..... I hope my selling dealer (which is a little further away) is as helpful as McPhearson Ford was. I'll repost once I have an answer.
--SNIP--

Here's an update. I took my SuperCrew into Mills Ford in Anahiem, along with the paperwork provided by McPhearson Ford. I related the issue to the Service Manager, and he had not heard of this problem. So now I am waiting an indeterminate amount of time for them to talk to Ford. Even if they eventually replace it without any hassles, I've already spent two days explaining the problem and will have to take my truck back a third day to get the radiator replaced. Avoiding these initial quality problems is so important for a good customer experience. By the way, when I first got the SuperCrew, I took it back in after a week to have missing screws put in the door panels and some other minor stuff. ARE YOU LISTENING KANSAS CITY??? Did someone drag himself/herself back into work after a hard night out on the town?? I like my truck. The design team did a nice job. The engine guys did OK too. But the labor execution in assembly wasn't so hot, and the logistics/planners obviously blundered with the radiator spec in the build kit. How about opening an ICAR Ford? (QS9000).

More later depending on Mills Ford's response.

Greg

 

I too have the wrong towing equipment installed on my screw(or lack there of). According to the training website the tow package is to contain ... 1.4" thick radiator ( 1.0" is standard)...78 amp/hr - 750 cranking amps battery (72-650 is standard)....1.38" diameter shock absorbers on both front and rear (1.19" is standard)....14 plate auxilliary engine cooler on 4.6L engine & 22 plate on 5.4L engine.....can not find if the alternator is supposed to be more than the standard 110 amps, if anyone knows ...share it with the rest of us....

 

[font size="1" color="#FF0000"]LAST EDITED ON 08-Sep-01 AT 01:10 PM (EST)[/font][p]Today I pulled the cover off of the radiator and checked out the oil cooler....I only see 8 or 9 fins on each side...To this point it appears as though standard shocks, std battery, std radiator , std alternator 110A have all been installed on my truck.(not sure if the towing package is supposed to include the 130A alternator) And the oil cooler definately does not have 14 fins.....

Perry

 

I've only looked at my skinny radiator and sure enough its the wrong one. Also I 1750 miles on my 5.4 and i have added three quarts of oil. puffs of white smoke on startup HELP

 

Hi there all. I have good news to report, which in this day and age is especially good to come by. My truck is back now... and I am the owner of a new upgraded (1.4")radiator , courtesy of Ford Motor Company and my VERY HELPFULL Mills Ford dealer service group (Anahiem Ca. -- Go buy a truck there!!) So, since I said up front I'd be reporting back on my success in getting this issue handled, I'm doing my best to give credit where it is due. Thanks guys!

Greg

 

Jackrose!!!!!!
It sounds like one of your head gaskets are blown!!!!Get it back to the dealership!

 

Were is the trainning site so that i can get those specification to my dealer

 

RADA....The web site you are looking for is www.fordtraining.com...Good Luck!

 

Thanks PeeJay, i found the web site and took the specs to My dealer, and they are looking into it. I had the wrong radiator, and from what i found out on the dealership is that they actually replaced about ten different radiators on cars they had on the lot..... mine was brought in from a different dealer as a dealer trade, i guess that was the reason i have the wrong radiator.

 

Hey rnold76...I have the same problem with my Screw...my Ford dealer today told me that the parts that are installed in my truck are the correct ones. He said that the source book has a printing error, that it isnt an engineering error, but if I was really concerned about it they would change out the radiator but it would be awhile before i could get it. At least your dealer took accountability for it. Can you tell me the name of your dealership so i have some more amunition, because I am not ready to settle. My dealer didnt even bother to look at the other parts to make sure they were correct. Help me if you can! Kim

 

Hi there can you tell us what the outcome was to your problem... I have the same issues and am curious to know how it's going. Thanks

 

[font size="1" color="#FF0000"]LAST EDITED ON 13-Oct-01 AT 02:36 PM (EST)[/font][p]I went to the dealership today where my supercrew was purchased. The Service manager told me that I have the correct radiator installed.(I'm not so sure)I have measured the core and it is slightly more than an inch.He told me the measurement is taken on the end that is on the passenger side. I doubt this...The end appears to be 1.5" thick....HELP!.....Where on the radiator is the measurement to be taken?....One more item I need clarified is the amperage on the battery...The way I read the specs, if you purchase the tow package a special battery is given, that being 78 amps.....the battery written about in some of the responses above (72 amps)seems to be an optional upgrade for those without tow packages but wish a more powerful battery... Under the paragraph which lists the tow package components, I see a 78 amp battery....Am I wrong?.....HELP!...anybody..
I left the dealership today thinking I acted the fool..

Perry

 

Hey Perry, if the part # on your radiator is XL3H-8005-Ad you have the wrong one. This # can be found on the drivers side of the radiator. If you ordered the off road package you most likely have the correct shocks. They should be 1.38 instead of 1.19 On the auxillary engine cooler if you have the 4.6 you should have 14 fins and if you have the 5.4 you will have 22 fins. The battery should say BXT-65-650 The alternator should be 130 amps. I went to my dealer and he wouldnt even bother to look at my truck. He said he would call Ford and let me know. Well wouldnt ya know about 2 hours after I got home I got a call and he said that from the time I left him till I got home Ford had just come out with a statement saying I got the correct parts and the source book had a printing error and this was not an engineering error. How conveinent! His offer to me was one of three things. I could have a check for 100.00, ( just to get me off their back) I could have a 500.00 coupon good for 1 year if I bought another vehicle, or just to passify my concerns they would put in the correct radiator but it would probly take awhile to get it. Well Im not satisfied, the money isnt the issue it's the trucks performance while towing Im concerned about. I have filed a complaint with Ford which will be mailed directly to the owner of the dealership. I will let you know what happens from here. good Luck Kim

 

Greg....You say you have the proper radiator installed on your vehicle now....Is the core now 1.4" thick?...I need to know where the measurement is to be taken.I think my dealer is giving me the B.S.

 

[font size="1" color="#FF0000"]LAST EDITED ON 14-Oct-01 AT 11:07 PM (EST)[/font][p]Kim, the number I see on the driver's side of the radiator is XL3H-AB...As for the shocks how does one differentiate between the 1.19" and 1.38" ...is that the outside diamator?..perhaps checking part numbers is the way to go.....Where is the part number on the alternator? I see a part number on the bracket which holds the alternator in place but do not see a number on the alternator. And as far as the battery is concerned, if you go to the ford training web site and look at the page which states Trailer towing Applications and at the bottom of that page it gives some detail as to what is included in the tow package. you will see that the 78 amp battery is the proper battery given in the package.......Perry.