With non-service like this, why would Ford expect us to buy another Ford in 3 or 4 years from now. I am not going to buy a truck if Ford refuses to service it.

ken

 

Thanks for the advice! Tried to Rep ya, but I need to spread it around first.

 

I got him for both of us Russ.

 

saving filters is really over kill. just have to have proff that you bought them and a log of when they were installed in most cases.

 

Reading all this I would:

Convert air filter back to stock and remove the real reason they are refusing to fix the CEL's.
Stop obsessing over floor mats and tool box's, they are not creating an issue on warranty work.
Go to a different dealer until all CEL issues resolved.
If it means that much to you re-install aftermarket air cleaner after you are sure issues are resolved, and then go back to stock if you have to take it back in.

I guess I just don't understand the desire to modify the intake or exhaust system of a vehicle still under warranty?

 

First of all, the CEL has been fixed by replacing a bad sensor. The air filter did not cause the CEL. The bad sensor did. I had the air filter for 6 months before the CEL came on. So let's not go off half cocked.

The air filter adds a modicum of extra power to attempt to correct a low powercondition. If the engine was adequate enough, I would not want to risk my warranty by making any improvements. Hopefully that explains my desire to upgrade an area severely lacking from the factory. This doesn't mean that YOUR Ford truck is not perfectly adequate for you. Just that mine is inadequate for my uses. Did you read the whole thread?

As far as obsessing over the toolbox and floormats, that is the dealer's obsession, not mine. It's a free country, and if your service manager has an axe to grind, he can blame your problem on anything. It doesn't have to be true. My dealer simply wanted to blame my CEL on the window tint, etc., so he wouldn't have to figure out the real problem. Maybe the dealer is short staffed? He didn't say why a logic chip was missing from his head, so maybe we'll never know.
Sometimes for these people, it's just about exercising power, instead of providing proper service. Just look at the fact that the dealer added a coolant additive for a truck engine from 3 generations ago! Do you really want to blame that on the air filter or window tint? And in the coolant test kit I bought there, they had Xeroxed the colorwheel in black and white, making the chart essentially useless.

Our wheels are very personal to us in America. We like to individualize them. There is nothing wrong with that, but there are risks. I'm sure both the EPA and Ford would like us to leave "their" trucks alone, but for very different reasons.
If you don't exercise your freedom to alter your ride (hopefully tastefully and with general safety in mind) at least once in a while, you may wake up in a world where someone like jaybread, has decided what is best for everybody, and then you are no longer burdened by choosing the color of your truck, or the size/type of the engine, or whatever else is deemed "best" for "all".
For me, I am the one who decides whether to play it safe with the warranty, or tint my glass to keep the leather from cracking! But I respect your opposite view...

 

What constitutes an adequate engine?

 

Wow talk about half cocked! I didn't interpret jaybread's post anywhere near the same as you did. His point was why not spend 30 minutes to return the truck to stock before going to the dealer especially when you have mentioned having problems with the dealer for the same reasons in the past. I'm sorry but one definition of insanity is repeating the same actions over and over again expecting different results.

Yes there is nothing wrong with adding a cold air intake or any of the cosmetic/functional mods that you have listed and 98% of servicing dealers wouldn't bat an eye at them, but obviously your dealer is different so why put yourself through all that? My 6.0 was at 2 different dealers in 2 remotely different states for major warranty service with an aftermarket intake elbow, 4" turbo back exhaust with no muffler/cat, window tint, leveling kit, replacement headlights, etc. and it was serviced both times with no questions about the aftermarket modifications. The only concern anybody ever had was the Quadzilla Commander monitor with pyrometer probe. I was asked to remove it and I gladly spent the 15 minutes to remove it and 30 minutes to reinstall it once I got the truck back.

 

720Deere, yes maybe I took that post from a more selfish perspective, and I agree that if the warranty work I needed was serious, I certainly would consider jumping through a few hoops. But I do not have access to very many dealers here, and the original parts are in storage in a different town, so I don't want excuses from the dealer. I've probably spent $300 in fuel just to make sure all the work is done by Ford, so they don't try and blame another non-Ford shop for the work or other future issues that they may try to link.

Clearly the work is now complete, and none of my improvements/modifications caused the faulty emissions component. Technically, based on current laws, you need more reason to deny coverage than a whim - though it obviously happens.
The fact that they worked on my truck one time before with the aftermarket air filter present and with no codes should have been a clue that it's presence does not guarantee a CEL. I don't think AFE would sell many air filters if the norm was to set a CEL every time.
But the fact that they put in the wrong coolant additive really points the finger in their direction, not mine, and I am worried that any related long-term issue may not be immediately apparent, and someone tries to deflect the blame towards the mudflaps.

Still waiting for Ford's call to tell me if it is dangerous to drive on the coolant additive intended for the 7.3L engine that was mistakenly put in (twice) over the last 6 months. It has been 4 business days since Ford said they'd call within 4 business days, and still no call from them or the dealer that made the mistake (who also promised to call), yet when it came to accessories not purchased through Ford parts department, they were certain these were what was causing the problems. It's this double standard that drives me crazy, not to mention having to take many days off work and drive long miles to find a reliable dealer to fix a simple problem that's morphed into a huge drivability issue. I know the vehicle's computer is simply trying to protect the truck, but it's the people here that aren't reliable.
And I also don't like having to return to the dealership to return the tools to whoever mistakenly left them in the truck on several occasions (and they also forgot to connect up the second battery - cables just dangling away). Distracted by my non-factory window tint? Maybe.

 

........I have been glancing at your posts,,, from bedliners, to speakers to tinted windows,,,Your sarcasm is not appreciated by me. You are sounding like you have a "chip" on your shoulder and the attitude you project is probably a direct result in the way you are being treated,


This is as far as I can read.

Joke thread.



SHane

 

I see way too many people have nothing to do on a Friday night...LOL
Yes, I do tend to get sarcastic when I feel like I'm beating my head against a wall.
And I must admit, I'm ot really looking for anyone's approval. If we stick to the main isues, we don't have to like each other's style. We can still get stuff out of the posts, even funny ones or sarcastic ones.
This is my third Ford dually, and I've had recurring issues with the same few clowns at one dealership over the span of three trucks! That will eventually make you a little sarcastic even if you're usually not (though I tend to be). Like 720deere, my first dealer was pretty laid back, and even sold me a Banks six gun/exhaust that he installed. Times have changed perhaps...
But sarcasm and window tint aside, the facts are still important. I am still very concerned that no one at the top has definitively told me what could happen/what to do, when you put in the wrong coolant additive and drive on it for six months. I think the answer to this last bit is still important to a lot of folks on this forum.
And I can see a possibly innocent mistake like this happening to others because some dealers just aren't aware there is more than one coolant additive available.
At least the new dealer has taken care of the annoying CEL, and the truck runs much better.

 

Seems dealers are crooks these days. If i had a nice shinny new truck i'd spend the 150 and get all the shop manuals and fix it myself.

 

You'll need to purchase IDS, too.
These trucks are complicated and a majority of it is controlled by one or more of many computer modules.

 

Removing the AFE, going back to stock.......Can someone PM photo of stock arrangement.......I think I saved all the parts.

 

got a good chuckle out of that one


Very well said. I have never drove a vehicle stock for more than a week of ownership.