Plasma TV problem..
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Joined: Aug 2005
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From: MA
What is thier slogan??????
Life's Good!
Guess so
Good job in this merry season.
Don, that was one bugger of a storm last week. I was in the Bershires and they are begging people to take away the firewood. I actually saw open burning of brush and wood along the side of the road by the state and local town to just get rid of the tons of debris.
Life's Good!
Guess so
Good job in this merry season.
Don, that was one bugger of a storm last week. I was in the Bershires and they are begging people to take away the firewood. I actually saw open burning of brush and wood along the side of the road by the state and local town to just get rid of the tons of debris.
I wasn't looking forward to having to repair the set at this time of year..
I know what you mean around here you can fill up with all the free wood.. It is already piled along the road...
Great if you heat with wood.. Not great if you are the one without power..
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From: MA
Not saying i'm a sceptic, but until the work is done and I have not had to pay for the repair, will I believe it to be true..
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From: MA
Well just got the TV back today from the repair shop..
They replaced the driver boards.. I forget what ones he said.. Something like the X and Y drivers..
I didn't pay to much attention seeing i wasn't paying..
He said that one of the boards went bad ,but he replaced both.. Cost of the job would have been $700.00..
So I am a very happy camper after hearing that..
Again Thanks LG yor the greatest..
They replaced the driver boards.. I forget what ones he said.. Something like the X and Y drivers..
I didn't pay to much attention seeing i wasn't paying..
He said that one of the boards went bad ,but he replaced both.. Cost of the job would have been $700.00..
So I am a very happy camper after hearing that..
Again Thanks LG yor the greatest..
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Joined: Nov 2004
Posts: 3,550
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From: Lancaster County PA
That is awesome!
I have two LG's and I'll be sure to keep your experience in mind should I have any trouble with them down the road.
I really wish more companies would understand this concept of making a good customer experience a priority, instead of adhering strictly to the letter of the warranty.
For a relatively low cost to the company, they just bought some tremendous word-of-mouth advertising and probably at least one lifetime customer.
I have two LG's and I'll be sure to keep your experience in mind should I have any trouble with them down the road.
I really wish more companies would understand this concept of making a good customer experience a priority, instead of adhering strictly to the letter of the warranty.
For a relatively low cost to the company, they just bought some tremendous word-of-mouth advertising and probably at least one lifetime customer.
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Joined: Aug 2005
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From: MA
That is awesome!
I have two LG's and I'll be sure to keep your experience in mind should I have any trouble with them down the road.
I really wish more companies would understand this concept of making a good customer experience a priority, instead of adhering strictly to the letter of the warranty.
For a relatively low cost to the company, they just bought some tremendous word-of-mouth advertising and probably at least one lifetime customer.
I have two LG's and I'll be sure to keep your experience in mind should I have any trouble with them down the road.
I really wish more companies would understand this concept of making a good customer experience a priority, instead of adhering strictly to the letter of the warranty.
For a relatively low cost to the company, they just bought some tremendous word-of-mouth advertising and probably at least one lifetime customer.
If there is a choice between a LG and other brand they now have the edge..
Customer service should be their main concern, but the bean counters have changed that.. They only look at what it costs the company and don't factor in the long term benefits..
Old time store owners knew the benefits of customer service..
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From: Lafayette, IN
Really? And how are those now-defunct old-time store owners reaping the benefits?
Customer service can be the downfall of a company if all the customers think everything they buy should always be replaced/repaired for free, no matter the circumstances.
Customers (as a whole) have changed over the last 20-30 years. No longer is the mindset to get "fair" service, but to get "as much service as I can because they're a big company and can afford it".
Jason
Customer service can be the downfall of a company if all the customers think everything they buy should always be replaced/repaired for free, no matter the circumstances.
Customers (as a whole) have changed over the last 20-30 years. No longer is the mindset to get "fair" service, but to get "as much service as I can because they're a big company and can afford it".
Jason
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From: MA
Really? And how are those now-defunct old-time store owners reaping the benefits?
Customer service can be the downfall of a company if all the customers think everything they buy should always be replaced/repaired for free, no matter the circumstances.
Customers (as a whole) have changed over the last 20-30 years. No longer is the mindset to get "fair" service, but to get "as much service as I can because they're a big company and can afford it".
Jason
Customer service can be the downfall of a company if all the customers think everything they buy should always be replaced/repaired for free, no matter the circumstances.
Customers (as a whole) have changed over the last 20-30 years. No longer is the mindset to get "fair" service, but to get "as much service as I can because they're a big company and can afford it".
Jason
I agree customers have changed.. Most are trying to get something for nothing..
The problems with customer service is when a company tries to evade paying out on a warranty instead of taking the responsibilty to honor it..
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From: Lafayette, IN
The big retailers didn't "force" them out--they just won over enough customers. Clearly price became more important than service to many customers, so they flocked to Wally World, and dropped Mom and Pop like Belushi dropped Carrie Fisher in Blues Brothers. Mom and Pop didn't/couldn't adapt to the new economic model--cheap, crappy stuff from China sold at a low profit margin.
Being self-employed, believe me, I encounter the something-for-nothing plenty...people who want a Taj Mahal paint job on their $60k National Home.
Even better was the lady who called me thinking she could get her whole trailer painted for about $100. I probably couldn't have bought the paint for that.
Jason
Being self-employed, believe me, I encounter the something-for-nothing plenty...people who want a Taj Mahal paint job on their $60k National Home.
Even better was the lady who called me thinking she could get her whole trailer painted for about $100. I probably couldn't have bought the paint for that.
Jason
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From: Lancaster County PA
Just last week my wife broke part of the wooden base to my lazy boy when she moved it. The way it broke there was no way to fix it right so I was just going to make a new one at my shop where I teach. Figured it would take about 3 hours to do everything but put the polyurethane finish on it.
On whim, I stopped at the local furniture store where we bought it to see how much a new one would cost.
He gave me one for free. I was stunned. I tried to give him something for it and he refused. Just said "remember us next time you are looking for furniture".
There is no doubt that I will.
Now, we live in a tiny little town. The prices at this local place are a little higher than around the mall (18 miles away), but it is only about 2 miles from my house.
The owners are the folks that work in the store, not nameless, faceless people in a distant corporate office.
I guarantee that they will have my business next time I need furniture.
On whim, I stopped at the local furniture store where we bought it to see how much a new one would cost.
He gave me one for free. I was stunned. I tried to give him something for it and he refused. Just said "remember us next time you are looking for furniture".
There is no doubt that I will.
Now, we live in a tiny little town. The prices at this local place are a little higher than around the mall (18 miles away), but it is only about 2 miles from my house.
The owners are the folks that work in the store, not nameless, faceless people in a distant corporate office.
I guarantee that they will have my business next time I need furniture.
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