contacting BTS
Fleet Owner
Joined: Mar 2007
Posts: 28,286
Likes: 6
From: BLT, MN
Not to be antagonistic but if the shop is so busy that they cannot answer calls and emails they really need to hire additional staff to take on some of the load. There are to many other options to not offer good customer service. If I were to have to call and email multiple times they will never get my business.
Sorry about the rant but that is just my opinion.
Sorry about the rant but that is just my opinion.
Posting Guru
Joined: Mar 2007
Posts: 1,905
Likes: 2
From: East Peoria, IL
Not to be antagonistic but if the shop is so busy that they cannot answer calls and emails they really need to hire additional staff to take on some of the load. There are to many other options to not offer good customer service. If I were to have to call and email multiple times they will never get my business.
Sorry about the rant but that is just my opinion.
Sorry about the rant but that is just my opinion.
Fleet Owner
Joined: Mar 2007
Posts: 28,286
Likes: 6
From: BLT, MN
But that is the kind of thing as a business you can't do. It's kind of an arrogant attitude to say "well, if they want one bad enough they will figure out a way to reach us". Businesses and people are struggling everywhere and hungry for customers. It may work for them for a while but eventually someone as good or better comes along and knocks them down.
But once again. That is just "my" opinion.
Edit: This isn't meant to be any kind of attack on BTS or their product. They are proven fantastic products I just have an issue with poor customer service.
Carry on or flame away as needed. lol
But once again. That is just "my" opinion.
Edit: This isn't meant to be any kind of attack on BTS or their product. They are proven fantastic products I just have an issue with poor customer service.
Carry on or flame away as needed. lol
Hotshot
Joined: Jul 2008
Posts: 12,782
Likes: 2,142
From: N.GA Mountains
But that is the kind of thing as a business you can't do. It's kind of an arrogant attitude to say "well, if they want one bad enough they will figure out a way to reach us". Businesses and people are struggling everywhere and hungry for customers. It may work for them for a while but eventually someone as good or better comes along and knocks them down.
But once again. That is just "my" opinion.
Edit: This isn't meant to be any kind of attack on BTS or their product. They are proven fantastic products I just have an issue with poor customer service.
Carry on or flame away as needed. lol
But once again. That is just "my" opinion.
Edit: This isn't meant to be any kind of attack on BTS or their product. They are proven fantastic products I just have an issue with poor customer service.
Carry on or flame away as needed. lol
I've seen this before with 'niche' industries. You can have ALOT more business than you can handle, but maintain the extreme level of quality that built your reputation - or you can attempt to expand to meet demand, and risk losing the quality you worked so hard to attain. The economics often do not support expansion either, you could 'lose everything' if you have to go in debt to get bigger. Plus, a family guy like Brian likely feels extreme responsibilty for anyone on his payroll - I've watched guys like that sell their dreams in 'bad times' to keep food on his employees' tables.
There are other options, but for me its gonna be BTS - even if I have to wait!!
Postmaster
Joined: Jun 2006
Posts: 3,135
Likes: 0
From: Brinklow Md
BTS was 4100.00 plus shipping last time I checked, but its also rated for alot more then 375 hp...
Posting Guru
Joined: Mar 2007
Posts: 1,905
Likes: 2
From: East Peoria, IL
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Elder User
Joined: Dec 2009
Posts: 864
Likes: 0
From: Fort Campbell, KY
I'm all about "business", and Brian is certainly breaking traditional rules, (like this place making you post 25 times before you get a SIG, but wait... I'm over that and STILL have no SIG... oh err, off soap box) BUT I believe it is more important to him for his customers to receive HIS level of professionalism and performance, not that of an unknown, hired hand. Really he's very down to earth, and I believe instead of pleasing the masses, he'd rather be focused and keep the customers he gets... awestruck. (That's my take, I'm not speaking for him)
Like I've said, his product needs no marketing hype, it does what he says, what's great is if it doesn't do what he says, he takes care of it period. I'm sure there are other transmission journeymen (I hope anyway), but I can't speak for them, only BTS because that is my personal experience.
Like I've said, his product needs no marketing hype, it does what he says, what's great is if it doesn't do what he says, he takes care of it period. I'm sure there are other transmission journeymen (I hope anyway), but I can't speak for them, only BTS because that is my personal experience.
Posting Guru
Joined: Dec 2003
Posts: 2,392
Likes: 0
From: NW Arkansas
Not to be antagonistic but if the shop is so busy that they cannot answer calls and emails they really need to hire additional staff to take on some of the load. There are to many other options to not offer good customer service. If I were to have to call and email multiple times they will never get my business.
Sorry about the rant but that is just my opinion.
Sorry about the rant but that is just my opinion.
I hope the OP got ahold of them by now.
BTS will get any transmission work I have but I do understand the frustration. Put it this way.. i'm guessing if you owed them $$$ they would be calling...
Hotshot
Joined: Jul 2008
Posts: 12,782
Likes: 2,142
From: N.GA Mountains
Looked at yer 25 posts, ROTFLMAO!!! I can't send you a PM either... The sig police must have you on lockdown buddy!!
Imagine me calling YOU a
!!! hehehehe.
Elder User
Joined: Dec 2009
Posts: 864
Likes: 0
From: Fort Campbell, KY
Warning Will Robinson Warning, using my Stealth Injection Generator (SIG), I covertly, thwarted the SIG ****'s and WhaLa... made my own #@*% SIG, behold, it is GOOD
. No could accomplish such a feat!
__________________________________________________ _______________
Early 99' Upgraded to 99.5' F250 XLT SWB PSD, 4x4, GPT38, EBPV Delete, Perf Friction 2-pcs rotors, 4" turbo back exh, Ford AIS, 6leaker OEM cooler, Htr Core by pass valve, Synthetic every fluid (Mobil), Detroit LOCKER, BTS, Lunar Autometer gauges, DP-F6C, 235k mi
SVO Conversion Updated SVO stuff
. No could accomplish such a feat!__________________________________________________ _______________
Early 99' Upgraded to 99.5' F250 XLT SWB PSD, 4x4, GPT38, EBPV Delete, Perf Friction 2-pcs rotors, 4" turbo back exh, Ford AIS, 6leaker OEM cooler, Htr Core by pass valve, Synthetic every fluid (Mobil), Detroit LOCKER, BTS, Lunar Autometer gauges, DP-F6C, 235k mi
SVO Conversion Updated SVO stuff
