Software people - Need a solution to a problem
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More Turbo
Joined: Jan 2003
Posts: 554
Likes: 1
From: Boise, ID
Software people - Need a solution to a problem
I just got hired on with an IT consulting firm. One of my first assignments is to develop a way to track what needs to be done for clients and then be able to prioritize each task. Basically nothing more than a glorified check/To-Do list. I'd like something where I can just click on the clients name and bam! it will open up and show me a list of what has been done and what still needs to be done, and then maybe have a field for notes explaining why it hasn't been done or what resources are needed to get it done. Make sense?
I was thinking of using Access or Excel or something but would prefer something more focused on that task.
Any ideas?
I was thinking of using Access or Excel or something but would prefer something more focused on that task.
Any ideas?
Senior User
Joined: Sep 2003
Posts: 452
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I have written several applications for my customer service and quality control groups using dBase. http://www.dbase.com/
Freshman User
Joined: May 2007
Posts: 38
Likes: 0
From: Edmonton, AB
You're looking for a simple trouble ticket system. Check out RT (Request Tracker) at http://bestpractical.com/rt/. It ROCKS. I've installed at a several clients. Just put up a little Linux box and run it in a corner. The managers will love you.
/msh
/msh
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