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2007 - 2014 Expedition & Navigator 2007, 2008, 2009, 2010, 2011, 2012, 2013 and 2014 Ford Expedition and Lincoln Navigator

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Old 03-05-2010, 10:33 PM
67catmando 67catmando is offline
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51000 mile transmission issue

I have a 2007 limited. I went on a long trip and thought it seemed like it was running a bit rough after a trip through the grapevine (mountains on the way to Southern CA). I thought I might have noticed a trans slip or 2 but I couldn't be certain. Then my car started in the limp home mode. I took the truck into Ford and they plugged it in. They told me that it was the transmission valve body and that it would have to be replaced. The truck has a 100k drivetrain warranty right? They told me that the valve body...which is inside the transmission, was not covered by the drivetrain warranty. $850 estimate. Does this sound right?
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Old 03-06-2010, 11:13 AM
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Yes the 2007's had the 60K mile drivetrain warranty. That would be sale documents, window sticker, owners manual warranty guide, etc. YES any part of the transmission other than fluid changes is covered. They are lying to you about that.

http://www.motorcraftservice.com/pub.../07frdwa5u.pdf

Page 11.

Transmission: all internal parts, clutch cover,
seals and gaskets, torque converter, transfer case (including all internal
parts), transmission case, transmission mounts; Front-Wheel Drive:


I would take it to another dealer. They seem to be crooks.
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Old 03-06-2010, 08:09 PM
67catmando 67catmando is offline
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That is what I thought

It didn't sound right. I cant open the file you linked to. Is that all of the relevant info?
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Old 03-06-2010, 08:49 PM
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https://www.flmowner.com/servlet/Con...ionalEventPage

Go here and you can find the manuls and warranty guides in .pdf format.
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Old 03-07-2010, 07:10 AM
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Originally Posted by 67catmando View Post
I have a 2007 limited. I went on a long trip and thought it seemed like it was running a bit rough after a trip through the grapevine (mountains on the way to Southern CA). I thought I might have noticed a trans slip or 2 but I couldn't be certain. Then my car started in the limp home mode. I took the truck into Ford and they plugged it in. They told me that it was the transmission valve body and that it would have to be replaced. The truck has a 100k drivetrain warranty right? They told me that the valve body...which is inside the transmission, was not covered by the drivetrain warranty. $850 estimate. Does this sound right?
And then, after you have it repaired under warranty, be sure and call Ford's customer service folks and file a complaint against this dealer. Be very specific when you call.

But, here my question. Did the 5 year / 60K mile drive train warranty start in the beginning of the '07 model year? Or, was it instituted mid season?

Edit: I read through the link and answered my own questions. Model Year 2007 vehicles come with the 5yr / 60K mile coverage for all internal drive train components.

Make that call and raise hell.
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Old 03-07-2010, 07:16 AM
67catmando 67catmando is offline
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No

I bought it new this time of year. Warranty started when I bought it.
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Old 03-07-2010, 10:25 AM
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Yes warranty starts the day you take delivery.
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Old 03-07-2010, 08:18 PM
67catmando 67catmando is offline
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Yeah,

That link you gave me had a phone number to call at ford for warranty clarification. I am going to call them first, get armed with the facts and then go get things straightened out.
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Old 03-09-2010, 12:04 AM
67catmando 67catmando is offline
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Woot

They covered it. I called the customer care, they called the dealer. The warranty reviewer looked at it and approved the service under the warranty!
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Old 03-09-2010, 05:47 AM
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Originally Posted by 67catmando View Post
They covered it. I called the customer care, they called the dealer. The warranty reviewer looked at it and approved the service under the warranty!
Very good sir and happy to hear it.
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Old 03-09-2010, 05:47 AM
 
 
 
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