I don't know why they aren't more pro active on repairing things , a decked head may be truer than a new head ,, they likely wouldn't even double check a new one ??

 

Whiskey Tango Foxtrot = "WTF" or "What the F__k"

 

I think it's just the industry. It's probably cheaper to replace a few heads here and there than train/equip techs. To do it right you'd need some sort of datum plane and a jig, plus calibrated surface gauges like a depth gauge (usually ruby tipped) that shares that same datum. Pretty costly and anything less would be akin to eyeballing it. A profilometer would do it easily but for a dealership that would be cost prohibitive..

 

I guess? but it would make more sense to me to have a machine shop do them and even have a stock pile ?
then it would be no down time waiting and no second guessing ?IMHO

 

But then they wouldn't get to stick the customers with the full replacement price. I'd bet the overhead on one of these heads is very simialr to the cost of machining it (after the fact) so they would stand to make more/a profit but selling people new heads.

 

well even under warranty they do the visual inspect and accept or reject
so you would think they would have remans ready to roll ,, hell Ford OEM does the reman with injectors and alternators ETC

 

Here are a couple of other threads that seem to relate to the wrong glow plugs being installed:

#6 cylinder has no compression - HELP!!! - Diesel Forum - TheDieselStop.com

EGR Cooler -Engine Failure - *PICTURES* - Diesel Forum - TheDieselStop.com

 

Wow! amazing amount of damage for a glowplug part # slipup.

 

I still think they should own up to their mistakes because they put the wrong parts in the customers truck and I'm sure somewhere in the ford r r book it says " using the long gloeplugs instead of the short ones can/will cause catastrophic engine failure" and that is exactly what happened so they should own up to it

 

Thanks for the links Bismic.

Again just to clarify, I went through 5 years of repair invoices. Glow plugs are not mentioned. But would it be possible they would have replaced the glow plugs as standard practise when doing a repair, such as head gaskets etc? Like when you get a tune up on a gasser. It includes new plugs but I don't remember seeing it mentioned on the repair invoice.

 

nope glow plugs aren't replaced as a maintenance procedure just as a fix

 

So they should be mentioned on the Ford repair invoice then?

 

The op never experienced a catastrophic engine failure, which is described as a part failing and because of it, the engine is ruined and not repairable.

 

CAN/will cause engine failure whether catastrophic or not the engine quit running and that was due to negligence of the ford tech putting the wrong plugs in.. I don't know how anyone could actually " defend" ford on this issue in this forum other than just to tell the man that ford will definitely not own up to this easily.. but bottom line is that they put the wrong plugs in the motor and the man needs to be compensated I don't know how to put it so people will understand

 

We (I) understand all too well that it may be the case that Ford is at fault but my point was that it'll be nearly impossible to prove that (see below)

In short, we understand you're point but what you are not understanding is the fact that the burden of proof is on Carae NOT Ford and it'll be next to impossible to prove that A caused B & C because D,E,F,etc could have also caused the problem... I'm not defending Ford, I'm giving you a dose of courtroom reality.