Dead 08 6.4L
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UPDATE: Tech says he drained 5 gallons of water off of the fuel this morning.
Correct me if I'm mistaken but:
1 - Shouldn't that have thrown a light and/or a code, the other 4 we have had had a water in fuel light. Still, maybe it all came from one fill up and hit all at once
2- Shouldn't the tech have found that on day 1?
OH!! and how's this for customer service. Not only no car, no room for the night. They made my 60 year old father walk a mile in the winter (Elko was 32F /8 F last night) to a motel. No shuttle ride. Just plain garbage customer service.
Now he hunts and keeps some gear in the truck. But what if he didn't have gear or wasn't up to the task.
Correct me if I'm mistaken but:
1 - Shouldn't that have thrown a light and/or a code, the other 4 we have had had a water in fuel light. Still, maybe it all came from one fill up and hit all at once
2- Shouldn't the tech have found that on day 1?
OH!! and how's this for customer service. Not only no car, no room for the night. They made my 60 year old father walk a mile in the winter (Elko was 32F /8 F last night) to a motel. No shuttle ride. Just plain garbage customer service.
Now he hunts and keeps some gear in the truck. But what if he didn't have gear or wasn't up to the task.
Tuned
Joined: Nov 2007
Posts: 374
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From: Mercedes, TX
i say call ford customer care and complain their ears off, no one should be treated that way. If they made my dad do that i would have the BBB and Ford on their **** in a second. And yes the dash should say water in fuel before it reaches half or 1 gallon. My dealer atleast offers a shuttle if they know the work is going to take more than hour, that is standard for all dealers and if they did not do it then they should get the worst rating ford can offer
Tuned
Joined: Nov 2007
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From: Mercedes, TX
Oh forgot to add, this thread was made 2 days ago, it took 2 days for a tech to remember to drain the water extracter, 2 DAYS for something that even in the handbook says to do atleast every 2 - 3 weeks, that is something that goes into basic diagnostics and maintenance. That is just messed up
Senior User
Joined: May 2007
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From: Covington, Ga.
how big is your tank? because five gallons of water on like 40 gal.s (20%) of water is way extreme. the fuel station needs to be notified if nothing else. That sounds like dealer b.s. to me, but that is just my .02
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Joined: Sep 2005
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Originally Posted by Gilgamesh
UPDATE: Tech says he drained 5 gallons of water off of the fuel this morning.
OH!! and how's this for customer service. Not only no car, no room for the night. They made my 60 year old father walk a mile in the winter (Elko was 32F /8 F last night) to a motel. No shuttle ride. Just plain garbage customer service.
OH!! and how's this for customer service. Not only no car, no room for the night. They made my 60 year old father walk a mile in the winter (Elko was 32F /8 F last night) to a motel. No shuttle ride. Just plain garbage customer service.
LMAO!
all that water but ford trucks are junk.
now i will agree that there are many, many bad dealers.
just plain wrong they made the man walk and didnt give him a courtesy ride.
best of luck getting it sorted.
Last edited by killaford; Dec 17, 2007 at 04:47 AM.
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Originally Posted by killaford
LMAO!
all that water but ford trucks are junk.
now i will agree that there are many, many bad dealers.
just plain wrong they made the man walk and didnt give him a courtesy ride.
best of luck getting it sorted.
all that water but ford trucks are junk.
now i will agree that there are many, many bad dealers.
just plain wrong they made the man walk and didnt give him a courtesy ride.
best of luck getting it sorted.
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Originally Posted by powerstroke1350
yeh theres no way there would be 5 gallons of water in there. that is a buncha bs. has he got the truck back?
Cross-Country
Joined: Jan 2007
Posts: 50
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From: MI
Did he just put fuel in it? I had the same thing happen to me, just filled up and made it about 1/4 mile, died like it was shut off with the key. Sat there and thought about it a bit, then went under the truck and drained the water separator. Pure water.
Had it towed in, was full of water. Station had a problem with their tanks, their insurance paid for everything. Water in fuel light did not come on when this happened but did come on every few miles after the dealer cleaned out the tank, had to drain about 8 oz of water out each time till it finally got all water out of the system.
08 F-450 400 miles. I wasn't happy.
Had it towed in, was full of water. Station had a problem with their tanks, their insurance paid for everything. Water in fuel light did not come on when this happened but did come on every few miles after the dealer cleaned out the tank, had to drain about 8 oz of water out each time till it finally got all water out of the system.
08 F-450 400 miles. I wasn't happy.
Posting Guru
Joined: Oct 2007
Posts: 1,130
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From: Bloomfield Hills, MI
Something about this sounds terribly fishy. It sounds like hitler was working at the dealer if they told a 60 y.o. man to take a hike in the freezing winter! thats terribly sickening, but then again i cannot STAND fords customer service but love their product. As for the mechanical stuff? Id go right to the station and raise some hell! goodluck - i always try to get fuel where alot of trucks fill up - therefore keeping the tanks fresh. Gas stations that dont sell alot of diesel tend to get water condensation on the walls and hence - water in the fuel.
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My pops has anything but an attitude. As for the gas station, he's been getting diesel at that one for the last fifteen years with no problems. We'll see what happens tomorrow when the truck shows up to a seatlership that knows they're not the only game in town...
Last edited by Gilgamesh; Dec 17, 2007 at 10:17 PM.