I have an early 2003 6.0 that has had many problems and many fixes, but the worst problem just happened. Two weeks ago at 99,920 miles I took it into my dealer to get fixed. The truck was stuttering big time and blowing smoke. I got it into the dealership in time to have it fixed under the warranty. Thankfully! However, they couldn't repeat the problem and cleaned the Barometric pressure sensor and returned it. Here is the bad news...at 100,400 miles as I was leaving on a long trip, the problem started again, this time with much more smoke. I called the dealer, they suggested a fuel issue, and told me to take it into the local dealer for repair. It didn,t make it. Apparently the glow plug(s) broke off and fell into the cylinder melting the piston?

Yes it needs a new engine they say, $13,000. I asked Ford for help, and everyone basically said too bad. I am very unhappy, especially since I have been a Fleet customer for many years.

Does anyone have a contact number for someone a little higher up the food chain than my local service rep? Thanks!

 

Seems to me that you took it in while still "technically" under warrenty and the problem reocurred just a few hundred miles later... (and not that far over).. that you have a case?

Seems like your follow-up problem is related to the first problem and that for the motor to seize up (even though they promote 250,000 mile use)... they are just seeing if they can get you to disappear.

This seems like a catostrophic failure that is more a Ford issue and not your issue or neglect (from what I know of the situation).

Do you use any mods, programers and the like?

 

I would think being its so close to the mileage on the warranty. You would get some help. I think you should get some compensation here. A good dealer should be on your side an help you out.. If your dealer says no way I would put up a big stink about it. Are you sure it needs a new engine is it that bad. Did the deaelr tell you that.

 

I would take all paperwork in to dealer and say "HEY" This is the paperwork and issues that we have. I reported major problem before warranty went out. You need to make it right and get me back on the road for the $100 deductable. If not then take it to better business bureau and attorney generals office.

 

I hate to hear stories like that.

Hope it all gets squared away for you.

 

I couldn't tell you if the engine really needed replacing, but as I am trying to get Ford to take care of it, the dealer it is at wouldn't mess with Ford since I assume they'd look at it before paying for it.

Get this, the service manager at the repairing dealer finally called me after they had had it a week. He asked me what was wrong with it, and I said to him that it was at his shop dead. He was a little confused, then he went on to say that he had already talked to his regional rep and the rep declined to cover it.

I called the service manager at my local dealership the day it happened, and he never called me back. When I picked up my truck from the previous service they said I had 12months/12,000 miles warranty on that service if it happens again.I called Ford customer service who after 30 minutes said I had to call their Fleet offices, who were apparently closed two days for staff meetings and never called me back. I finally got the repairing dealer's svc manager to call me again and he said he got some info from the under warranty service and that Ford still won't cover it.

Now I can't get anyone to call me back, so I going to the media. Fortunately we have a very good consumer advocate here in Denver who has a popular radio show. It has been 2+ weeks and I've made every attempt to let Ford solve this, but I guess they would rather lose a 20+ year fleet customer.

Anyway, thanks for letting me vent. I hope I can get ahold of someone at Ford who cares about my business.

By the way, I have never done any mods.

 

Might want to try the BBB in your area as I think Ford does their arbitration through them and it is BINDING.

Here is a page from the 2006 warranty guide 3rd printing regarding this issue.
Put your glasses on it is small print.



Again good luck with getting the issue resolved.

P.S. Hope this dosen't cross the "no legal action talk" FTE guideline. IF it does please delete

 

I thinkin your gettin screwed man. I would go down to that dealer an raise complete you know what. You had the truck at the dealer for a problem low an behold this. Heck its only 400 miles over 100,000. Its really the dealers fault for not getting at the root off the problem. Go down to the local dealer an get to the bottom off this. The dealer is supposed to go to bat for there customers. After all the trucks you bought you deserve better then this.

The main thing is you had it at the dealer an they didnt get to the root off the problem or they were blowing you off so it was out off warranty. Dont give up man I think the odds are on your side. Good Luck

 

I'd leave going to the media as a last resort. The folks at Ford might take that a tad personally, and may leave you in more of a jam than you're already in... you catch more flies with honey than you do with vinegar I guess. I'd maybe first try fleet guys at Ford again, since you can get after warranty assistance if you meet the criteria.

 

That dealer is screwing you around. You need to stop talking to the dealer and start talking to Ford in Dearborn directly. I was getting the run around on a new bronco with a blown EAOD transmission back in 93. Two weeks and my Bronco was still sitting there so I called Ford, talked to some secratary who said she would see what she could do. Well, i thought i was just getting the run around so went to bed. 6am the next morning I got a call from the dealer informing me that Ford had overnighted a new tranny and my Bronco would be ready that afternoon. I recieved a follow up call from from a couple of weeks later and when I explained what had happened complaining about having to rent a car they said not to worry that the dealer would make good all my expenses, and they did. I think the overnight part was bs but the phone call did the trick. Here is an 800 number for Ford I used today to call them. I just turn on the speaker phone and ignore the prompts till a human comes on. 800‑392‑3673

Good luck.

 

Yep, that is exactly what I would do, I think my dealer would help me on that, I have bought 5 trucks and I have a 08 Mustang ordered!!

 

You would think that at a good dealer ship the issue would have never come up and they would have automatically taken the matter up with Ford on the behalf of there customer. I know that if one of my customers would encounter a problem like this I sure would be doing my best to get to covered under warranty. Wonder what dealership was anyway?

 

Good point bfloyd4445. Unfortunately not all dealerships are user friendly and are only interested in meeting monthly or weekly numbers. As I have said, the best deal is not the best if no customer assistance exists. I will pay a little more because my small home town dealer takes care of me in the long haul.

 

Maximum4x4, your right. If we don't support our local business then soon there will be none. When that happens where do you go get a funny nut for your widget or simple advice when in trouble? Walmart maybe? I have a friend, yep got one, from a small town in North Dakota that is always whinning about all the local dealers drying up cause everyone started buying over the net to save money. Because of him I force myself to always check locally first and if the price is close then deal with the local guy instead of the net. I have found most local busines pricing close to internet prices anyway. The down side is sales tax. But its nice to have that local guy around when that sudden emergency arises.

 

good luck with you problem i had the same problem and the ford people told me they wearnt gonna do a thing i tried to go to the trouble shooter with no luck so we towed the truck away and sold it and bought another brand