This is happening more and more with online orders and it just happened to me with a computer part. If their website says "X" amount in stock, and then their receipt says "will ship next day" then they have made a commitment to me and I expect them to live up to it.

In my case, I was given the runaround and told they weren't sure when the part would be there (my 'puter was doa). When I said, "let's just cancel," they said (curtly) "OK". Part came two days later and the runaround required to return it wasn't worth the effort and expense. I didn't fight past that point because I still had a use for the part. It's a game they play. Get them to send a cancellation notice on paper and an immediate credit card refund (if applicable) then you are covered.

I believe mistakes are inevitable but it's how a mistake is rectified that counts more for or against them. If it's bad all the way down the line, a) never buy anything from them again and let them know it, b) give then any kind of negative feedback you can on any online rating systems you can find (but be honest and appropriate), c) if a larger remedy is required, such as what Bridge did, do it and keep them honest. It's analogous frivolous lawsuits... if the big companies starting fighting them instead of settling, many of the bogus suits would go away.

Bridge: You done good. Just the right way to handle it!

 

I agree w/myfx4, he should of been told if a part was on back order. Patience my a##. Its just bad customer service.

 

Could you tell us what the part was? I ordered a tailgate mat via Amazon, credit card charged 7/21/2008, actual seller (realtruck com - I don't know if they are an FTE sponsor or not) didn't notify me about shipping until 7/26, part arrived 8/1, but actually shipped from the factory rather than from the seller. I can understand not shipping a comparatively heavy item twice, so shipping from the factory is OK. However, I don't like having my card charged until the item actually ships.

I had a similar nuisance trying to order Auto Vent Shade stainless steel door sill protectors. I went through two orders, both cancelled, at which point I found that they were no longer available.

Online ordering still has a long way to go before it matches a competent local seller. Of course, finding a competent local seller can be a challenge, too...

Hank Murphy
2008 F-150 XL

 

Sure, Flex A Lite 270 Electric fan kit, they never said a word about not being in stock or only ordering from the factory when someone orders from them, so it is false advertising at minimum, I actually got another kit for cheaper elsewhere, locally, no one had one in stock at all, and would have to have ordered one in at a higher cost than I paid! I have an extra kit for sale now if someone wants it, $550.00 Shipped ?

 

you might call your credit card company, explain what happened and see if you have any recourse...

at the minimum, if you contest the charges, they will remove them from your account for 60 days while they sort it out...