Auto Computer Exchange Good or bad rep?
Thread Starter
|
Tuned
Joined: Jul 2010
Posts: 344
Likes: 8
From: Kennedy, NY 14747
Auto Computer Exchange Good or bad rep?
Hi all,
Just wondering about other peoples luck with these guys.
I bought a new IDM last July. Well it seems to have gone bad. I have the right bank completely out. Checked my valve cover connections, tight & clean. All else seems ok.
So I call and talk to the warrenty guy. I tell him I have receipt from July, etc. Its handwritten so they don't have a record? even with a invoice #. Seems wierd to me, But he wants me to fax or email him a copy. I am home and don't have a scanner or fax handy.
The best they can do for me is to email me a lable so I can box it up and send it to them with a copy of my reciept. They will check it out and mail it back to me.
I have another truck so it won't kill me to be down a few days.
In talking to the guy about the policy and company, he tells me he is new there.(2 mos.) He told me it is a very high turnover company.
I guess it doesn't give me a warm and fuzzy feeling about this company.
Is better option available?
Thanks,
Joe
97 F250 PSD
Just wondering about other peoples luck with these guys.
I bought a new IDM last July. Well it seems to have gone bad. I have the right bank completely out. Checked my valve cover connections, tight & clean. All else seems ok.
So I call and talk to the warrenty guy. I tell him I have receipt from July, etc. Its handwritten so they don't have a record? even with a invoice #. Seems wierd to me, But he wants me to fax or email him a copy. I am home and don't have a scanner or fax handy.
The best they can do for me is to email me a lable so I can box it up and send it to them with a copy of my reciept. They will check it out and mail it back to me.
I have another truck so it won't kill me to be down a few days.
In talking to the guy about the policy and company, he tells me he is new there.(2 mos.) He told me it is a very high turnover company.
I guess it doesn't give me a warm and fuzzy feeling about this company.
Is better option available?
Thanks,
Joe
97 F250 PSD
FOREIGN GURU
Joined: Jul 2006
Posts: 7,655
Likes: 7
From: Celaya, Gto. MX
Hi all,
Just wondering about other peoples luck with these guys.
I bought a new IDM last July. Well it seems to have gone bad. I have the right bank completely out. Checked my valve cover connections, tight & clean. All else seems ok.
So I call and talk to the warrenty guy. I tell him I have receipt from July, etc. Its handwritten so they don't have a record? even with a invoice #. Seems wierd to me, But he wants me to fax or email him a copy. I am home and don't have a scanner or fax handy.
The best they can do for me is to email me a lable so I can box it up and send it to them with a copy of my reciept. They will check it out and mail it back to me.
I have another truck so it won't kill me to be down a few days.
In talking to the guy about the policy and company, he tells me he is new there.(2 mos.) He told me it is a very high turnover company.
I guess it doesn't give me a warm and fuzzy feeling about this company.
Is better option available?
Thanks,
Joe
97 F250 PSD
Just wondering about other peoples luck with these guys.
I bought a new IDM last July. Well it seems to have gone bad. I have the right bank completely out. Checked my valve cover connections, tight & clean. All else seems ok.
So I call and talk to the warrenty guy. I tell him I have receipt from July, etc. Its handwritten so they don't have a record? even with a invoice #. Seems wierd to me, But he wants me to fax or email him a copy. I am home and don't have a scanner or fax handy.
The best they can do for me is to email me a lable so I can box it up and send it to them with a copy of my reciept. They will check it out and mail it back to me.
I have another truck so it won't kill me to be down a few days.
In talking to the guy about the policy and company, he tells me he is new there.(2 mos.) He told me it is a very high turnover company.
I guess it doesn't give me a warm and fuzzy feeling about this company.
Is better option available?
Thanks,
Joe
97 F250 PSD
Post Fiend
Joined: Apr 2004
Posts: 12,835
Likes: 3
From: Silver Lake Dunes, MI
I have bought 4 or 5 different items from them and haven't had any issues. My invoices were computer generated though. I also have not had to use their warranty. I hope it works out for you but I haven't had any issues with IDM's or PCM's I have bought for them for customers vehicles.
Post Fiend
Joined: Mar 2007
Posts: 26,966
Likes: 50
From: Texas
I've heard of a few IDM's being bad when they were shipped but they've always shipped out a replacement at no charge very quickly. So far, all the stuff I've read they've stood behind their warranty.
And in the future if you need to scan a receipt just take a picture of it and email the picture. It works well enough to get by.
And in the future if you need to scan a receipt just take a picture of it and email the picture. It works well enough to get by.
Thread Starter
|
Tuned
Joined: Jul 2010
Posts: 344
Likes: 8
From: Kennedy, NY 14747
I've heard of a few IDM's being bad when they were shipped but they've always shipped out a replacement at no charge very quickly. So far, all the stuff I've read they've stood behind their warranty.
And in the future if you need to scan a receipt just take a picture of it and email the picture. It works well enough to get by.
And in the future if you need to scan a receipt just take a picture of it and email the picture. It works well enough to get by.
Hi,
Thanks. I thought about that but was real busy and didn't feel like digging the camera out and messing with it. Plus I wasn't sure how it would work.
Good to know that it does.
Later,
Joe
97 F250 PSD
PREMIUM SPONSOR
Joined: Sep 2003
Posts: 2,630
Likes: 217
From: North East Ohio
If that's the place in FL that sells on eBay, I have heard nothing but bad news from many, many customers.
There are threads everywhere that people continue to have issues with their stuff.
Sure, they will send another right out, then when that one doesn't work they send another, and so on.
I have not personally gone through this, but I've heard the same story enough times to know to stay away from them.
Good luck.
There are threads everywhere that people continue to have issues with their stuff.
Sure, they will send another right out, then when that one doesn't work they send another, and so on.
I have not personally gone through this, but I've heard the same story enough times to know to stay away from them.
Good luck.
__________________
'96 7.3 F-350 Reg Cab 4x4 - bought new.
'04 6.0 E-350 custom 4x4
'08 6.4 F-550 Reg Cab 6 spd 4x4
'17 6.7 F-250 KR ccsb 4x4
'96 7.3 F-350 Reg Cab 4x4 - bought new.
'04 6.0 E-350 custom 4x4
'08 6.4 F-550 Reg Cab 6 spd 4x4
'17 6.7 F-250 KR ccsb 4x4
Post Fiend
Joined: Apr 2004
Posts: 12,835
Likes: 3
From: Silver Lake Dunes, MI
If that's the place in FL that sells on eBay, I have heard nothing but bad news from many, many customers.
There are threads everywhere that people continue to have issues with their stuff.
Sure, they will send another right out, then when that one doesn't work they send another, and so on.
I have not personally gone through this, but I've heard the same story enough times to know to stay away from them.
Good luck.
There are threads everywhere that people continue to have issues with their stuff.
Sure, they will send another right out, then when that one doesn't work they send another, and so on.
I have not personally gone through this, but I've heard the same story enough times to know to stay away from them.
Good luck.
Please keep us posted on how this turns out. I pay close attention to suppliers that I recommend.
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Joined: Feb 2009
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From: Lawson, Missouri
https://www.ford-trucks.com/forums/9...ml#post9401888
Well, if anyone remembers this thread.....I got a BAD reman PCM from them....after I called them and explained the issue and ALL that was accomplished AND faxing down a letter explaining the said above thread...they sent out another...That being said they did check the IDM - at no charge - ....I am not sure I would try them again though. My PSD isn't my daily driver, so time was on my side.
Well, if anyone remembers this thread.....I got a BAD reman PCM from them....after I called them and explained the issue and ALL that was accomplished AND faxing down a letter explaining the said above thread...they sent out another...That being said they did check the IDM - at no charge - ....I am not sure I would try them again though. My PSD isn't my daily driver, so time was on my side.
Post Fiend
Joined: Apr 2004
Posts: 12,835
Likes: 3
From: Silver Lake Dunes, MI
https://www.ford-trucks.com/forums/9...ml#post9401888
Well, if anyone remembers this thread.....I got a BAD reman PCM from them....after I called them and explained the issue and ALL that was accomplished AND faxing down a letter explaining the said above thread...they sent out another...That being said they did check the IDM - at no charge - ....I am not sure I would try them again though. My PSD isn't my daily driver, so time was on my side.
Well, if anyone remembers this thread.....I got a BAD reman PCM from them....after I called them and explained the issue and ALL that was accomplished AND faxing down a letter explaining the said above thread...they sent out another...That being said they did check the IDM - at no charge - ....I am not sure I would try them again though. My PSD isn't my daily driver, so time was on my side.
Post Fiend
Joined: Mar 2007
Posts: 26,966
Likes: 50
From: Texas
If that's the place in FL that sells on eBay, I have heard nothing but bad news from many, many customers.
There are threads everywhere that people continue to have issues with their stuff.
Sure, they will send another right out, then when that one doesn't work they send another, and so on.
I have not personally gone through this, but I've heard the same story enough times to know to stay away from them.
Good luck.
There are threads everywhere that people continue to have issues with their stuff.
Sure, they will send another right out, then when that one doesn't work they send another, and so on.
I have not personally gone through this, but I've heard the same story enough times to know to stay away from them.
Good luck.
PREMIUM SPONSOR
Joined: Sep 2003
Posts: 2,630
Likes: 217
From: North East Ohio
I have referred them to many people as well and heard good things for a while.
Till about last summer then my customers started calling back with a "Gee, thanks for the hook-up with the crappy computer place" phone calls.
So I just don't recommend them anymore.
Till about last summer then my customers started calling back with a "Gee, thanks for the hook-up with the crappy computer place" phone calls.
So I just don't recommend them anymore.
__________________
'96 7.3 F-350 Reg Cab 4x4 - bought new.
'04 6.0 E-350 custom 4x4
'08 6.4 F-550 Reg Cab 6 spd 4x4
'17 6.7 F-250 KR ccsb 4x4
'96 7.3 F-350 Reg Cab 4x4 - bought new.
'04 6.0 E-350 custom 4x4
'08 6.4 F-550 Reg Cab 6 spd 4x4
'17 6.7 F-250 KR ccsb 4x4