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i wonder if mine not working now becuase they have dongles and i dont have one, i installed the original disc and ford enhanced code. but wont communicate with truck.
already tried all that. they make the most frustrating product ive ever used so far! they emailed me thesame codes that i am using now that the things not working, even tho it says my enhanced ford is activated.
Try wiggling the USB cord on the computer side, if the computer is on the old side and you use the USB a lot they can become finicky. If I don't rest mine just right it won't read the truck. Good luck and hope that helps.
got it working, ae customerservice is really good. i had updated the unit and forgot so they linked me to the new software for compatability and the code i needed. thanks AE
So you were able to get updated to the latest version and still go with no dongle? I have an early version as well (V 7.3) and if it can be upgraded without the need for a dongle that means I only need one USB port which opens the door to a lot of different Windows devices.