Ford comes through.....I'm satisfied.
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Postmaster
Joined: Feb 2003
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From: Las Vegas
Ford comes through.....I'm satisfied.
First off, let me start out by saying my local dealers were poor to fair handling the situation with my blown transmission.
1st dealer would not lift a finger to help.....2nd dealer did fiix the trans at "warranty rate" which saved me some $$$.
After personally fighting with Ford for nearly 2 months, all I could get was $750 on a $2,200 repair. The transmission was 4 days out of warranty!!!
Only after my brother-in-law got the owner of his dealership involved did anything worthwhile happen. The dealership that came through did not sell me the truck nor was even in the same state!!!
Less than 1 week after contacting my B-I-L's dealership, I was offered either $1,000 ADDITINAL CASH to help pay for the repair OR $2,000 off ANY Ford Lincoln Mercury PLUS a Premium Care 6/75 warranty (total $3,500 value)
I hate the fact that I had to fight so hard for what ended up being a very fair settlement......but my thanks goes out to:
GALPIN FORD
Van Nuys, California.
PM me if you want my B-I-L's name/number.
While I have bought a few cars from Galpin, the F-250 in question was not purchased from them.
Amazing that a dealership that had no stake in this whatsoever went to bat for me......they have a customer forever.
1st dealer would not lift a finger to help.....2nd dealer did fiix the trans at "warranty rate" which saved me some $$$.
After personally fighting with Ford for nearly 2 months, all I could get was $750 on a $2,200 repair. The transmission was 4 days out of warranty!!!
Only after my brother-in-law got the owner of his dealership involved did anything worthwhile happen. The dealership that came through did not sell me the truck nor was even in the same state!!!
Less than 1 week after contacting my B-I-L's dealership, I was offered either $1,000 ADDITINAL CASH to help pay for the repair OR $2,000 off ANY Ford Lincoln Mercury PLUS a Premium Care 6/75 warranty (total $3,500 value)
I hate the fact that I had to fight so hard for what ended up being a very fair settlement......but my thanks goes out to:
GALPIN FORD
Van Nuys, California.
PM me if you want my B-I-L's name/number.
While I have bought a few cars from Galpin, the F-250 in question was not purchased from them.
Amazing that a dealership that had no stake in this whatsoever went to bat for me......they have a customer forever.
Last edited by DOHCmarauder; Aug 17, 2007 at 10:06 PM.
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Joined: Jan 2003
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From: On top of a big hill...
Glad to hear Ford as a corporation came through. All the auto makers have their moments but Ford seems to me to be to get the least amount of complaints about standing behind products judging from internet banter. Some real horror stories out there about GM and Toyota.
Dealerships, on the other hand, are pot luck. Seems like the more $$ you spend at a particular dealer the worse they treat you! Go figure.
Dealerships, on the other hand, are pot luck. Seems like the more $$ you spend at a particular dealer the worse they treat you! Go figure.
FTE Leadership Emeritus
Joined: May 2004
Posts: 18,787
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From: Melbourne, Aus
I am glad that things got sorted out for the better finally.
Extremely disappointed that it wasn't handled like that from the get-go though. Your issue seemed like a pretty open-shut case.
I think some heads need to be kicked in certain dealerships/Customer Relationship Centre's over such issues.
How about making Customer Job #1?
Extremely disappointed that it wasn't handled like that from the get-go though. Your issue seemed like a pretty open-shut case.
I think some heads need to be kicked in certain dealerships/Customer Relationship Centre's over such issues.
How about making Customer Job #1?
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Joined: Sep 2004
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Originally Posted by FTE Fred
I am glad that things got sorted out for the better finally.
Extremely disappointed that it wasn't handled like that from the get-go though. Your issue seemed like a pretty open-shut case.
I think some heads need to be kicked in certain dealerships/Customer Relationship Centre's over such issues.
How about making Customer Job #1?
Extremely disappointed that it wasn't handled like that from the get-go though. Your issue seemed like a pretty open-shut case.
I think some heads need to be kicked in certain dealerships/Customer Relationship Centre's over such issues.
How about making Customer Job #1?
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Posting Guru
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From: Southeastern Indiana
I'm happy you are satisfied. I guess you'll buy your next Ford at the one that helped so they will eventually come out.
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Joined: Apr 2007
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From: Texas
Im curious as to why you keep having transmission failures??
perhaps you are not driving the properly.
My 95 is 12 years old and only had one tranny failure and that was within the first 3 months of delivery and 100% operator error but was replace under warranty.and i'm about ready to roll 200k. What's your excuse?
perhaps you are not driving the properly. My 95 is 12 years old and only had one tranny failure and that was within the first 3 months of delivery and 100% operator error but was replace under warranty.and i'm about ready to roll 200k. What's your excuse?
Thread Starter
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Postmaster
Joined: Feb 2003
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From: Las Vegas
Originally Posted by bigdaddy52107
Im curious as to why you keep having transmission failures?? perhaps you are not driving the properly. My 95 is 12 years old and only had one tranny failure and that was within the first 3 months of delivery and 100% operator error but was replace under warranty.and i'm about ready to roll 200k. What's your excuse?
perhaps you are not driving the properly. My 95 is 12 years old and only had one tranny failure and that was within the first 3 months of delivery and 100% operator error but was replace under warranty.and i'm about ready to roll 200k. What's your excuse?Fairly well known fact that 4100R's have/had issues............and pulling your little K-Mart 20" lawnmower is a tad different than pulling a 23' boat with a big block in it.
(even though that was done less than 5% of the time)So how is one supposed to "driving the properly"??? What; Fords can't take it, they need to be babied???
Don't you have some latrines to clean or sumpin'???......
Last edited by DOHCmarauder; Aug 20, 2007 at 03:00 PM.
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Originally Posted by DOHCmarauder
So how is one supposed to "driving the properly"??? What; Fords can't take it, they need to be babied???
FTE Leadership Emeritus
Joined: May 2004
Posts: 18,787
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From: Melbourne, Aus
woah....
There is no need for personal attacks.
The 4R100 is an interesting beast.
It will fail, its just a matter of when.
I know one that failed routinely every 1600miles. (thats not a misprint)
I know others that have gone 300kmiles without a rebuild.
One thing is for sure - the Las Vegas heat that DOHC has to deal with wouldn't help the transmission... but having said that, its no real excuse for failure.
There is no need for personal attacks.
Originally Posted by bigdaddy52107
Im curious as to why you keep having transmission failures?
It will fail, its just a matter of when.
I know one that failed routinely every 1600miles. (thats not a misprint)
I know others that have gone 300kmiles without a rebuild.
One thing is for sure - the Las Vegas heat that DOHC has to deal with wouldn't help the transmission... but having said that, its no real excuse for failure.
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Postmaster
Joined: Feb 2003
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From: Las Vegas
Originally Posted by FTE Fred
woah....
There is no need for personal attacks.
The 4R100 is an interesting beast.
It will fail, its just a matter of when.
I know one that failed routinely every 1600miles. (thats not a misprint)
I know others that have gone 300kmiles without a rebuild.
One thing is for sure - the Las Vegas heat that DOHC has to deal with wouldn't help the transmission... but having said that, its no real excuse for failure.
There is no need for personal attacks.
The 4R100 is an interesting beast.
It will fail, its just a matter of when.
I know one that failed routinely every 1600miles. (thats not a misprint)
I know others that have gone 300kmiles without a rebuild.
One thing is for sure - the Las Vegas heat that DOHC has to deal with wouldn't help the transmission... but having said that, its no real excuse for failure.
Actually Fred, I'm blaming this last failure on you. You obviously don't know how to drive; pretty sure that 5 minutes behind the wheel is what finally did it in.