6.0L Blown Engine
Laughing Gas
Joined: Aug 2005
Posts: 1,156
Likes: 10
From: Drain Oregon and Sacramen
Did you call or write to the Board of Directors
Ford Motor Company
P.O. Box 685
Dearborn, MI 48126-0685
U.S.A.
If you talked to the local rep or dealer you will get the run around often. Same with Crysler. I bought a jeep from them, paid cash up front. Three months later my jeep still hadn't been delivered so after a heated discussion with the dealer and local rep I called corporate headquaters. Next day got a call from the dealer saying my jeep was readsy for me to pick up. Found out that my jeep had been sitting in a railyard on a siding in Oakland for much of the time. Pays to go right to the top.
Ford Motor Company
P.O. Box 685
Dearborn, MI 48126-0685
U.S.A.
If you talked to the local rep or dealer you will get the run around often. Same with Crysler. I bought a jeep from them, paid cash up front. Three months later my jeep still hadn't been delivered so after a heated discussion with the dealer and local rep I called corporate headquaters. Next day got a call from the dealer saying my jeep was readsy for me to pick up. Found out that my jeep had been sitting in a railyard on a siding in Oakland for much of the time. Pays to go right to the top.
Elder User
Joined: Jul 2005
Posts: 716
Likes: 0
From: memphis
Originally Posted by MobeyDick
Yep, that is exactly what I would do, I think my dealer would help me on that, I have bought 5 trucks and I have a 08 Mustang ordered!!
I'm sure that helps but should not be required to get the Basic service due
with warranty. Any decent dealer would have taken care of this without issue.
The dealer drop the ball on this one, and he knows it.
He hopes you go away with only your pocket hurt, maybe trade it and
buy a new truck from him. Dealer or Ford need to make this right.
I had a warranty claim declined on a motorcycle once,
I took it to another dealer and call headquaters.They approved the work. According to claims office the first dealer had not filed a claim, but he told me it was declined.
I guess he thought I was going to fork over the money.
He filed the claim later and got paid even though he did do any work.
I found this on my second claim when Claims informed me that they had paid two claims for the first problem.
Bottom line, talk to the top if you don't get help on the bottom.
Freshman User
Joined: Dec 2005
Posts: 25
Likes: 0
From: sioux falls , sd
i talked to everyone i could get on the phone and got the run around i tried mediation with no luck consulted a lawyer and the media .. nothin ever happened my dad was in lookin at a different dealership to buy a 05 harley davidson f350 and talked to them about it and they said they wouldnt do anything eather so he didnt buy the truck then the dealership charged me 500 to get the truck back its was there diagnosis fee
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New User
Joined: Jan 2007
Posts: 5
Likes: 0
Thanks for everyone's input. It seems that the wheels are turning now, even though they are extremely slow. My local dealer finally got involved, be it two weeks after I asked him for help. He asked me the typical questions; do I have mods, etc. (I don't), and he said the regional guys were going to go look at it. I got a call from the repairing dealer this morning, but he simply said he had new info and I should call him. We'll see what happens. I'll let you know.
This whole thing was made more complicated by the fact that the truck broke down and was towed to a dealer separate from my local purchase/repair store. Ford says I shouldn't see a difference in service, but we all know from experience that that is rarely possible.
On another note, since they said the problem was caused by a broken glowplug, does anyone have a difinitive answer on when you should have them changed out? My dealer originally told me just to wait until they fail. Is this a good idea? Do they normally break, or is my situation rare?
This whole thing was made more complicated by the fact that the truck broke down and was towed to a dealer separate from my local purchase/repair store. Ford says I shouldn't see a difference in service, but we all know from experience that that is rarely possible.
On another note, since they said the problem was caused by a broken glowplug, does anyone have a difinitive answer on when you should have them changed out? My dealer originally told me just to wait until they fail. Is this a good idea? Do they normally break, or is my situation rare?
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6.0L Power Stroke Diesel
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