Thoroughbred Diesel
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Junior User
Joined: Mar 2009
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Thoroughbred Diesel
I know they are a sponsor on this site but I would be very leary of purchasing anything from this company. I bought a turbo from them the end of December. Long story short, approx. 4500 miles later my mechanic suggests a rebuild and I tell him thats the reman. turbo we just put on. He says send it back.......Thoroughbred diesel is not wanting to back up their warranty calling it a failure due to lube oil contamination. I had one guy from the company (Wade) tell me I didnt drive the truck enough?? I have spoke with four different individuals (have three names) and all of them have took my name and number and told me they would call me back (this started last tuesday). I have yet to recieve a phone call. Im sure there are individuals whom have great reviews but in my opinion this company has the worst customer service I have ever dealt with period
Posting Guru
Joined: Dec 2008
Posts: 2,347
Likes: 1
From: Maysville, Kentucky
Just out of curiosity how many miles on the last oil change. Miles on the engine. How often do you drive it. What reason did you replace the charger that was on it. What happened to the new one.
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Junior User
Joined: Mar 2009
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the truck is my daily driver but it is only about a 36 mile round trip for me to work and back. truck has 184,xxx miles. the oil was changed before the truck was started after the reman. turbo was installed. I run rotella syn. and it has been changed twice in the 4500 (approx) miles, and it has fresh oil in it now as I expected a speedy warranty exchange. I already mentioned why it was sent in (mechanic was just checking it for me while waiting on injectors and said its at the point he rebuilds them, i said thats the new one. he said I should send it back because its definately out of spec.)
Logistics Pro
Joined: Oct 2004
Posts: 4,738
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From: FL
Humm, what about your post here?
https://www.ford-trucks.com/forums/1...ml#post9944282
So... was the oil change before the turbo swap or after? just trying to get the facts straight
https://www.ford-trucks.com/forums/1...ml#post9944282
I believe the truck is as good as new. if you check my post you'll see where my turbo had went out recently. I lost alot of oil driving it home and this was just after a oil change. when I put new turbo on I just added oil and that was a mistake, the oil was very sludgey as I cleaned my filter and intake well cause it was nasty....as soon as I changed the oil yesterday and started the truck I could tell the difference immediatly. I have seen where these trucks can act up on old oil and I now know that is a fact.
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Junior User
Joined: Mar 2009
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JUST ADDED OIL.......the motor should have probably been flushed. this truck has never been over 3500 miles on a oil change since I have owned it period. if you wanna know how long that is then go back through my post and see. bottom line deal with them if you want but its a new company and sounds to me like they started off doing right, I mean i had great customer service when i was making the purchase, but come on 4500 miles and they blame the truck. sounds like this thing wasnt balanced or they got a bad rebuild kit to me. "premature wear to bearing and thrust" then they tell me I have a line collapsing and thats after one of them tells me I cant let the truck sit. what the he** is the warranty for
Posting Guru
Joined: Dec 2008
Posts: 2,347
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From: Maysville, Kentucky
They are not a new company. The problem that caused the turbo could have caused the other turbo to go. Not trying to defend them but I did warranty work on small engines for six years. Did you disassemble the old charger. There may have been a problem but that doesn't always mean that it is warranty. Your mechanic should have determined the cause be for just saying replace it.
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Junior User
Joined: Mar 2009
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was thinking that their grand opening was less then two years ago, could be wrong. the old charger was taken to him first then turbo diesel of oklahoma........they just said i need a new one and thoroughbred was the cheapest I found and I have a hunch why.
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Posting Guru
Joined: Dec 2008
Posts: 2,347
Likes: 1
From: Maysville, Kentucky
They are a few years old. They built a new shop a couple of years ago. Was there last year and a good group of guys. See if you can find out what exactly failed with the new one. Information on the failure will be helpful. Also see if they will return it to you if they aren't going to cover it. See if another shop can check the balance and such. Also it be worth get an oil sample done on your engine. If it was contamination of the oil. Your new injectors are ticking time bombs for failure. The old injectors could have gotten metal in the oil system as well as the old turbo. Keep that in mind.
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Hotshot
Joined: Aug 2006
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As was said , you should have the oil tested ...
Hotshot
Joined: Oct 2003
Posts: 17,799
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From: Ashland City, TN
dino oil breaks down around 3000-3500 in our trucks due to the HPOP.
Synthetics are good till about 5000, sometimes.
The turbo could be out of balance, if you have that oil test info, you can tell them where to shove it if it checks out good.
Typical BS from companies so they don't loose money.
Synthetics are good till about 5000, sometimes.
The turbo could be out of balance, if you have that oil test info, you can tell them where to shove it if it checks out good.
Typical BS from companies so they don't loose money.
Elder User
Joined: Sep 2010
Posts: 777
Likes: 6
From: Florida
dino oil breaks down around 3000-3500 in our trucks due to the HPOP.
Synthetics are good till about 5000, sometimes.
The turbo could be out of balance, if you have that oil test info, you can tell them where to shove it if it checks out good.
Typical BS from companies so they don't loose money.
Synthetics are good till about 5000, sometimes.
The turbo could be out of balance, if you have that oil test info, you can tell them where to shove it if it checks out good.
Typical BS from companies so they don't loose money.
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