Looking for some insight
Thread Starter
|
Super Moderator
Joined: Jan 2008
Posts: 40,024
Likes: 1,520
From: Maine, Virginia
Looking for some insight
Ok folks, this is a fairly small issue but I'm still pretty pissed.
In Nov 2008 I bought a pair of 6" waterproof insulated postal shoes from my uniform vendor. My annual uniform allowance of $328.00 was all used up so I bought them with my money for $119.00. No biggy, they are nice shoes.
Come January of 2009, the sole of the right shoe split right across the ball of my foot. I was able to replace them under warranty for free and I was told that the replacements would not be covered under warranty should also fail. Well, not too much I can do about that.
The new shoes sat in box from February till November 2009 unused. I broke them out when it started to get cold and rainy. I have used the new ones for exactly 2 months and now the leather is separating from the rubber sole already.
This manufacturer makes all kinds of postal shoes and I wear thier low cut shoes in the summer and have never had any issues. It just seems to be the insulated/ water proof shoes that are problematic.
Should I complain to the manufacturer and hope for the best? Should I suck it up and buy another pair from another shoe maker?
Thanks,
Tim
In Nov 2008 I bought a pair of 6" waterproof insulated postal shoes from my uniform vendor. My annual uniform allowance of $328.00 was all used up so I bought them with my money for $119.00. No biggy, they are nice shoes.
Come January of 2009, the sole of the right shoe split right across the ball of my foot. I was able to replace them under warranty for free and I was told that the replacements would not be covered under warranty should also fail. Well, not too much I can do about that.
The new shoes sat in box from February till November 2009 unused. I broke them out when it started to get cold and rainy. I have used the new ones for exactly 2 months and now the leather is separating from the rubber sole already.
This manufacturer makes all kinds of postal shoes and I wear thier low cut shoes in the summer and have never had any issues. It just seems to be the insulated/ water proof shoes that are problematic.
Should I complain to the manufacturer and hope for the best? Should I suck it up and buy another pair from another shoe maker?
Thanks,
Tim
Elder User
Joined: Oct 2005
Posts: 567
Likes: 0
From: San Felipe, Baja
Ok folks, this is a fairly small issue but I'm still pretty pissed.
In Nov 2008 I bought a pair of 6" waterproof insulated postal shoes from my uniform vendor. My annual uniform allowance of $328.00 was all used up so I bought them with my money for $119.00. No biggy, they are nice shoes.
Come January of 2009, the sole of the right shoe split right across the ball of my foot. I was able to replace them under warranty for free and I was told that the replacements would not be covered under warranty should also fail. Well, not too much I can do about that.
The new shoes sat in box from February till November 2009 unused. I broke them out when it started to get cold and rainy. I have used the new ones for exactly 2 months and now the leather is separating from the rubber sole already.
This manufacturer makes all kinds of postal shoes and I wear thier low cut shoes in the summer and have never had any issues. It just seems to be the insulated/ water proof shoes that are problematic.
Should I complain to the manufacturer and hope for the best? Should I suck it up and buy another pair from another shoe maker?
Thanks,
Tim
In Nov 2008 I bought a pair of 6" waterproof insulated postal shoes from my uniform vendor. My annual uniform allowance of $328.00 was all used up so I bought them with my money for $119.00. No biggy, they are nice shoes.
Come January of 2009, the sole of the right shoe split right across the ball of my foot. I was able to replace them under warranty for free and I was told that the replacements would not be covered under warranty should also fail. Well, not too much I can do about that.
The new shoes sat in box from February till November 2009 unused. I broke them out when it started to get cold and rainy. I have used the new ones for exactly 2 months and now the leather is separating from the rubber sole already.
This manufacturer makes all kinds of postal shoes and I wear thier low cut shoes in the summer and have never had any issues. It just seems to be the insulated/ water proof shoes that are problematic.
Should I complain to the manufacturer and hope for the best? Should I suck it up and buy another pair from another shoe maker?
Thanks,
Tim
Personally, I'd try a different brand. Good luck!
Hotshot
Joined: Apr 2004
Posts: 13,589
Likes: 2
From: NW burbs of chicago
I'd send them a letter.
I'd also look into another brand of shoes if possible.
LL BEAN warranties their boots for life.
For the last 10 years, I rotate 3 pairs of hiking boots. One of them being beans.... The beans sole split away from the boot, I wrote a letter, sent in the boots and a few weeks later a brand new pair showed up.
I'd also look into another brand of shoes if possible.
LL BEAN warranties their boots for life.
For the last 10 years, I rotate 3 pairs of hiking boots. One of them being beans.... The beans sole split away from the boot, I wrote a letter, sent in the boots and a few weeks later a brand new pair showed up.
Thread Starter
|
Super Moderator
Joined: Jan 2008
Posts: 40,024
Likes: 1,520
From: Maine, Virginia
I'd send them a letter.
I'd also look into another brand of shoes if possible.
LL BEAN warranties their boots for life.
For the last 10 years, I rotate 3 pairs of hiking boots. One of them being beans.... The beans sole split away from the boot, I wrote a letter, sent in the boots and a few weeks later a brand new pair showed up.
I'd also look into another brand of shoes if possible.
LL BEAN warranties their boots for life.
For the last 10 years, I rotate 3 pairs of hiking boots. One of them being beans.... The beans sole split away from the boot, I wrote a letter, sent in the boots and a few weeks later a brand new pair showed up.
I love thier products but I can't use them for work as they have to be US/SRA rated and postal approved for my protection if I slip and get hurt. I can wear what ever I want, but it's at my own risk.
Tim
Post Fiend
Joined: Apr 2004
Posts: 6,473
Likes: 4
From: Lafayette, IN
At this point, I'd start calling customer service. If they don't do anything, you could try a shoe repair shop. I've had a shop repair boots before when the soles started coming off, and the repair outlasted the boots. This was after I had tried to glue it myself.
Jason
Jason
Post Fiend
Joined: Dec 2008
Posts: 7,649
Likes: 2
From: Wallingford, CT
Trending Topics
Cargo Master
Joined: Apr 2001
Posts: 2,220
Likes: 26
"US/SRA rated and postal approved "
Look for military and police boot suppliers online and inquire if their products are approved.
Look for military and police boot suppliers online and inquire if their products are approved.
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
10 Things Every Truck Owner NEEDS (2026 Edition)
Michael S. Palmer
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath
Verdad Gallardo
Top 10 Most Expensive Ford Trucks Ever Sold on Bring a Trailer
Joe Kucinski
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)
Brett Foote
Top 10 Ford Truck Tragedies
Joe Kucinski
AEV FXL Super Duty - the Super Duty Raptor Ford Doesn't Make
Brett Foote
Lobo Vs Lobo: Proof the F-150 Lobo Should Be Even Lower!
Michael S. Palmer
Ford's 2001 Explorer Sportsman Concept Looks For a New Home
Verdad Gallardo
10 Best Ford Truck Engines We Miss the Most!
Joe Kucinski
Hotshot
Joined: Dec 2005
Posts: 10,250
Likes: 7,678
From: Chino Valley, Arizona
first it is a cracked sole than split leather than next thing you know it is an ak47 and a hand full of banana clips!
doesn't this company know who they are dealing with! you guys wrote the book on "going postal"
doesn't this company know who they are dealing with! you guys wrote the book on "going postal"
Postmaster
Joined: Jun 2006
Posts: 2,834
Likes: 3
From: Kzoo
I would complain, complain, complain (don't yell though and always be really nice). If they are a good company they will remedy the problem. If they don't then don't buy from them again and make sure you let them know, in a nice way of course. My grandma always told me "The nicer you are the more you will get in life."
Super Moderator
Joined: Oct 2005
Posts: 24,308
Likes: 42
From: SW Virginia
Tim, I wear and swear by Rocky Boots and Danners. I'm in a similar situation with regard to what they want us to wear and have had absolutely zero problems out of either of these boots. Been wearing the Rockies for 16 years now and have never had a problem with soles splitting, leather separating from the soles, etc. Danners....same success.
Cargo Master
Joined: Apr 2001
Posts: 2,220
Likes: 26
Agree on the Rocky, haven't tried the Danners (I'm still using up my "career worth" of combat boots since they fit, are protective, and there's no reason to wear anything else).
I've gotten two years out of my current pair and I walk on a concrete floor all day.
I threw out the stock insoles and use Dr Scholl's gel insoles instead.
I've gotten two years out of my current pair and I walk on a concrete floor all day.
I threw out the stock insoles and use Dr Scholl's gel insoles instead.
Thread Starter
|
Super Moderator
Joined: Jan 2008
Posts: 40,024
Likes: 1,520
From: Maine, Virginia
Tim, I wear and swear by Rocky Boots and Danners. I'm in a similar situation with regard to what they want us to wear and have had absolutely zero problems out of either of these boots. Been wearing the Rockies for 16 years now and have never had a problem with soles splitting, leather separating from the soles, etc. Danners....same success.
I agree, the Rockies are a fantastic shoe and I've worn them before as a letter carrier. However, the Thorogood shoes are a lighter shoe and when walking 10-12 miles per day, a few ounces makes a heap of difference.
Rockie also makes a waterproof insulated 6" boot for postal service, I'll most likely wear them in the winter months and the Thorogoods in the summer time. But, if the Wienbrenner shoe company succeeds in really pi$$ing me off, I'll discontinue the Thorogoods altogether simply out of spite and move back into the Rockies.
I crafted a very polite and professional email this morning to thier customer service manager.
There are 32 carriers in my station waiting to see how this will play out.
Tim
