AVOID MILLER OBSOLETE PARTS!
Thread Starter
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Mountain Pass
Joined: Jul 2010
Posts: 122
Likes: 5
AVOID MILLER OBSOLETE PARTS!
On / about August 9, 2010 I ordered two hood springs from Miller Obsolete Parts. (Miller Obsolete Parts*)
Once the parts arrived, turns out the parts received were incorrect.
I shipped the parts back via USPS delivery confirmation. According to USPS, Miller received the parts back on August 23.
To date (six weeks later) I have not received a credit back to my credit card. No response from Miller on my email requesting a credit. Spoke to Miller last week, was advised "someone would call me back shortly". I'm still waiting on the phone call.
I'm done with these people. The charge has been disputed with my credit card company.
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Once the parts arrived, turns out the parts received were incorrect.
I shipped the parts back via USPS delivery confirmation. According to USPS, Miller received the parts back on August 23.
To date (six weeks later) I have not received a credit back to my credit card. No response from Miller on my email requesting a credit. Spoke to Miller last week, was advised "someone would call me back shortly". I'm still waiting on the phone call.
I'm done with these people. The charge has been disputed with my credit card company.
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Senior User
Joined: Apr 2010
Posts: 145
Likes: 1
From: Houston
This is the problem. I'd call them everyday...maybe twice a day. Get someone's name and ask to speak to that person each time. You would have bee credited a long time ago. The squeeky wheel gets the grease!
Thread Starter
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Mountain Pass
Joined: Jul 2010
Posts: 122
Likes: 5
Doesnt matter at this point. My credit card company credited me back and is dealing with the vendor directly now.
Plus I don't have time to waste making multiple contacts trying to get back what is rightfully mine. Case closed.
Plus I don't have time to waste making multiple contacts trying to get back what is rightfully mine. Case closed.
Senior User
Joined: Apr 2010
Posts: 145
Likes: 1
From: Houston
So, you have time to complain on an online forum about a vendor but not time enough to take care of your business? If getting back what is "rightfully yours" is a "waste of time", then why try and get it back?
You are bascially stating that your time is more valuable than the money that is owed to you.
Since it appears you are too lazy to take care of your business in a timely manner, why should we care about your opinion of Miller Obsolete Parts? If I bought something from them and had a problem, I would take care of it......and maybe post what a GREAT experience I had with Miller!
Make sense??
New User
Joined: Aug 2010
Posts: 18
Likes: 0
Turn it around for a second. If you recieved a good from a vendor, but didn't pay the bill, would they call you repeatedly asking you for the money that was rightly theirs? No... They would have a collector calling you and report you to the credit bureaus. I call bullsh*&t. You should never have to repeatedly be a (squeaky wheel) to get back what YOU ARE OWED. That is nothing less than **** poor customer service. I've had several experiences like this, and its infuriating. When businesses act like this, the responsible thing for customers to do is spread the word. This will either make them change their ways, or make room for someone who will treat a customer like they should. I've seen a trend with many companies toward treating customers like this. You should never have to beg for what is rightly and fairly yours. That's no way to earn a customer.
New User
Joined: Aug 2010
Posts: 18
Likes: 0
Call them and mention the three magical words "better business bureau", and you should get your money very quickly. If you don't, do your duty as a responsible consumer, and follow through. Report them to the better business bureau.
New User
Joined: Aug 2010
Posts: 18
Likes: 0
Oh, you did get your money back. I should learn to read. Well, you should still report them. That sucks.
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Senior User
Joined: Apr 2010
Posts: 145
Likes: 1
From: Houston
I'm all about customer service and agree with your statement. We are the customers. My company is a service company and do all I can to make sure my customers are happy.
However, if I am owed money...... I want my money! It shouldn't take 6 weeks, 6 days, or 6 hours to credit a credit card. My point is....if I ask for a refund and it takes more than 2-3 days to get it, I'm calling and calling and calling. Then..... I get to complain about about crappy customer service.
If I let things fall through the cracks because it's a "waste of time" to call them....I feel it's as much my fault as theirs.
However, if I am owed money...... I want my money! It shouldn't take 6 weeks, 6 days, or 6 hours to credit a credit card. My point is....if I ask for a refund and it takes more than 2-3 days to get it, I'm calling and calling and calling. Then..... I get to complain about about crappy customer service.
If I let things fall through the cracks because it's a "waste of time" to call them....I feel it's as much my fault as theirs.
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Postmaster
Joined: Mar 2004
Posts: 4,375
Likes: 5
From: seattle
Miller is one of those places that has been selling NOS parts for our Fords for some time...Ive never had an issue with them, always nice and courteous to me in my dealings...As to the parts themselves...are you 100% sure you looked up or otherwise acquired the right part number for your exact application ??? Part numbers have been superceded in cases for one...
Assuming, based on your nick, that you are shopping parts for a 72 F series...there are TWO different springs used on this application..and given thats the case perhaps the hinges have been changed once upon a time with the other type or one swapped...These are possibilities unless you bought the truck brand new and know its full story.
What p/n was sent to you...and what p/n was requested...
This all aside...when you order something over the tele or net using your CC and issues arise...how long does it take for funds to be restored to you...airlines...and others typically, from my experience take alot of time to get the funds back to you if theres an issue...usually a few weeks...but its always made its way back.
- cs65
Assuming, based on your nick, that you are shopping parts for a 72 F series...there are TWO different springs used on this application..and given thats the case perhaps the hinges have been changed once upon a time with the other type or one swapped...These are possibilities unless you bought the truck brand new and know its full story.
What p/n was sent to you...and what p/n was requested...
This all aside...when you order something over the tele or net using your CC and issues arise...how long does it take for funds to be restored to you...airlines...and others typically, from my experience take alot of time to get the funds back to you if theres an issue...usually a few weeks...but its always made its way back.
- cs65
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