Pea Ridge, AR
BTS(Brian's Truck Shop) right not PHP(Power Hungry Performance or BDP(Bean's Diesel Performance) Which both of those websites say something about call volume?
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Joined: May 2006
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From: Cameron, Ok
I get the "B" letters confused so easily...it is BDP tuner. So, my apology goes to them...not Brians Truck Stop...although I probably owe the world an apology for stealing air from some poor needy person...
Fleet Mechanic
Joined: Apr 2011
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From: Marseilles IL
I think I am more confused! So your tuner is Beans diesel performance "BDP". Or is it Brian's truck shop"BTS"? Sorry I'm so confused! LOL
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From: Cameron, Ok
I know...but, my tuner is a Beans Diesel Performance chip and rotary switch with a custom etched 123456...nothing but the best! lol
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From: Palm Bay, Florida
Guys, IS there any chance thet Brian's shop is overworked and might just be plain tired of building transmissions EVER? seems that LOTS of folks are trailering their trucks to him and hearing that his lot is full of S/Ds and an occasional Mustang.........
DON'T think it would be intentional but everyone gets burned out from time to time...
DON'T think it would be intentional but everyone gets burned out from time to time...
Hook it, I'll pull it.
Joined: May 2007
Posts: 15,037
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From: Grand Lake, La.
Guys, IS there any chance thet Brian's shop is overworked and might just be plain tired of building transmissions EVER? seems that LOTS of folks are trailering their trucks to him and hearing that his lot is full of S/Ds and an occasional Mustang.........
DON'T think it would be intentional but everyone gets burned out from time to time...
DON'T think it would be intentional but everyone gets burned out from time to time...
He has a Dyno in the floor of his shop to do performance work.
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RubberDuck
1994.5 - 1997 7.3L Power Stroke Diesel
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Apr 9, 2009 10:31 PM