Front Wheel Bearing problems
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Senior User
Joined: Dec 2003
Posts: 138
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From: Planet Earth
Front Wheel Bearing problems
I had front wheel bearing work done in August 2009. That is 8 months ago. .by a Midas Auto Service Center. They have been diagnosed today by a Ford Dealership as being worn and extremely loose after I noticed a noise coming from the front end. They were so loose, the mechanic did not advise me to drive the vehicle on the interstate.
An 8 month old repair should not go bad like this
The only consolation is that the Midas manager offered to reimburse me the parts which came to $85.
An 8 month old repair should not go bad like this
The only consolation is that the Midas manager offered to reimburse me the parts which came to $85.
Postmaster
Joined: Jan 2009
Posts: 4,584
Likes: 3
From: Chesapeake, Va.
They should do the job over at no cost to you. Midas is a franchise operation and each franchise has a lot of latitude in the way they treat their customers but, they still have to answer to the franchisor on issues such as this.
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Senior User
Joined: Dec 2003
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From: Planet Earth
I agree and wish they would have complied with my request to do that job over again. But they have covered themselves by only offering 90 days / 12,000 miles warranty on this particular repair job. Maybe I should email the corporate headquarters of my situation and get some better satisfaction.
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Senior User
Joined: Dec 2003
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From: Planet Earth
Thank you for taking the time to contact our office regarding your experience with the Midas program.
Unless otherwise specified in writing, all Midas repairs carry a 90 day warranty. This is the generally accepted practice within the automotive industry.
Some specific repairs and products such as mufflers, brake pads and shoes, shocks and struts carry an exclusive Midas lifetime warranty. All products that carry a lifetime warranty from Midas are covered for as long as the original purchaser of the product owns the vehicle on which it was installed.
If you have further questions or concerns, please contact our office Monday-Friday 7:30am-5:00pm CST at 800-621-8380.
Sincerely,
Midas International Corporation
Unless otherwise specified in writing, all Midas repairs carry a 90 day warranty. This is the generally accepted practice within the automotive industry.
Some specific repairs and products such as mufflers, brake pads and shoes, shocks and struts carry an exclusive Midas lifetime warranty. All products that carry a lifetime warranty from Midas are covered for as long as the original purchaser of the product owns the vehicle on which it was installed.
If you have further questions or concerns, please contact our office Monday-Friday 7:30am-5:00pm CST at 800-621-8380.
Sincerely,
Midas International Corporation
Postmaster
Joined: Jan 2009
Posts: 4,584
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From: Chesapeake, Va.
At this time you might just be better off to take the parts cost from the store manager and go buy the parts from Auto Zone or Advance A.P. at least with them you get a 1 year warrantee on the parts for a DIY job. Then, if you're really pissed about it you can still mount a small local campaign to let everyone possible know about an unfair warrantee and the use of inferior parts in the repair of your truck as well as complaining to the BBB. You could also try "Small Claims Court" for a remedy. Many fairly large business' would rather refund the entire amount rather than go to court. In Florida a corporation must have an atty. present for even small claims and the individual did not. It is often cheaper for a company to just pay rather than to go to court 'cause lawyers aren't cheap. In any case, good luck with it.
Senior User
Joined: May 2007
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From: SUNMAN INDIANA
just take your money and go somewhere else. you were looking for a cheap price and got cheap service to go with it. besides if 90 days is there policy and stated as such. going to court will get you no where. if you want better service go to a dealler or a reputible shop that covers parts and labor. i know all ford parts are 12/12 and if put on in our shop that is parts and labor. a good shop will give you the same coverage.
Fleet Mechanic
Joined: Feb 2007
Posts: 1,716
Likes: 0
From: Boston, MA
just take your money and go somewhere else. you were looking for a cheap price and got cheap service to go with it. besides if 90 days is there policy and stated as such. going to court will get you no where. if you want better service go to a dealler of a reputible shop that covers parts and labor. i know all ford parts are 12/12 and if put on in our shop that is parts and labor. a good shop will give you the same coverage.
I dont't think Midas is that cheap.....How do you think they earned the expression I'VE BEEN MIDISIZED......Screw the Dealers they are horrible.......Find a good local mechanic that you can trust.........
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Fleet Mechanic
Joined: Feb 2007
Posts: 1,716
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From: Boston, MA
I had front wheel bearing work done in August 2009. That is 8 months ago. .by a Midas Auto Service Center. They have been diagnosed today by a Ford Dealership as being worn and extremely loose after I noticed a noise coming from the front end. They were so loose, the mechanic did not advise me to drive the vehicle on the interstate.
An 8 month old repair should not go bad like this
The only consolation is that the Midas manager offered to reimburse me the parts which came to $85.
An 8 month old repair should not go bad like this
The only consolation is that the Midas manager offered to reimburse me the parts which came to $85.
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