TruckPerformance.com ?
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Freshman User
Joined: Dec 2007
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TruckPerformance.com ?
Anyone else had a bad experience with this company ? I called and placed an order with them, after waiting for a week I called them to check the status of the order and was told they were waiting for it to come to them from the manufacturer, I explained that when I ordered I was not told it wasn't in stock and to go ahead and cancel the order, they told me they would have to receive a written statement from the manufacturer cancelling the order, I replied that I hadn't ordered from the manufacturer, but from TruckPerformance so they should cancel the order and refund the charges to my account, they replied "Okay". Guess what ? Part was delivered to my doorstep today, 2 1/2 weeks late and they charged my account, isn't that a little on the illegal side ? 
Senior User
Joined: Nov 2007
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Don't really know about it being illegal, perhaps the order was already in transit by the time the cancel order reached the mfg. If you placed the order online, some order forms don't say if the part is in stock or needs to be backordered. Bottom line, you got your part, and 2 1/2 weeks is not THAT long a wait. Don't sweat the small stuff, just enjoy your new part.
Fleet Mechanic
Joined: Dec 2004
Posts: 1,365
Likes: 6
From: Ketchikan, AK.
sorry, but i have to agree with frd67cobra..... bottom line, you got your part, and you paid for it.... the main question i would have is.... how long was it from when you told them to cancel before you actually got the part? my guess is that the part was in transit to you at the time that you wanted to cancel it and their system just hadnt cought up to reflect that... so of course, by then it was just to late to cancel the order. you may not be happy with how it turned out, but now you have it, and can enjoy it. i wait 2+ weeks for stuff to come in all the time.....granted, i live in alaska, but i have learned to be patient.
Post Fiend
Joined: Aug 2006
Posts: 20,099
Likes: 7
From: Yorkton Sask
gotta agree with everyone else... if you still wanted the part and it didn't cost you anything extra, suck it up(no offense)... if you didn't enjoy the experience, don't deal there again... nothing illegal if they didn't take anymore than you owed, and you got what you wanted...
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I guess you guys didn't read my post at all, they told me when I called that the part was still being shipped to them, they didn't have it, but they had already billed me for it, part came a week after I had called and cancelled the order and reordered from another company, not a good business practice at all.
Sick 'n Tired
Joined: May 2006
Posts: 2,969
Likes: 47
From: League City, TX
That has happened to me before with another company. I ordered an item from a well known website, selected expedited service and after several days never received the item. When I called for order status I was informed it was back ordered. I cancelled the order and got the item from another vendor. I then received the item from the original vendor several days later. I checked my account and they charged me two days after I cancelled. I called my CC company and they disputed the charge and credited my account. I then called the vendor and told them it's their problem/responsibility to arrange for pick-up of the part. It's bad customer service anyway you look at it...if they didn't disclose that the part was back ordered and didn't make an effort to inform you of that fact it is bad customer service. I'm surprised so many here agree to being treated that way.
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Senior User
Joined: Nov 2007
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That has happened to me before with another company. I ordered an item from a well known website, selected expedited service and after several days never received the item. When I called for order status I was informed it was back ordered. I cancelled the order and got the item from another vendor. I then received the item from the original vendor several days later. I checked my account and they charged me two days after I cancelled. I called my CC company and they disputed the charge and credited my account. I then called the vendor and told them it's their problem/responsibility to arrange for pick-up of the part. It's bad customer service anyway you look at it...if they didn't disclose that the part was back ordered and didn't make an effort to inform you of that fact it is bad customer service. I'm surprised so many here agree to being treated that way.
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Sick 'n Tired
Joined: May 2006
Posts: 2,969
Likes: 47
From: League City, TX
No one likes being treated that way, but in a way you create your nightmare by ordering from another vendor before allowing the first one to either get the part to you or give you a refund. I've ordered parts before that had to be backordered, no big deal, that DOES happen, especially if it's a part in high demand. I simply wait for the part to come in. Cancelling the order and immediately ordering it from another vendor just creates the problems you're experiencing.
Senior User
Joined: Nov 2007
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Huh? My problem started when my car broke down. It is a BIG DEAL when you can't get your car outta the driveway! A company not being forthright added to the "nightmare". So, I guess the proper thing to do would be to take a taxi to work until a vendor gets around to sending a part? Or, am I insane to believe that a company represent products and capability truthfully?
Senior User
Joined: Nov 2007
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The difference being usually when one orders performance parts or accessories, their vehicle at the time of ordering IS in running condition and as such there is no absolute need for expedited delivery. When a vehicle is disabled and transportation is needed, yes, the need is there. A quick call to the vendor BEFORE ordering to verify that the part is on hand would be the way to go.
Fleet Mechanic
Joined: Dec 2004
Posts: 1,365
Likes: 6
From: Ketchikan, AK.
im still with ya frd67cobra..... it is unfortunate that some companies dont offer the best customer service out there, but the bottom line here is that the buyer DID get the part, and paid the money owed..... complaining about it now isnt going to do or change anything. if the buyer is that upset about it, their best bet is just to not choose them to do business with again. or, MYFX-4, have you since called the company and told them about it? ive done that in the past about things, and they tend to offer a deal for a future purchase.
Senior User
Joined: Nov 2007
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im still with ya frd67cobra..... it is unfortunate that some companies dont offer the best customer service out there, but the bottom line here is that the buyer DID get the part, and paid the money owed..... complaining about it now isnt going to do or change anything. if the buyer is that upset about it, their best bet is just to not choose them to do business with again. or, MYFX-4, have you since called the company and told them about it? ive done that in the past about things, and they tend to offer a deal for a future purchase.
Post Fiend
Joined: Oct 2004
Posts: 10,418
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From: SpringHill,Fl
I ordered a digital camera online from broadwayphoto.com
a salesman called me...trying to upsell addons...i bought nothing
later that day I got an email saying the camera was on backorder...
why didnt the saleman mention that?
I think it's BS, my order was shelved because I wouldnt buy anything else...
the website still lists the camera as in stock
I canceled the order
a salesman called me...trying to upsell addons...i bought nothing
later that day I got an email saying the camera was on backorder...
why didnt the saleman mention that?
I think it's BS, my order was shelved because I wouldnt buy anything else...
the website still lists the camera as in stock
I canceled the order