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After trying several times to talk to someone at the dealer the people i need to talk to are not their or they just hang up on me.
After this is all resolved...find a new dealership. I've done it before, and would do again if I needed to. Ford dealerships aren't that hard to find. There's 3 more within an hour's drive of where I live (city of 80k folks), not to mention a Lincoln/Mercury dealership; though I'm pretty darn sure they don't speak PSD. Or like gearloose1 said, there's allot of hungry diesel mechanics out there right now...you'd be amazed what cash will get you.
You can go to the trouble of calling a hungry lawyer (tons of those) and for $100, have him fire off an angry letter (which you draft for the lawyer) threatening a suit...
I generally avoid the legal system... because I much prefer to alleviate hungry, out of work people who are d u rn hard working, honest, and just down on luck...
Pay cash, buy the parts they need for them (so they don't front it), and get references from previous and current customers.
right now I'm waiting to see what happens with my complaint with ford customer service and better business bureau. I'm not going to take it as far as a lawyer i just hope something happens the truck is never going back there.
The FICM is around $1400 installed. And they charged you $1700 for a FICM and 3 new injectors. That my friend is a BARGAIN! Perhaps they didn't need to replace the injectors YET, but for them to do it they obviously felt they were on the way out. They could have told you that you needed 3 injectors + a new FICM and charged MUCH MUCH more than they did. IMO the dealer has gone above and BEYOND in their customer relation and has taken already an extreme loss.
The FICM is around $1400 installed. And they charged you $1700 for a FICM and 3 new injectors. That my friend is a BARGAIN! Perhaps they didn't need to replace the injectors YET, but for them to do it they obviously felt they were on the way out. They could have told you that you needed 3 injectors + a new FICM and charged MUCH MUCH more than they did. IMO the dealer has gone above and BEYOND in their customer relation and has taken already an extreme loss.
The ficm going out throws injector codes. Which means the dealer needlessly replaced the injectors by misdiagnosing the original problem, which is why it still ran the same after changing the injectors. If the ficm would have been replaced first, the truck would have been fixed at no charge.