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Maybe there is another additive, blended by the fuel makers, that is causing the wear. Let's consider the time span of when and where this additive is use.
This corporation has a personal tie, please don't bash the company or their developments.
The DCFM is there to trap the water. The warning light is to tell the owner it is time to drain the DFCM. The warning light is being used to deny warranty claims. I can not make anyone believe me but the fact is I was challenged multiple times by multiple levels of the Ford customer service people to prove I never had a WIF warning. Supervisor number 2 at FCS actually yelled at me for continually bringing the WIF light into the conversation. He also told me to prove it. The woman who called me from Ford Dearborn also said the proof was up to me. You are right about one thing...if the WIF light comes on and you drain it, there should not be a reason to take it to Ford...but in the real world, the light has come on in some owners trucks, HPFP issues down the road required a visit to the dealership...and the heavy hand of the Ford WIF police stripped the warranty for the repair
.
I answered all your questions. Now answer a couple for me. If the HPFP is designed for US fuel at 520 scar, why are US owners seeing a much larger failure rate, percentage wise, than the Canadian owners? Why is the 460 scar fuel required by Canadian standards and recommended by Bosch doing measurably better regarding HPFP failures?
Regards
Originally Posted by rickatic
There was no sign of rust or water inside the HPFP taken from my pump. Any description other than that one is being provided by someone that has not seen the pump. The service manger at Shepherds mentioned on a tech hotline that one of the exterior components of the pump had a slight discoloration on its external surface where it mounts on the pump. This area of the component sees no fuel flow. The area of the component that does see fuel flow shines like it was chrome...
When you read the parts of the report you did...were you expecting for Ford to admit they were screwing over their customers? Of course, they would admit to fixing a few that fit into the tight little niche they carved out for such repairs to look good to the NHTSA.
To answer your other question, I would not have embarked on this educational adventure if there was the remotest of possibility that I thought I was in any way responsible for the HPFP failure. People that really know me would tell you that I always try to play it straight. I own up to my mistakes, apologize and move on. It is what my dad taught me. He also taught me to fight for what was right...and I will continue to tell the story.
Regards
Not sure if this statement is correct for this thread.............On a recent visit to my local south Florida dealership for service, I asked the service writer if he has heard of any HPFP failures. He said no, then I told him there is alot of talk about HPFP failures and Ford denying warranties citing "water in fuel" contamination, & his immediate response to that is him stating the owner would have to contact the insurance company to get the repair covered. So with that being said......while I may be slow to figure out what I'm sure everyone has already figured out.......it is my belief Ford may very well be using the "Water" scenario as a scapegoat to weasle out of the warranty coverage.
I was not at all happy with the service writer's response, so I left the subject alone after he told me this. Aggravating to say the least.
While I hope my truck does not succomb to this catastrophic failure, it will always be in the back of my mind. 29K on the odometer so far, & PM22A added to every fuel stop. I hope the future life of my truck is long lived & continues down the highway and keeps a smile on my face.
Hmmm....water in fuel....making it all the way to HPFP. Does it not imply that maybe Ford has design defect in their filter for water separation then? Makes me wonder...
Hmmm....water in fuel....making it all the way to HPFP. Does it not imply that maybe Ford has design defect in their filter for water separation then? Makes me wonder...
Hmmm....water in fuel....making it all the way to HPFP. Does it not imply that maybe Ford has design defect in their filter for water separation then? Makes me wonder...
...and away we go...down the road of emulsified water...
Chez it. I would be interested in your thoughts on cause of potential failures, since you work on em. I know you might have to be guarded in your comments. My dealership in ky has had not any fuel/ hpfp issues on their diesels? Knock on wood. I hope it stays this way.
Y
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Chez it. I would be interested in your thoughts on cause of potential failures, since you work on em. I know you might have to be guarded in your comments. My dealership in ky has had not any fuel/ hpfp issues on their diesels? Knock on wood. I hope it stays this way.
Y
Cheezit, I too am very interested in your thoughts as well. As you are at the front line in the trenches working on these PSD 6.7's everyday, I'd like to hear your no B.S. theory and possible remedy for the potential problem with Ford related HPFP issue.
Interesting thought on the question posed by insearchof to his dealer. When asked if he was aware of any HPFP failures he responded no but the dealer was well aware of the need to contact his insurance company to process a claim if water was in the system. Maybe we are asking the wrong question ..... maybe we should be asking about the incidents of WIF or other contaminants found and then compare the results to previous model years. But then I guess someone would point out previous MY didn't have DEF. oh well just a thought.
I guess all those lost sales over one denied warranty claim must not have caught up with them yet!
naaa...$550,000 in lost profits was just a drop in the bucket for Ford...but it does not change the fact that the bailouts have zero to do with the discussion...
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