does anyone have a number other then customer care. truck is broke
dealer and customer care is giving me the run around and will not fix.
long story been fighting with them since jan. need help

 

Are you still under warranty?

 

I wish I had Bill Ford's phone number. But he won't give it to me. I didn't get invited to Chelsea Clinton's wedding either, dangit!

I have to assume that your warranty is either expired, or else your heavily modded truck has been denied. My advice to you is to find a good independent diesel shop in your area and move on with getting it repaired.

If you can share a little more detail on your issue, maybe we can find some help here on FTE.

 

I have lot of phone numbers. but sorry Im unable to give them out I like my job.

 

truck was still under warranty in jan., first sign of coolant loss and smell
took it in tech said they did not find anything.( hard to find if you do not drive it.) no motor mods. only body, paint, stereo. stored all winter.
egr cooler blew out all the way july 3rd at show. 69,109 miles they should fix.

 

here the thing if the truck was not bought new, ford will not help. sorry.
if that truck has not had all the maintace done the dealer may not help.
if the truck is more then 6 years old from warranty start date the dealer can not help.
if the truck is more then 6 years old from warranty start date ford will not help.
sorry but Imo thems the rules.

 

Yeah, this is a losing battle. Best to just move on with life and pay for the repair. I could offer coulda, shoulda, woulda's, but what's the point?

 

truck was new $52,263.00 paid cash also got under coat and paint warranty. paid extra. truck is less then 6yrs old. trouble started while still
under warranty was taken in. as far as service on truck all done with motorcraft parts at my shops with license tech. let them try to pull that card I hope they do thats just asking to be sued. I am trying to avoid that. I also have paper work from dealer showing tests done on truck
tests for 7.3D four tests on two work orders a week apart.

 

Why am I so confused on what is going on here??

 

do not know. what will help you understand.

what does your mach 1 look like. I had the same in 1972 -1975 got hit by a caddy total loss back then.

 

ok heres is where I would go next step. If the service manager will not tell you why his or ford is not willing to help.
I would go to the showroom floor and ask to speak with the G.M. this is your best shot at dealer level. beyond that its either try a different dealer or pay up.

 

i keep hearing about things done under an emissions warrenty?thought it ran longer or something

 

What is the current issue?

 

If it is connected to your emissions system, the EPA may be a possibility (since you say the issues started before the warranty expired). I have not heard of anyone using this agency, but they make themselves available for emissions related issues.

<TABLE style="WIDTH: 524pt; BORDER-COLLAPSE: collapse" border=0 cellSpacing=0 cellPadding=0 width=699 x:str><COLGROUP><COL style="WIDTH: 524pt; mso-width-source: userset; mso-width-alt: 24704" width=699><TBODY><TR style="HEIGHT: 15.65pt" height=21><TD style="BORDER-BOTTOM: #d4d0c8; BORDER-LEFT: #d4d0c8; BACKGROUND-COLOR: transparent; WIDTH: 524pt; HEIGHT: 15.65pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: #d4d0c8" class=xl24 height=21 width=699 align=left>Manager, Certification and Compliance Division</TD></TR><TR style="HEIGHT: 15.65pt" height=21><TD style="BORDER-BOTTOM: #d4d0c8; BORDER-LEFT: #d4d0c8; BACKGROUND-COLOR: transparent; WIDTH: 524pt; HEIGHT: 15.65pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: #d4d0c8" class=xl24 height=21 width=699 align=left>(6405J)</TD></TR><TR style="HEIGHT: 13.6pt" height=18><TD style="BORDER-BOTTOM: #d4d0c8; BORDER-LEFT: #d4d0c8; BACKGROUND-COLOR: transparent; WIDTH: 524pt; HEIGHT: 13.6pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: #d4d0c8" class=xl25 height=18 width=699 align=left>Warranty Claims</TD></TR><TR style="HEIGHT: 15.65pt" height=21><TD style="BORDER-BOTTOM: #d4d0c8; BORDER-LEFT: #d4d0c8; BACKGROUND-COLOR: transparent; WIDTH: 524pt; HEIGHT: 15.65pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: #d4d0c8" class=xl24 height=21 width=699 align=left>Environmental Protection Agency</TD></TR><TR style="HEIGHT: 15.65pt" height=21><TD style="BORDER-BOTTOM: #d4d0c8; BORDER-LEFT: #d4d0c8; BACKGROUND-COLOR: transparent; WIDTH: 524pt; HEIGHT: 15.65pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: #d4d0c8" class=xl24 height=21 width=699 align=left>Ariel Rios building</TD></TR><TR style="HEIGHT: 15.65pt" height=21><TD style="BORDER-BOTTOM: #d4d0c8; BORDER-LEFT: #d4d0c8; BACKGROUND-COLOR: transparent; WIDTH: 524pt; HEIGHT: 15.65pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: #d4d0c8" class=xl24 height=21 width=699 align=left>1200 Pennsylvania Avenue, N.W.</TD></TR><TR style="HEIGHT: 15.65pt" height=21><TD style="BORDER-BOTTOM: #d4d0c8; BORDER-LEFT: #d4d0c8; BACKGROUND-COLOR: transparent; WIDTH: 524pt; HEIGHT: 15.65pt; BORDER-TOP: #d4d0c8; BORDER-RIGHT: #d4d0c8" class=xl24 height=21 width=699 align=left>Washington, D.C. 20460</TD></TR></TBODY></TABLE>

 

I just thought that the manufacture on any auto brand had to warrenty any emission related componet for ten years or something like that maybe a fedral law does anyone now about this