Excursion Towing

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Apr 24, 2012 | 07:19 PM

#16

Toreador_Diesel

FTE Leadership Emeritus

Joined: Sep 2003

Posts: 12,246

Likes: 761

From: Houston, Texas

Quote:

Originally Posted by tdappleman

Part of the problem with the recall was not just with the E vs. D rating - it did make it easier to explain to the average consumer. Firestone was having fairly significant issues at the time across the board on their tires - still suck in my opinion. The problem was really at trying to get a good ride in a heavy duty truck by lowering the air pressure. Even the revised E rated tires were recommended to be at a 45 psi front and 55 psi rear which is just not enough for these trucks. You do not get the full capacity of the tire until you are AT the max psi rating.

A word of warning based on the above....

Whenever you have your tires rotated and balanced, MAKE SURE you request them to be fully inflated otherwise they will foolishly go by whats on the door.

Back a few years ago, I bought some Michelin LTX M/S tires and had one of the guys in the service bay argue with me that since I don't tow, I don't need load range "E" tires. He went on to argue that he will only inflate MY tires to what it says on the door and NOT the max tire psi like I requested. It actually got heated to where fists almost started flying, but then the manager stepped in, got my tires inflated, sent the other guy away, and now he doesn't work there anymore.

Apr 24, 2012 | 10:22 PM

#17

raz1990

Thread Starter

New User

Joined: Apr 2011

Posts: 5

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Tires

I went to Pep Boys today and they said they would give me a road hazard warranty on the tires. The guy that sold the tires to us a year ago does not work there anymore. They would give me $87.50 per tire in a credit towards new, Cooper A/T 265/75/R16 Load Range E's. This would bring the price of all new 4 tires to 584 Dollars. I was not satisfied because they screwed up!!! I did not know this at the time we had the tires put on, so they gave me a bunch of crap. I am definitely going to be calling the 1- 800 Number tomorrow and getting a new FREE set of tires! I will not take anything less. Thank you all for looking out for me, I really appreciate all of your help!

[QUOTE=SkySkiJason;11750688]I would not drive my X empty with load range C tires... I'm not generally like this, but I would threaten a law suit and make them 100% refund that tire price - seriously. That is extremely negligent!!! If they give you even one word of crap, call the 800# for 'customer service' on the wall. You will be getting a refund, just be very polite and insist they 'make it right' by giving you that money back - at least toward the right tires. If not satisfied, PLEASE go to BBB, etc and file reports.

Apr 25, 2012 | 08:01 AM

#18

Toreador_Diesel

FTE Leadership Emeritus

Joined: Sep 2003

Posts: 12,246

Likes: 761

From: Houston, Texas

Quote:

Originally Posted by raz1990

Yeah, they'll do anything they can to weasel out of having to GIVE you a set of tires, when it's the right thing to do. If they want to prorate based on tread, that's fine, but they need to eat the cost of the remainder make things right.

Apr 25, 2012 | 08:51 AM

#19

JaySVX

Fleet Mechanic

Joined: Feb 2008

Posts: 1,955

Likes: 6

From: Eastern PA

Quote:

Originally Posted by raz1990

Light those mother's up. That's absurd. You paid for the correct tire. They gave you the incorrect tire. I might let them pro-rate it, say i paid $800 for the set, 10k miles on a 50k tire is 20% used, I'd pay no more than $160 to get the proper tires on.

Apr 25, 2012 | 10:30 AM

#20

X-70STANG-F150

Senior User

Joined: Dec 2004

Posts: 451

Likes: 0

From: sw mich

Not necessarily taking the side of Pep Boys here, but Range E tires do cost considerably more the C's. Pro-rating the old tires seems fair, but it seems like they could do a lot better on the price of the E's - sell them at cost for making the mistake, etc.

Apr 25, 2012 | 11:45 AM

#21

ddivinia

Senior User

Joined: Aug 2009

Posts: 276

Likes: 0

I think they are treating you OK.

Take the credit and upgrade.

D.

Apr 25, 2012 | 09:27 PM

#22

Misky6.0

Lead Driver

Joined: Oct 2010

Posts: 5,420

Likes: 16

From: Ouray, CO

Check your spare! Might need to get a 5th tire.

May 30, 2012 | 02:15 AM

#23

natew

Senior User

Joined: Jul 2009

Posts: 160

Likes: 0

Tires LRD

I would definately take those tires back and have them put the correct tires on the X. Big time law suit if something hapens. Ive worked at Costco in the tire shop for long time and that is what we've always been told. Good luck.