So its been 8 months know sence the switch from "Time Warner" cable to AT@T and the first 6 months i had no pobs it worked great TV and Internet. After 6 months the wireless router that works with the TV DVR Boxes and the computer failed, a tec showed up and replaced it it went back to normal for another two months untill two days ago and the new router faled again

After calling and waiting for a at@t person to answer the phone "In INDA" thay could not get a service tec to come out intill this satrday thats a bunch of BS. No TV Service sence wednesday I switched so i could save 48 dollars a month.


Any of you guys using AT@T Home U-verse? I think its time to go back to time warner.

 

Hardware does not usually fail like that.

You might want to get the pass word and reset your router and make sure your password is not easily guessed. Most of the passwords for Bellsouth or AT&T are your phone number or first.last name. You might be part of a zombie network.

Even though my router has a 14 digit fairly random password, I still power down the router and change the password every once in a while.

fwiw.

 

The service came back on yesterday at 8:30pm the main box that services three blocks of at@t servce had 6 boards that fried. 40 Houses lost servce for 4 days. I will be getting a nice rebate from at@t !

 

We've had U-verse now for a little over a year. One minor problem, and when the tech arrived replaced our router with an updated one and everything has been fine.

 

I came back on last night at 8:30pm the problem was the main box that controls the signal it had 6 boards that fried 40 Houses lost signal for 4 days.

I will be getting a rebate from at@t

 

Why do you keep using the at sign instead of the ampersand sign?

I've looked into uverse , now I gotta get comcast to price match. I'd switch, but I don't want to change all my channels in my remote.

My one gripe about comcast (besides price) is that I can't use an hdmi cable and pass the signal through my reciever because of hdcp and crappy firmware

 

It's unusual for large scale failures like that to occur, but they do happen. I've had Comcast for years and trust me, they are far from reliable (and god they're expensive)!

Please note, helpdesk agents are not equipped to troubleshoot your problems in most cases, only field techs can perform bandwidth tests and deal with hardware issues. The last time I had a DVR from Comcast die I had to wait 2 weeks for a tech appointment.

Jason, just so you know, the helpdesk is not in India. I know this for a fact. It's two floors above my head, in Arlington Heights, Illinois.

 

but there's indians there, A college roomie works with lotsa em

 

Yea the U-verse Staff is in illinois but the Phone Staff is in inda just had a problem with the phone today 1 hour

Yea the tech's are only doing there job always nice to them when thay come out. when i get mad its when i talk to coustmer sevice i dont like talking to a computer

 

If switching providers gets you service, more power to you, but I wouldn't count on it. I've got Charter and they have to have the worst customer service in the entire world (and that's where it can come from - any where in the entire world.) I wanted to change my (1 year contract) plan, the 1st rep said I couldn't do that. Got disconnected, the 2nd rep said I had to add a service to change it. Asked for their supervisor, he said I had to be out of a bundled plan for 3 months before re-entering or changing. I asked them if they just made this stuff up as they went along. Ended up getting the change I wanted - I thought - but it took three more months to get the billing right. They had to replace the cable from the pole to my house to fix a signal issue. The tech wrote it up as "replacing a connector inside the house", so I got charged for a service call. Two months to get that straightened out and I still got the new cable running across my yard waiting for them to send someone to bury it. If I thought Verizon was going to be any better, I might consider it, but I doubt they would be. Seems they've all "competed" each other into providing the lowest cost (read: worst) service...

Ok, I'm done ranting for a while now...

 

First, I'll start by saying a major failure though rare is not rare enough to those affected and can be caused by something as small as a gecko crawling across the boards in the VRAD boxes down the street(I am an AT&T cable repairman in Texas) I don't know much about U-verse since I transferred from Houston to a small town that is years away from having that service but the service is very simular to our DSL service. Second the password has nothing to do with your phone # it is selected by the individual at setup typically 6-24 characters alpha and numeric and is used for product registration and accessing your yahoo account, most people I've encountered set up a sub account through yahoo because the never like the registration username, any additional security is on the user also in regards to your router problems we have had batches of defective DSL modems and they are made by the same people who make the U-verse equipment. Third, when you call support some of it is still in India, depends which level you are speaking to and what your trouble is, however; our last union contract a little over 4 years ago negotiated those jobs to come back to the U.S. when the outsourceing contract expires. Hopefully you don't have any more problems but if you do, squeeky wheel gets the grease or rebate and don't hesitate to call for service if something is not right, the U-verse techs are usually pretty new and might overlook something the first time but keep getting them out there until they get it right( you may have outside line trouble that they are not trained to work on and they may have to ask for help from a cable tech)

Steven

 

my pops switched to verizon fios 6 months ago,he loves it

 

I like the u-verse service when it works and i am happy to report i got a nice rebate over the system falure !

all the techs that came out were awesome no probs !

The deal with at@T customer service is that computer that comes on that tells you what to do.

It should always begin to say press 1 for a repasentive

I cant stand that computer BS "Time Warner" is now doing that !

 

Its so sad its almost funny, management has asked all of us that work in the field what customers would most like to see us improve on, and our #1 response is nobody wants to talk to a machine they want a live voice. then they tell us (those who have direct customer contact) we are wrong that studies show people want to get off the phone asap and the best way to do that is through the computer call tree. I guess that means you "a customer" only think you know what you want but management knows better