Hi to all,
I need any info I can get from this group regarding getting Ford to pay for replacing a defective 6.0 diesel engine. My son has a 2004 F250 with the 6.0 in it.
Here is what is going on. The diesel engine in my son’s truck let go at about 91,000 miles and was replaced with a rebuilt long block that was covered by the factory warranty. Given that Ford paid for the replacement of the engine it only came with a 12 month 12,000 mile warranty.
Now here’s the deal. The replacement engine literally blew up with about 14,000 miles on it. There were issues with unusual noises coming from the replacement engine right from the start and were basically ignored during his visits complaining about the noises.
Now when I say the engine blew up I mean the number 2 wrist pin and piston boss broke causing the rod to snap and punch thought the block. The number 2 rod cap wound up puncturing the oil pan. The engine has been torn down and the only fix is another rebuilt long block.
Now here’s the rub. Ford is refusing to pay for the replacement because it is over the mileage limit for the replacement warranty.
Now here is an even more aggravating issue. If my son had paid for the first replacement engine it would have come with a 3 year 100,000 mile warranty.
Needless to say I think Ford should go the extra mile and replace the obviously defective replacement engine.
My question is have any of you had or know of a similar situation and if so how was it resolved? Were you able to convince Ford to “do the right thing”?
Many thanks in advance for any help you can provide.
Bill

 

Unfortunatelly for you , I dont see why they would cover it. You are over the mileage , making them off the hook, they did what was under warranty. Since its off warranty, irregardless of 2 days or 2 years, they dont have to do a thing about it.

 

2002 F350V10
Thanks for the reply. I realize there is no requirement for Ford to replace this engine again. I am hoping some one can give me some info that will possibly help convince them this engine was defective and they will replace it even being out of the window.

 

The only thing you have going for you, really, is the unusual noises coming from the replacement engine. If you have documentation of this, you may be able to talk to Ford Corporate and convince them that the engine was bad from the beginning. If Corporate, and the dealer service department that did the original engine replacement, both refuse to help you, then you're pretty much out of luck. Short of the topic we really can't discuss here because of the guidelines.

 

hate to say it but warrenty dates/milage numbers are there for a reason..

when they come up its over and done..

no one likes to pay for repairs but unless you get the right person at Ford on your behalf you best be prepared to be paying the bill on your own..

are you sure on the replacement engine warrenty being 3yr/100K miles ? that seems awful long for a replacement engine coverage.

 

I just called the parts department at Vista Ford in Oxnard Ca. and they told me the 6.0 rebuilt has a 3 year unlimited mileage warranty. That's all I can say.

 

Since no one asked, I will. How is it that your son keeps blowing up engines? Is the truck modded at all? Is it used for towing heavy loads?

As for the warranty, if it is in writing and he(or you) signed the invoice showing 12/12000, he is pretty much left out in the cold.

Were the noises/poor running conditions documented? If so and it was more than once, you may/should have a leg to stand on.

 

You need to try and find out what the problem was with the noise on the rebuilt engine and see if that could have been a factor in the engine blowing up. If the truck was taken in to the shop for service for the noise and not fixed than you have a compelling argument to have it fixed on fords dime IMO.

 

jh225
The original engine was tweaked a bit and used to tow a 5th wheel travel trailer. That having been said the tweaking was mild (exhaust and air filter) and the 5th wheel was well below the towing limits of the truck. The second engine had the stock air filter and was bone stock for it’s entire short life. No mods at all.
The noises were documented and returned a few times for resolution.
Dmen
There is no way to know what caused the noises at this time. Most of the evidence is in a pile of broken parts at the dealer.
Here is something I just found out that may be a heads up for all of you folks. This info was NOT presented to my son and should have been.
If he had paid part of the original repair bill he would have received the 3-year unlimited warranty and we wouldn’t be having this discussion. The original failure was deemed to be emission related and cover completely under the warranty with no deductible. Had he paid a $100.00 deductible he would have the longer warranty.
So I am advising you folks to ask questions about warranties even when repairs are covered. I would hate to see anyone else get this hose job.
The thing that really torques me is Ford would have provided a longer warranty if he had paid a small amount of the first bill but this option was never provided.
I realize the current engine is out of their warranty but if had paid for the first replacement this next engine would be covered. He was never given this option.

 

I also have to ask what your son is doing to blow up 2 engines within 105,000 miles. That isn't normal.

As for warranty work, he got his engine replaced within the original 100k warranty. Why would you feel your son is owed another engine or Ford somehow cheated him?

Well, if worms had machine guns, birds wouldn't eat them. What is your point? If he had paid for the first engine while in the warranty period, you'd be complaining he was cheated out of his warranty.

 

I think you're out of luck with Ford. I would install a used engine and/or sell the truck and move on. The 390 v8 gas engine (reman, from Ford, bye AER in Texas) that I purchased was the most ill-remanufactured engine I had ever seen. I will never purchase a Ford-reman engine of any sort for any reason.

 

I couldnt see a brand new diesel engine being that much more than a reman. I know most of the cost would be electronics which would all carry over. Add a little labor but you would have a brand new engine.